File this under "Interesting things a phone CM has said..."
I have a Nov trip I needed to shift by a day - coming a day earlier, leaving a day earlier. Room-only reservation, as always, and an AP discount. The same CR CL room was available, slight price difference, but we have a huge deposit down, so I should have been able to easily make this change for myself, but I was hitting a dead end online with a "please call to make this adjustment" message. So I called, and here is what the CM said: "Oh! Well, you can never make an online adjustment yourself with this reservation type." I responded, "Really? It's an annual passholder rate, I can't recall having an issue before." And she said - get this - "No, because it's a room only. You can never change a room-only reservation without calling. Now, if you want, I can make it a package and then even add the dining plan for you!" I asked if this was a a new thing, and she said no.
Anyone else heard this? I assume not, because I know I have changed dozens of room-only res myself, AP, other discounts, rack, and even one BB. Really trying not to be cynical here, I sure hope she was just mistaken, but...do phone CM get a commission for packages?