While the rewards are not any better than other cards - I have an LL Bean Vias and a Discover Card - up until today, I had used this card for almost everything I buy. In August, I had my first dose of how bad Bank One's customer service is. In the last 24 hours I have been reminded of their terrible service. We are planning a Spring Break vacation to ski in Canada. In August when we booked it the fraud computer shut down the account with 2,000 Canada charge. After almost an hour on the phone they straightened it out, supposed noted that in Feb the remainder of the Vacation would charge, and appologized. Due to the confusion, Whistler Resorts almost cancelled the whole thing in August.
Well, we get home from work last night to an e-mail from Whistler and 1/8th of a phone message from Bank One. I called and sure enough even after the notation, they shut the card off again whne Whistler tried to charge the remainder of the trip. Seaking with customer service I took away the following quotes: We can deny any charge we want, for any reason, and we don't need to you why"; "Us making notes on the account does not guarentee anything"; and "If you think XXX is better credit card company go use them". Their computer then woke us up at 8:00 am since the supervisor I spoke to forget to save the fact I called in the computer! We are still trying to straighten out the vacation with Whistler. The fine customer service man also feels that Canada is an 3rd worl/exotic country (no insult intended to the Canadians on the board - I love visiting but it doesn't meet my definition of 3rd world or exotic)
As of now the card is staying open for only 2 reasons: I want the 0% interest for 6 months on our 2 cruise vacations (I am looking forward to using their money!!) and I want to use my dollars in December. We used almost $400 in disney dollars last April and I have over 700 on the account now.
Like the previous poster I charge 100% of everything and pay it off every month. I have charged charitble contributions, summer camp tuition, everyday items, gas, medical bills, etc.
A few important things to note if you use the 0% - all payments are credited to that balance first - so if you continue to use the card you will accrue interest on what ever you charge. The 0% will also end if you have any type of a late payment. Also, double points are very customized based on your spending - I need to spend more than $1500 and only very specific categories count.