Just got this reply via email:
"Thank you for contacting Disneyland Ticketing.
This automated response confirms we have received your message. You may expect to hear from our Ticket Fulfillment Team within 5 business days. However, your message may require additional input and review by other Disneyland departments, and this may delay a response. Please be assured, you will receive a reply to your inquiry.
For answers to most questions and other helpful celebration planning information, please visit us online at
www.disneyparks.com.
Thank you again, and we look forward to assisting you soon.
Sincerely,
Disneyland Ticketing"
I got an email reply this afternoon to this. Here's what the email said:
"Thank you for contacting the Disneyland Resort in California!
This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks.
Unfortunately, we're unable to assist with your request or questions using our email service. We recommend that you place a call to our Guest Information & Ticket Sales team. We apologize for any inconvenience this may cause.
So that a cast member can help you personally with your request and answer any additional questions that you may have in real-time, we recommend that you place a call to our Ticket Sale team. Our Ticket Sales team can be reached at 1 (714) 781-4636 any day of the week, from 7 am until 9 pm/PST. To try and avoid long wait times, I would suggest calling as soon as we open over the weekends. We
usually do not have higher wait times over the weekend than we do during the weekdays. I hope that helps. We apologize for any inconvenience this may cause.
For the most up-to-date information regarding our policies on special event tickets, please visit the following link:
https://disneyland.disney.go.com/travel-information/.
If you have already been assisted previously or have been able to speak with our Ticket Sales Department over the phone, there will be no need to contact them again unless you have additional questions or concerns.
Thank you again for your message, and have a magical day! "
Well, I did that. I called them at the number listed above and spoke to a Ticket Sales team CM. That person said the same thing that another CM stated last month when I called inquiring about the same thing, which was "We don't have any instructions yet on how to handle these tickets. You can go to the Ticket Booth when the park reopens and exchange the unused tickets for new ones."
So I replied to the CM's email that I got earlier today and said this:
"Good evening,
I appreciate your reply. I did as instructed in your email. However, the Ticketing cast member stated that there's nothing she can do right now, that she's been given no instructions or permissions on what to do with tickets like ours (which expire on 1/12/2021). I called Disneyland Ticketing about a month ago with the same question and received the same feedback, which was to go **in person** to the ticket booth in Anaheim once the Disneyland parks reopen.
As I mentioned in my original email below, this is not a viable option for us. So now at this point, Disneyland has received payment from me for a service which it cannot provide, nor is a reopening date in the foreseeable future for several months.
I would like to request a refund of my tickets. Confirmation number is _____.
Thanks in advance for your assistance.
Sincerely,
my name
my address"
I wonder if the trolley will be allowed to run when Buena Vista Street opens? It’s technically transportation right?
