Resort Thread Disney's Club Level (CL) Thread

We just got back from a great BWI CL stay. We asked for water bottles and did get the mini version, but plenty of them.

The potato soup is amazing, we had 3rd's! The CM's were great. No FP+ help from the CM's, I wish they could help, that would be a big plus.
 
We are 25 days from our AKL CL stay. I have never been contacted by the IPO. I booked all our FPP and dining and didn't really need any help so never reached out. Will they contact me before our trip about room requests or do I just do online checkin? This is our first CL stay so not sure what the norm is. Thanks


If you don't hear something from them shortly after booking your reservation then you probably won't at all. Usually that's the time to hear. It seems very hit-and-miss so I always recommend people contact IPO directly as soon as possible. That way they'll know your requests. I also do online check-in as well. I find the more places I list my requests the better! :)
 
We didn't use IPO to plan any thing for our recent stay CL st the GF but we received an email and maybe a text before we arrived. We were able to accept texting service. I LOOOOOOVED the texting service during the trips. For an addL fP it was nice but other little things- like canceling a dinner reservation or other stuff was just nice and easy. We really liked it.

I experienced the same thing with GF IPO in August. They are on the ball! :)
 
Just checked in at AKL CL. Please tell me a poorly trained CM gave us wrong info. He said our CL privileges will end at 11am on day of check out. This has never been the case before, did something change. Going to get some pics of the chef. What's the best way to post photos?

Was that a club level castmember or just the person who escorted you upstairs from the lobby?
 

So I sent an email to AKL club with my room request and to tell them we were celebrating our sons birthday and I never got a response? I sent the email 5 days ago. Should I expect a response for them? TIA!

I would call them! I sent an email to BC IPO last week and never heard back. It does happen sometimes.
 
If you don't hear something from them shortly after booking your reservation then you probably won't at all. Usually that's the time to hear. It seems very hit-and-miss so I always recommend people contact IPO directly as soon as possible. That way they'll know your requests. I also do online check-in as well. I find the more places I list my requests the better! :)
I received a welcome letter from WL IPO last Wednesday. I replied back that we had cancelled our Disney reservation and had rebooked the trip on Orbitz (It saved us a lot of money to do that.). I had given them the new Orbitz reservation number, but haven't heard a word from them.

Do they still treat guests the same way if they book with a company like Orbitz rather than direct through Disney?

9 days til DISNEY for me!!!!!!!!!! :maleficen:sulley::ccat::figment::hmghost: I'll be doing my live report as usual. I can't believe it's almost time!!!
We are leaving in nine days, too, staying at the BC, garden view. Our flight lands around 9:30am . I hope to see you around the parks. :)
 
I received a welcome letter from WL IPO last Wednesday. I replied back that we had cancelled our Disney reservation and had rebooked the trip on Orbitz (It saved us a lot of money to do that.). I had given them the new Orbitz reservation number, but haven't heard a word from them.

Do they still treat guests the same way if they book with a company like Orbitz rather than direct through Disney?

We are leaving in nine days, too, staying at the BC, garden view. Our flight lands around 9:30am . I hope to see you around the parks. :)
Yes they do. We have booked our last 3 trips with orbitz. Our treatment was the same as with any trip booked directly with Disney
 
I will be there Nov 14-16

Hope you have a great trip! :wizard:

just DH and I, at BC CL Nov 7-10. YAY!!!

Have a great time :goodvibes.

We just got back from a great BWI CL stay. We asked for water bottles and did get the mini version, but plenty of them.

The potato soup is amazing, we had 3rd's! The CM's were great. No FP+ help from the CM's, I wish they could help, that would be a big plus.

Glad you had a great trip and enjoyed BWI CL :).
 
Hi! We will be staying CL at Poly in April. The last time we stayed CL was a few years ago at BC. There, they would put coffee outside the CL room by 6:30amish. Does Poly do the same? Or do we have to wait until 7am when they open?
 
Hi! We will be staying CL at Poly in April. The last time we stayed CL was a few years ago at BC. There, they would put coffee outside the CL room by 6:30amish. Does Poly do the same? Or do we have to wait until 7am when they open?

One of the things I really liked about the CL lounge at the Poly was that it wasn't closed between "serving hours" so we could pop in anytime we wanted. In other words, you should be able to go into the lounge and get your coffee before they serve breakfast. Enjoy!
 
Hi! We will be staying CL at Poly in April. The last time we stayed CL was a few years ago at BC. There, they would put coffee outside the CL room by 6:30amish. Does Poly do the same? Or do we have to wait until 7am when they open?
The lounge is not locked. You can get coffee at 6:30 and the rest at 7am. They also leave the leftover sodas in the frig at night too.

Also since the lounge is open my mom loved to sit there and watch the sunrise then bring me my coffee at 7. When i go with my daughter i get my coffee early and bring her juice. Even on vaca a mom still spoils her daughter.
 
Yah Hello fellow travel friend...see you in the lounge lol
You know it! Have stayed CL before by design (WL) and luck (AKL), but never in the Epcot area- but CL has been fabulous both times. In fact, I think I've only ever stayed at a villa in the Epcot area, now that I think about it. SQUEEEEEE! How in the heck can I be expected to work for another 3 weeks? And why didn't I tack an extra day onto our stay when I had the darned chance?
 
The lounge is not locked. You can get coffee at 6:30 and the rest at 7am. They also leave the leftover sodas in the frig at night too.

Also since the lounge is open my mom loved to sit there and watch the sunrise then bring me my coffee at 7. When i go with my daughter i get my coffee early and bring her juice. Even on vaca a mom still spoils her daughter.
I feel like you are reading my mind! This is fantastic. I'll be traveling with my Mom and my 14 year old sons. I think Mom and I will both enjoy our coffee together then while the boys sleep. Thank You!
 
Was that a club level castmember or just the person who escorted you upstairs from the lobby?
It was the CM at the CL check in desk. His name was Tim and you could tell Tim was new or at least very unsure of himself. It was like every step he took he was replaying in his mind what he learned in class. He was super nice and helpful with other things but either he slept through CM class or just wasn't trained very well. The next morning we asked another CM Mike and he assured us we would have all privileges until midnight and we did.
 














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