From my research IPO not contacting you totally normal and you can contact IPO, here is a link to the CL focused thread here on the DIS to supplement any BC info you find here. They have contact info for IPO on the first page. http://www.disboards.com/threads/disneys-club-level-cl-information-and-questions.3414590/
I had to contact IPO with room requests. Nobody had reached out to me.
Shortly after the message was sent, I received a reply, stating that my requests were added to the record. That was all there was in the reply, besides telling me to have a "magical day."