It's in one of the Innoventions bldgs, but I can't remember East or West. It's near the entrance. There is a small area and there wasn't really a line when we were there, maybe a family in there with the characters and a family in front of us. In the room they had a special background and pluto and Mickey were there. You get one free picture and you HAVE to get it that day in Epcot. The line can get really long at the end of the night too. One free pic for Disney Visa. Hope that helps. Hopefully someone will know if it's East or West.