Disney Visa - I'm mad

[scrapperjill]

I'd suggest that if you keep just the one card..to make sure you pay off your monthly charges...and just not inculde any of the "returns" made. I know it'll cut into your carges under the 0% area..but really a little here and a little there isn't that bad...and in the end when your 6 mo is up...you'll just have that less to pay.

So in other words....say you had that $500 charge - $30 shoe return...= $470...I'd go ahead and pay the whole $500...and let that "return" of $30 be applied to the $1000 0% intrest amount....Leaving you with $970 intrest free.

Getting a second disney card could work...it could be a bonus if they still offer the disney credits...but I'd worry about getting the cards mixed up or ending up with to much to pay off at any given time.

 

[Dina]

Again, in the case of the Disney packages (0% interest for six months) your payment will apply to the HIGHER interest rate first, not to the promotional rate,no matter what else you charge. That is how it is supposed to work.

Really??? You know, I didn't even read the fine print about this-- I just assumed it worked like most other promotional offers. Well, that's good to know, but why didn't it work for the OP? Are you the OP? I'm so sorry, I've lost track.

 

[my3kids]

I paid my balance in full even though I knew I'd be returning some items. The returns did come off the promotional package balance, just as I'd read here that they would.

I had a run in with customer service today myself so I'm not surprised you got nowhere with them. I'm going to DL this fall. Once I get there it is the L.L. Bean card for me. No more Disney card. I'll use all my rewards dollars and never try to earn another one.

 

[HooKooDooKu]

No, the payment applies to the higher interest rate FIRST. I would think that returns would as well. I have had the 0% interest rate a few times with other things on my card and it has always worked this way for me. In fact I have a 0% interest rate going on now with some other things charged. My payments have applied to the higher interest rate.

The last time I read the Visa card agreement, it said that payments are applied to the LOWEST [regular purchase] interest rates first. HOWEVER, in speaking with Disney Visa reps, I've learned that these charges are treated differently because they are PROMOTIONAL PURCHASES!!!

Now that being said, what everyone else has been saying is true... if you make a 2nd payment, it goes toward the "Promotional Balance". If you have a return, the credit "GOES TOWARD THE PROMOTIONAL BALANCE". Now for those that don't know the rules going in, the way Chase runs these promotions, it IS a pain in the @$$ and not worth the hassle if you can afford to just pay the thing off. After all, to avoid finance charges, you have to pay attention to the games they play (like making a payment due date on a Sunday when they only accept payments 9-5 Monday thru Friday).

However, if you know the rules (stupid as they might be) going in, then the 0% becomes a great benefit for timing you Disney trips ahead of the time you have the cash in hand (like taking a January trip when you know you'll get an income tax refund that will pay for it when you get that later in the year).

However, on the negative side, Chase keeps changing the frikken rules. For example, it used to be that if you made a payment by phone, they dated the payment as-of the time you made the call. So it was possible to make a payment at 11:30 (EASTERN TIME) on the payment due date and it would be on-time. Then one month you go to do that and they have suddenly changed the rules and you learn that the payment will be applied on the next business day if it's already after 5:00. Now, for reasons I can't fathom, they want to charge you (I think $15) to make a payment by phone. To make a payment that doesn't cost you, now you have to do it over the Internet.

On the plus side, anytime I've ever gotten the finance charges or past-due fees unjustly, I've been able to get them reversed. But you still have to take the time to call up and complain.

BTW, the 6 months 0% is from the date that you make the purchase. So it's NOT 6 billing cycles from the time you make the charge. So your payment due date has NOTHING to do with when the 6 month clock finishes ticking and the "your getting charged finance charges" starts ticking.

And the BIGGEST pain with the 0% is that the way they have the thing worded, they can decide what is and is not included. Just because it's a Disney trip doesn't mean you're going to get the 0%. A perfect example was we booked a 2nd cruise while on board for the 10% discount. Because we were getting the discount, Disney/Chase saw getting 0% for six months as doubling up discounts and wouldn't allow it. I could EITHER get 0% for six months OR my 10% discount (with $200 on-board credit, care to guess which I picked?).

