Disney's Magical Customer Service

[SusanU]

Just wanted to give a great report of service! When we finally got to our 2BR villa at BWV late on the 4th of July the studio side had not been cleaned. I called the front desk who tried to find another 2br to move us to, but they were all sold out. I asked if they could just send someone to clean it as soon as possible. To my surprise a supervisor and 4 maids showed up immediately. They cleaned the room **** & span in no time while the supervisor offered apologies, our pts back, and anything else we wanted. The following 3 days we received a complimentary full cleaning everyday with new towels, etc. They restored the pts for the entire 2BR for the nite and even put them into next yr since my current yr expires end of this month. Yes, mistakes happen, even at Disney, but they exemplify what every good company should be about, customer service and making it right for the customer. In this day and age when it seems I have to complain to no avail everywhere else, I just wanted to share why we return yr after yr to Disney...you can't beat their customer service!

 

[Havana]

That is really great to hear, thanks for sharing! That's the disney we love!

 

[bobbiwoz]

I'm glad the problem was so thoroughly taken care of for you.

 

[Candy Orlando]

I love, love, love, DVC!!!!! My grandson is autistic and can't talk. All of the cast members are so good with him. They always say he's special.

 

[La2kw]

That's great that they took care of it for you. I have had similar experiences, which is why it's so important for our members to contact management and have them fix things for you. I've never had my points refunded though, even the one time our room was disgustingly filthy with food left everywhere, a film of grease throughout the kitchen, and rusted pots and pans.

I also think that things like this shouldn't happen and they seem to happen more and more frequently since housekeeping has been outsourced.

 

[Erin_Akey]

Since I am using my membership for the first time next weekend, good reports like this are very encouraging to hear!