The phone system was at Pop in March. It took me a bit to figure it out, but it worked okay for me.
I have a couple other updates on the Laundry section as we are using the Pop laundry right now. The sign on the door says you need a room key to get in the room 24/7. And also there is a bench to sit on in that room along with a TV.
Thanks for all your work on this @scrappinginontario . The info is so helpful.
I always do online check-in several weeks before we arrive and indicate our anticipated arrival time. Four out of the last five trips (the only trips I've done online/mobile check-in ahead of time for), our room has been ready by the time we arrive (usually around 10:00 a.m.). The other time it was ready about 11:45 a.m (we anticipated a 10:30 arrival that time). I have no way of proving it, but I do think if Disney knows when you're arriving, they will try to have your room ready around that time. Of course I'm sure that depends on many factors -- one of them might be luck -- and there's no guarantee that your room will be ready when you arrive even if they know what time you're arriving, but it does feel like checking in at least a week ahead of time might help.