Hi all
I have only just found this site , I am like all of you a disney fan, I went to Disney for halloween and had reason to complain about a meal at Auberge, Plus problems with other guests in the hotel. However I complained , I am going again over Christmas and did not want a similar experiance, However today have recived this letter.
Disneyland® Resort Paris,
17 December, 2008
Reference:
Dear
Thank you for your correspondence concerning your recent visit to Disneyland® Resort Paris. I was pleased to hear that you and your family decided to visit our resort.
Throughout Disneyland Resort Paris, the teams strive to offer a warm welcome to all our guests at all times, and our wish is for each guest to pass a magical moment in our company. Bearing this in mind, I sincerely regret that we did not meet your expectations on this occasion and I am genuinely sorry to learn of your experiences at the Resort.
I wish to assure you that throughout Disneyland Resort Paris, all our Cast Members endeavour to offer a warm welcome to every one of our guests. The common goal is for each guest to pass a magical moment in our company. We at Disneyland Resort Paris have always considered guest courtesy to be one of the most important elements of our operation, and hospitality is continually stressed to all members of the Disney team. I sincerely regret if the Cast Member you encountered at Auberge de Cendrillon did not meet the standards you have come to expect. I have indeed forwarded your comments along to the Quality Manager in charge of this restaurant so that they can be logged and used for any amelioration in our Resort services.
You also raise a concern regarding the price of your meal. Please know that Disneyland Resort Paris endeavours to arrive at a price structure that fits well into the local economy, and our goal is to provide the highest quality products to guests. Guest feedback is vital in order to know whether this goal is being reached. As a result, pricing policies are periodically reviewed, and please rest assured that your comments are atypical as we receive numerous positive comments. However, they will certainly be taken into consideration by the Quality Manager in charge.
I remain concerned that the actions of other guests diminished the enjoyment of your overall visit. Disneyland Resort Paris does not have imposed control over the actions of visitors, but we do ask guests to show respect to one another. There are, however, rare occasions where the behaviour of some guests can deter from other guests’ enjoyment. During these very rare occasions, Disneyland Resort Paris, although attempting to deter their behaviour, cannot be held responsible for the attitude of each and every visitor. Nevertheless, I am very sorry that the situation you mention in your letter negatively affected what was a long anticipated vacation for your family..
We are delighted to learn that you decided to come and visit us again on December. I would also like to mention that I have since forwarded all your reservation information to the Quality Manager of Disney's Hotel Cheyenne®. She is very happy for this opportunity to totally restore your faith in the Disney magic. I am confident that she and her team of Cast Members will be able to help your family pass an extra special time in our company.
I would also like to mention that Disney’s Christmas Season is indeed quite popular among our visitors and, as such, I would kindly advise you to book your meals in advance by calling our Dining Reservation Service on +33(0) 1 60 30 40 50.
Once again I would like to thank you for taking the time to inform us of your experiences and rest assured that all feedback is of utmost importance to us. It is with this that we can gauge the level of guest satisfaction and evolve where necessary so that we can maintain our position at the forefront of the European tourist industry and a valued member of the Walt Disney Theme Parks and Resorts.
We look forward to your next stay with great anticipation.
Yours sincerely,
Guest Communication
Not sure what to expect when we arrive tommorow...