Unless they've changed the rules again (which they likely have) you could still get the 0% even going through a travel agent, but (at the time) the agent had to apply the correct code (or something to that effect). If the transaction didn't get coded right, Chase didn't include it in the promotion AND it was a pain in the @$$ to get it applied.

And while we're on a rant, I've noticed another VERY UNFAVORABLE CHANGE to the Chase statements. The don't separate out fees and finance charges in the summary at the top of the statement anymore. To find out you have a finance charge or fee, you have to review the details of your statement. Normally, I might not look at the details for a couple of weeks (closer to Payment Due Date), but when I saw something in the summary about fees and finance charges, I know something was wrong and could immediately take care of it.

Oh well, enough ranting for now.

 

[Linzybrooke]

We had an issue with our Disney Visa earlier this year, almost identical to yours. DH called and spoke with a representative and she had him send in a letter. Once they recieved the letter they fixed the problem without complaint.

 

[LindsayDunn228]

So I guess what I'm wondering after perusing these reponses..

Do those of you who have the Disney Visa feel it is worth having?

I am thinking of switching cards from Discover and this is one I was considering....

It takes a lot of money to accrue very many rewards doesn't it?

I've used my Disney Visa since 2003, pay off the balance every month, and have never had a problem with them *knock on wood*

 

[cepmom]

And the BIGGEST pain with the 0% is that the way they have the thing worded, they can decide what is and is not included. Just because it's a Disney trip doesn't mean you're going to get the 0%. A perfect example was we booked a 2nd cruise while on board for the 10% discount. Because we were getting the discount, Disney/Chase saw getting 0% for six months as doubling up discounts and wouldn't allow it. I could EITHER get 0% for six months OR my 10% discount (with $200 on-board credit, care to guess which I picked?).

.

now I'm looking at my statement!! Last month I was onboard the Wonder and booked a cruise for January 2007. The statement shows the deposit ~ $500 and $750 under the promotional financing section. If I was going to take advantage of the 0% financing (which I won't) I could be getting the 10% onboard discount and 0% for 6 months. Wonder why it didn't work for you??

I've used my Disney Visa since 2003, pay off the balance every month, and have never had a problem with them *knock on wood*

never had any problems either thank goodness

 

[NCRedding]

I ran into something like this with another card: the return doesn't count toward the minimum payment, which hit me with a late charge since I didn't pay my minimum payment. They waived the late fee with no problem.

As to my Disney Visa: I've had one since 2003, have never used any of the promotional stuff, just use it for all my day-to-day purchases and pay it in full. I love that I get disney money back. So far, I've "spent" about $600 on past trips, and will have another $600 for my upcoming trip. I like it just fine!

 

[carolmp]

When I called to question it, they waived the finance charge, but it still makes me mad that they applied the returns to the promotional balance. It's just not fair.

Oh well, live and learn.

 

[kimszath]

Okay, I just called Chase. A Disney Cruise charged by DCL is a promotional rate (zero percent for 6 months from the date of the charge--NOT 6 billing cycles). It is separate from your regular monthly charges. If your monthly balance is $2500 and your separate promotional balance for the cruise is an additional $5000, they only expect you to make your minimum payment based on the $2500 monthly balance not later than the payment due date. You will accrue interest on the unpaid balance of the monthly balance if you do not pay it off by the due date--interest will not accrue on the promo balance until 6 months have passed. Things that will cause your promo balance to quit being zero percent include: late payments, over limit charges, bounced checks, and anything else that would techinically put you in default of your credit agreement. Returns that are made on a "paid off" account may be applied to the only balance that is currently "on your statement," meaning that if you've paid your card off, and haven't yet received a new statement (with next month's $1927 in charges), you haven't been charged for the new purchases yet--she said that is a possibility, but a phonecall would straighten that out, though a letter clarifying the situation might be required. SOOOOO.... if you got a statement saying your balance is $500, but you had a $30 return... I assume your minimum payment on that $500 monthly balance would be something like $25, right? If you pay the minimum payment due ON TIME and do nothing else to "default," your cruise promo balance should not be involved at all. She said if you're really having these issues, you should call Customer Service right away and explain the problem--if you're right, they'll fix it. If you don't call them, they assume everything's just peachy!!

