Disney Wish Was Disappointing

For those that had issues with navigating the ship and elevators did they have the signage up?

I see on recent Vlogs (didn't go back to compare) that the elevators are clearly marked what floors they go to so I'm not sure how or why someone wanting to get on a certain floor gets on the wrong elevator.

Also, I noticed maps galore of the ship on each deck even with a "You are here" locator plus signage showing you and pointing you in the direction of locations.

Were these not available on the sailing you were on? I watched a 90 minute full walk through and to me the Maps on the ship on each level make complete sense and the individual that produced the video indicated as such.

Prior to boarding the ship, there wasn't a notice or signage that indicated only certain elevators. Yes, once you realized not every elevator went to deck 13, you could look for the signage above the elevators, but even then it wasn't readily apparent.

Once you did understand this, you had to press the button and hope the correct elevator came. If it didn't, and no one else was in that elevator, you needed to press a button for it to go to a different floor so you could press the call button again to play elevator roulette to see if you could get the right elevator to come along (otherwise the same wrong elevator would keep opening up).

Sure seems like it would have been easy enough to install two more call buttons so you could request the elevator you needed to get where you were going.
 
Prior to boarding the ship, there wasn't a notice or signage that indicated only certain elevators. Yes, once you realized not every elevator went to deck 13, you could look for the signage above the elevators, but even then it wasn't readily apparent.

Once you did understand this, you had to press the button and hope the correct elevator came. If it didn't, and no one else was in that elevator, you needed to press a button for it to go to a different floor so you could press the call button again to play elevator roulette to see if you could get the right elevator to come along (otherwise the same wrong elevator would keep opening up).

Sure seems like it would have been easy enough to install two more call buttons so you could request the elevator you needed to get where you were going.
Easiest way around this is go as high as you can on whatever elevator comes first, then on that floor the only one that will answer the call to go higher will be one that does. :)
 
Easiest way around this is go as high as you can on whatever elevator comes first, then on that floor the only one that will answer the call to go higher will be one that does. :)

yeah we did that as well, just like on disembarkation day or some port days you have to go up to go down so there are work arounds, this one I just think has an easier fix with separate call buttons.
 
Just got back from the Jul 25 - 29 Wish Cruise as well and want to say that the OPs views are spot on. This was my first Disney cruise (been on many other cruises) and will, most likely, be my last. Aside from not being able to book anything (Hyperspace, Barber Shop, Spa, Excursions), it was so underwhelming and overly crowded.
 

Oh and another thing. Who designed the elevator buttons? They are not buttons in the sense of an actual button, but rather a very light touch sensor that responds to ANYTHING. There were 4 times where the elevator was full and someone brushed up against the panel with their back causing every button to be triggered. We stopped on every floor.
 
DSIL and family just boarded WISH in Concierge. DW will be getting feedback --- I'm sure.
 
For those that had issues with navigating the ship and elevators did they have the signage up?

I see on recent Vlogs (didn't go back to compare) that the elevators are clearly marked what floors they go to so I'm not sure how or why someone wanting to get on a certain floor gets on the wrong elevator.

Also, I noticed maps galore of the ship on each deck even with a "You are here" locator plus signage showing you and pointing you in the direction of locations.

Were these not available on the sailing you were on? I watched a 90 minute full walk through and to me the Maps on the ship on each level make complete sense and the individual that produced the video indicated as such.
I am pretty sure that I watched the same walk through. There are maps, just like the other ships have and I did not find it confusing. I think that the real issue is with those people who have sailed the other Disney ships and have that layout in their head. From what I have seen, first time cruisers are not complaining about the layout because they are not comparing it to the other ships. There are a few people posting here that are frankly, being absolute jerks for no reason about this. I am excited to check out the ship. I am not saying that it will be my new favorite or not, but from what I have seen, the ship looks really nice. I can't wait to walk around and see what hidden gems that I can find. To me, it is exciting to see a new layout. And I have no problem reading a map to see where I need to go, just like I would if I sailed on a difference cruise line that I am not familiar with.
 
Oh and another thing. Who designed the elevator buttons? They are not buttons in the sense of an actual button, but rather a very light touch sensor that responds to ANYTHING. There were 4 times where the elevator was full and someone brushed up against the panel with their back causing every button to be triggered. We stopped on every floor.
From what I have seen reported they fixed the sensors now on the actual elevators for floor choices. I think I understand the logic behind a touchless option but it seemed to be poorly implemented.
 
I also heard that in the future they're going to hand out compasses to assist passengers with navigating the ship. It's one of those things they haven't gotten around to yet, but it should improve the guest experience when it happens. Lol.
That is unnecessarily sarcastic. I imagine any new ship design would be "confusing" to those who are used to a particular design. It seems that the only people complaining are ones that expect the same layout as the other ships.
 
I find the gatekeeping of what is a valid review, such as saying the reasons someone didn't like the ship are nitpicky or the making up of motivations, such as, "it just isn't what they are used to," off-putting. Particularly from people who openly admit they haven't even sailed on the Wish yet.

