DisneyDirect lost my pin order

[candykisses]

I placed an internet order on the first day of the pin sale for 121 pins. My husband said that wasn't enough to cover trading for our next trip, so I placed a second order.

The second order was delivered last Tuesday. I called to check on the first order and was told that I should have it by last Sat. The box didn't come Sat, so I called again. The CM said that the box was delivered 3-1-05. She would issue credit. I told her I didn't want the credit, I wanted the pins!

I called again today to get more info before I called the post office. Good thing I did. The CM I had finally listened that I had placed 2 orders. As it turns out the first order never was processed even though I had the order number and the confirmation email. She said it must be a "glitch" in the system.

She apologised and said there was nothing that she could do. The pins are sold out and the sale is over.

Would you let it go at that?

 

[buzz2400]

I would call again and ask for a manager. I don't know what they can do for you because they probably did sell out of all the pins. They most likely will have another pin sale mid July if you are going after that. I would be mad also even though I thought the pins that were on sale were not that good and also a little expensive.

 

[meandtheguys2]

I am really sorry about that! I can't offer any advice per dealing with Disney, but I bought some pins from a dealer for $2.50 a piece. I can pm the name to you if you want it.

eta: I would in no way reap any benefit from your ordering from him, FTR.

 

[Alicnwondrln]

no way
i would call and ask for a manager
that is so not right
its not your fault
they should be able to do something for you
they records of you calling over over about your order
call back and talk to a manager!!
good luck