I do not imagine that they are a reputable company. If they are, I would print the screen showing order cancelled and write down the time and date that you spoke to someone. I would then call and ask for the manager. Not a supervisor or call center team leader or anything like that. Someone in charge, preferably with Vice President in the title.
]I dont think they are. I found it somewhere else and they shipped it already!
I'm having a stinky day too! My idoit ex-husband is a complete jerk!!!!

He is actually trying to get his attorney to petition the court to bar me from going to my son's soccer games on his weekends!!! Not that this would ever happen of course but that is not the point. And to think, he wonders why I don't like him or ever want to talk to him.
That's terrible!!!! I can see why you have a headache! He should think of your son.
Sorry, you all sound like you are in happy marriages. I know my boyfriend is a gem and to be frank, he is better with my son than his own father and I am blessed beyond words. I just wish that I could make the frustration over his lack of parenting not bother on the occasion.
Thank you for letting me vent. I promise to have a good weekend!