First, this isn't some low-grade cheap cruise. People have every right to be nitpicky when spending this kind of money. And just because something isn't important to you, doesn't mean it isn't important to others. We all have little things that make us happy when cruising. I'm sure there are small things that you would miss if they were changed or gone that others wouldn't even blink at. The bottom line is that people are spending a ridiculous amount of money to sail DCL, and even more to sail this particular ship. It's reasonable to have very high expectations, even for the small details.

Second, there were things that worked really well on the previous ships or that work really well on other lines, that were not used in the Wish's design, without better alternatives. Most people aren't bothered by new things when there is a genuine improvement, or at least a really good reason for the change. But there appears to be many design choices that simply don't make sense or are downgrades from previous ships. It appears that Disney could have done new, without missing some of the stuff cruisers know and love too.

Third, I think we were all ready for some huge design changes. We wanted to be blown away with Disney's innovation and creativity. But it appears Disney cut corners, didn't really understand what guests loved about DCL, and built a superficially pretty ship (depending on taste) without any real innovation at all. Even much of the stuff Disney made look innovative and exciting in marketing seems to be pretty dull in implementation. I suspect nearly all DCL returning customers would have welcomed a very different ship if it was an improvement over previous ships.

I think sharing an alternative viewpoint, particularly if you have actually sailed the Wish, is perfectly valid. So is arguing why you think your subjective opinion makes more sense - for example, arguing the extra space gained for the restaurants was worth giving up the traditional promenade deck. But dismissing subjective opinions as somehow invalid by assigning labels or inferior motivation isn't very helpful. I think most reviewers are grown adults who are entitled to their opinion and would know if the only reason they didn't like it was because it wasn't a copy of previous ships.

All that said, I would love to try the Wish for myself one day if she ever sails longer itineraries. But I have my suspicions that some huge mistakes were made in her design. I welcome the many different reviews. and hope those who sail the Wish feel welcome to share future reviews here, even if they are negative.

P.S. Good design wouldn't require most guests to constantly consult a map just to take a stroll. It would come naturally. Sure - if you want to find a specific thing for the first or second time, but not just to experience the ship organically, which appears to be very hard from all accounts. A hallmark of good design is simplicity. It's a real talent to keep things simple and amazing at the same time. It's much easier to make things complex because you just dump everything in without regard to what the actual experience will be like.

Edited to fix typos (I'm sure there are more)
 
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I think sharing an alternative viewpoint, particularly if you have actually sailed the Wish, is perfectly valid. So is arguing why you think you subjective opinion makes more sense - for example, arguing the extra space gained for the restaurants was worth giving up the traditional promenade deck. But dismissing subjective opinions as somehow invalid by assigning labels or inferiors motivation or isn't very helpful. I think most reviewers are grown adults who are entitled to their opinion and would know if the only reason they didn't like it was because it wasn't a copy of previous ships.
I think that a big frustration I've had in reading the reviews is people making blanket statements about how the entire ship is a failure as facts rather than conveying how they experienced their sailing and accepting that other people may actually prefer the things they didn't like. Saying "the design is dull and unimaginative and the layout was poorly thought out" is a statement of fact that invites counter-examples. Expressing a similar sentiment as "I found the layout to be confusing and I found the color scheme to be somewhat sterile and uninviting" invites a completely different response.
 
Just got back from the Jul 25 - 29 Wish Cruise as well and want to say that the OPs views are spot on. This was my first Disney cruise (been on many other cruises) and will, most likely, be my last. Aside from not being able to book anything (Hyperspace, Barber Shop, Spa, Excursions), it was so underwhelming and overly crowded.
I'm sorry you didn't enjoy your cruise on the Wish. Unfortunately the Wish has so many more concierge rooms than the other ships that things book up quickly before even platinum members can book. And with it being the newest ship in the fleet there are many previous cruisers that were able to book the remaining spa/excursions before you. As others have said this ship is different from the others and it's really not finished yet--missing a show (Aladdin) and the interactive 'Uncharted Adventure' activity. At some point in the future you might want to try out the Dream/Fantasy with their 3 shows, the Midship Detective agency, aquaduck, etc. You're now a silver Castaway Cay member since you completed your first sailing and you'll be able to book excursions/tastings/spa at 90 days vs 75 (but concierge, platinum, and gold can book before you... but as a silver I had no issues getting the excursions and 3 tastings that I wanted on the Fantasy.)
 
I find the gatekeeping of what is a valid review, such as saying the reasons someone didn't like the ship are nitpicky or the making up of motivations, such as, "it just isn't what they are used to," off-putting. Particularly from people who openly admit they haven't even sailed on the Wish yet.

First, this isn't some low-grade cheap cruise. People have every right to be nitpicky when spending this kind of money. And just because something isn't important to you, doesn't mean it isn't important to others. We all have little things that make us happy when cruising. I'm sure there are small things that you would miss if they were changed or gone that others wouldn't even blink at. The bottom line is that people are spending a ridiculous amount of money to sail DCL, and even more to sail this particular ship. It's reasonable to have very high expectations, even for the small details.