Knock on wood, I have NEVER had a problem with Chase, and I have had cards with them for years. I pay off my balance every month, but was planning to carry the cruise payment for a few months (until I had to cancel a couple of days ago... boohoo...)

 

[awoltoday]

Well, I am sure glad that you shared this with us. You saved me from going through the same ordeal. After reviewing our statement, we would have been in the same situation. We had a couple of returns this month and didn't notice that they were applied to our promotional balance. Our payment was scheduled for tomorrow (our due date), so we were able to correct it. Thanks for alerting us!

 

[carolmp]

Glad to help you out!! I guess I learned the hard way, though to be fair to Chase, they did remove the finance charge once I called them. It just doesn't seem right that any returns or credits to your card go against your promotional balance instead of the "other" balance.

Regarding making two payments in a month and the second one going against the promotional balance, I don't believe that is true. I have been making two payments on my account, and they don't credit the second payment towards the promotional balance. That has always gone against the rest of the balance.

 

[alytwo]

I have had the same experiences as everyone with the Disney Visa. For years it worked fine and was great but when it was changed to Chase it became a nightmare. One agent told me my payments went towards the lowest interest first, the next month a different agent told me it went towards the highest and they could pretty much credit my payment any way they wanted. Today when I called it was back to the lowest first. I wanted to pay my monthly bill including promo in full over the phone. I wanted to make sure how it was being credited. Did you know it is $14.95 to pay over the phone??? Incredible.

Disney needs to choose another institution.

 

[alytwo]

I would love to know what it was like doing Alaska on the ferry!

 

[Nancyg56]

whoops, sorry. I guess I must be thinking of my Discover that offered me 0% balance tranfer, but when I paid the monthly charges in full (nothing paid towards the balance transfer) the payments went towards the balance transfer and not the monthly charges. I ended up paying finance charges.

They keep offering us perks for using their card, but then my payments would go towards the 0% balance transfer, so I won't use the card. It would not be a benefit to me then. They keep trying though .

 

[Charade]

we spend anywhere from $3000-$5000 a month on our Disney VISA,

WOW!

 

[awoltoday]

I would love to know what it was like doing Alaska on the ferry!

It was great. It's just like sailing on the Magic... Well, it's blue and it floats. I guess that's about where the similarities end! We did have a great time. We only sailed from Juneau to Skagway and back in the southeast. The Alaska Marine Highway System is a great option for a DIY vacation. It's very flexible and quite enjoyable even without the amenities that you would get with a cruise ship.

If you have any specific questions, feel free to fire me a PM or you can post 'em on the, for now fictitious, cruise meets thread in my signature!

 

[mruhaak]

Please excuse my ignorance... could someone tell me what this special financing deal is that is offered by the Disney card?

0% to finance your cruise? Is this available all of the time?

 

[HooKooDooKu]

Please excuse my ignorance... could someone tell me what this special financing deal is that is offered by the Disney card?

0% to finance your cruise? Is this available all of the time?

Generally speaking, if you pay for a Disney Cruise with a Disney Visa, you get 0% financing for 6 months from the date of purchase. Even if you normally pay your entire balance to avoid finance charges, you can pay off everything BUT the cost of the cruise and still not pay Finance Charges.

However, there can be various requirements or limitations. I've had a situation where I was taking advantage of a special, and they wouldn't let me ALSO have the 0% (however, others have reported getting both). I've also heard that your payment must be directly to Disney (not a TA).

But other wise, the 0% offer is always available.

 

[carolmp]

Actually, the 0% financing is not just for a cruise, but can be used for a Disney Vacation also. I believe that anytime you spend $200 or more on Disney purchases, you get the 0% financing. I'm not sure, but I don't believe it works with the store purchases. It may only be the cruise line and the Disney Resorts.