Second, there were things that worked really well on the previous ships or that work really well on other lines, that were not used in the Wish's design, without better alternatives. Most people aren't bothered by new things when there is a genuine improvement, or at least a really good reason for the change. But there appears to be many design choices that simply don't make sense or are downgrades from previous ships. It appears that Disney could have done new, without missing some of the stuff cruisers know and love too.

Third, I think we were all ready for some huge design changes. We wanted to be blown away with Disney's innovation and creativity. But it appears Disney cut corners, didn't really understand what guests loved about DCL, and built a superficially pretty ship (depending on taste) without any real innovation at all. Even much of the stuff Disney made look innovative and exciting in marketing seems to be pretty dull in implementation. I suspect nearly all DCL returning customers would have welcomed a very different ship if it was an improvement over previous ships.

I think sharing an alternative viewpoint, particularly if you have actually sailed the Wish, is perfectly valid. So is arguing why you think your subjective opinion makes more sense - for example, arguing the extra space gained for the restaurants was worth giving up the traditional promenade deck. But dismissing subjective opinions as somehow invalid by assigning labels or inferior motivation isn't very helpful. I think most reviewers are grown adults who are entitled to their opinion and would know if the only reason they didn't like it was because it wasn't a copy of previous ships.

All that said, I would love to try the Wish for myself one day if she ever sails longer itineraries. But I have my suspicions that some huge mistakes were made in her design. I welcome the many different reviews. and hope those who sail the Wish feel welcome to share future reviews here, even if they are negative.

P.S. Good design wouldn't require most guests to constantly consult a map just to take a stroll. It would come naturally. Sure - if you want to find a specific thing for the first or second time, but not just to experience the ship organically, which appears to be very hard from all accounts. A hallmark of good design is simplicity. It's a real talent to keep things simple and amazing at the same time. It's much easier to make things complex because you just dump everything in without regard to what the actual experience will be like.

Edited to fix typos (I'm sure there are more)
I certainly wasn't trying to gatekeep or saying anyone's opinion isn't valid. Just stating my own opinion that for me personally individual reviews don't hold much weight because of the exact reasons you said, we're all different so what's a deal breaker for them is nitpicky to me. And it's a fact of human nature that people generally hate change and are more likely to not like something if it's not what they're used to, even if it's not inherently "bad". Just because someone is an adult doesn't mean they're immune to cognitive biases. I'm not saying it's always the case, and I'm not saying any individual opinion in this thread is because of it. But it's a factor in why I'd rather decide for myself.
 
We've been on all of the Fab Four ships and I was really looking forward to the Wish. It looks absolutely beautiful!! But after seeing the walkthrough videos, we've instead just booked an Alaskan cruise on Princess (first time with them). We are a party of adults only, no kids (but of course we're all kids at heart and love Disney). Unfortunately, from what I've seen, the ship just isnt for us. It seems wonderful for kids, but for us adults, offerings aboard the Wish seemed to have diminished a bit. Having not been on the ship I have no complaints, and I dont put too much stock in others reviews, but I can see for myself that it's just not for us. I hope those that sail aboard the Wish have a wonderful magical time!!!
 
Sure seems like it would have been easy enough to install two more call buttons so you could request the elevator you needed to get where you were going.

Easiest way around this is go as high as you can on whatever elevator comes first, then on that floor the only one that will answer the call to go higher will be one that does. :)

Even better, just install the panel outside the elevator where you enter your floor there and then it brings you the correct elevator and guides you to it. (Same system they have at Paradise Pier Hotel, for example.) Then they could remove the glitchy panel from the inside and solve 2 problems at once.
 
Even better, just install the panel outside the elevator where you enter your floor there and then it brings you the correct elevator and guides you to it. (Same system they have at Paradise Pier Hotel, for example.) Then they could remove the glitchy panel from the inside and solve 2 problems at once.
They have it at Coronado Springs too. It works really well. It would make the elevators more efficient at moving people too.
 
This makes me sad to read. We will be on the Wish this Friday (8/5) so we will get to experience it for ourselves! Hopefully we will have a great experience as it will be my 7 year old granddaughters first cruise!
I'm going then too despite this and other reviews I'm open-minded. My DD is about to be 6 so I'm sure well run into each other in the kid club without even knowing it :)
 
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We actually really liked the pool situation. Even on peak Sea Day there was never ‘human soup’ in any of the pools…

the deeper (5 ft) pools (Donald & Goofy) didn’t seem much smaller than the deeper Donald pool on the Dream and never had more than a dozen people in it. Many times my family were the only ones in it or with one other family.

We found the ‘secret’ Chip n Dale pool (deck 14) too late to swim in it but it looked fun with an amazing view

Can’t comment on the slides though as my kiddo while tall enough won’t ride a covered slide..
We found it uncomfortable as adults to have the life guard for each of those pools hovering directly above you in that tiny space and listening and sometimes chiming in on conversations. I guess another reason why this ship is good for families with young kids and not adults.
 
I was looking at that Norway / Iceland cruise. That is a really good price for that cruise! We had also been looking at Norway cruises with other lines because my in laws don’t care for DCL and they want to go to Norway again.
We did Norway with Viking. Unbelievable experience. So happy we were on a smaller ship.
 

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