Disney TV at Sears for $29! Better Hurry

[DianeV]

Sounds like either someone from Sears is reading these boards or has read BBB complaints..in order to specifically send an email about that!

 

[annie1995]

Read the whole thing, ball was dropped on both sides. Hmm....$ 150.00 tv for $30.00 - sounds too good to be true! Yes, Sears is wrong for not contacting each and every customer to cancel these orders. I'm also sure that everyone who has received "free" tvs has contacted Sears to get the charge straightened out! This is a public relations nightmare! Perhaps if Sears had done what The Disney Store did several years ago and shut down the site for the weekend(due to redemption of an internet spread code that many were not eligible to use) then you all would not have even had the opportunity to try to order the tv. I tried to access that item all weekend to see why the feeding frenzy, but the Sears.com link to the item would not work. I had no intention of purchasing, yet I find it interesting that many posters feel that Sears should be obligated to honor what was indeed a pricing error. Do they owe anyone more than an apology, no! While complaint after complaint is registered about this, it all still boils down to being an error. McDonalds ran the Monopoly contest and had a corrupt production company that rigged the prizes yet people flocked there for the Disney toys. Errors happen everyday and this is one that got exploited. Had it been a few units, no one ever would have heard of this.

I don't expect Sears to honor the price, or give compensation to people, since it clearly states in their policy that they do not have to honor price errors. Fine end of story, BUT it never should have stayed online all weekend. Period! It should have been yanked off as soon as they knew there was a problem.

 

[thelittlemermaid]

Just received my cancellation email.


I was doing laundry and here comes DH to tell me that I just received the famous email.

Apparently he sent them a nice email in return.

I figured I wouldn't get one, but I tired.

Edited to add.....I just checked my Sears credit account and they haven't refunded the money yet. Better believe if it is not refunded within 24 hours they will be getting a call.

 

[lyeag]

I don't expect Sears to honor the price, or give compensation to people, since it clearly states in their policy that they do not have to honor price errors. Fine end of story, BUT it never should have stayed online all weekend. Period! It should have been yanked off as soon as they knew there was a problem.

And credit charges should have been cancelled.....

 

[NUHuskies#1]

Hi there-

Went to my local Sears to pick up my confirmed order from Saturday... They had a tv in my name but couldn't give it to me because it was cancelled today! told me to call sears.com- ya, right!

I have all my receipts, my confirmation email and my creditcard transaction proof of purchase but no luck! Think Ill be calling my State Attorney General Consumer Division to file a complaint tomorrow.

 

[deltachi8]

just got my sorry email. Nicely worded, too bad it tok them so long to figure it out. (Being upfront that is).

 

[annie1995]

And credit charges should have been cancelled.....

Yup, I forgot about that one, very good point

 

[Kristi1357]

I just got my cancellation email also.

I won't be shopping at Sears, Kmart, etc. for a very lonnnggg time - talk about poor customer service!

 

[lyeag]

Just wanted to add that more than 24 hours after recieving my sorry email, my credit card still doesn't have a credit showing for the tv. It sure shows that it has been charged!

 

[lucyanna girl]

For anyone who has contacted the BBB, what has been their response? I ordered online and then went to our closest store in Monre, LA. These manager and the people I talked to in the electronic department were the rudest people I have EVER had the dis-pleasure to encounter.

 

[rie'smom]

Hi lucyanna, I'm waiting to hear from the BBBonline. I filed my complaint yesterday. It cann take a couple of weeks. You can call or write:

Consumer Protection Section
Isabel Wingerter, Director 225-326-6465
or
1-800-351-4889
or
225-326-6499 FAX
1885 North 3rd St.
Baton Rouge, LA 70802
or
P.O. Box 94005
Baton Rouge, LA 70804

There's a website but I can't find it right now. I'm from Thibodaux in south LA!

 

[mickeysaver]

Wanna hear ticked off......

I just checked my bank account on my bank's website. With today's date, there is a charge for the price of the tv as well as another charge for $1 that is listed in my pending list. I am 100% ticked off right now!

I was resigned to the fact on Sunday that I didn't get the tv and that while I placed an order it was canceled and that Sears was going to refuse the sale based on the error. Ok, fine, win some deals, lose some. I was confused that I got an email claiming that my credit card was declined, but given the situation, I let it go and chalked it up to maybe incorrectly entering the information. But, I am not a happy camper when I find that 3 days after the denial of the sale that they have the gall to run the charge through on the card! There is something very wrong here!

BBB will be hearing from me. Maggie

 

[Lorikr65]

Wanna hear ticked off......

I just checked my bank account on my bank's website. With today's date, there is a charge for the price of the tv as well as another charge for $1 that is listed in my pending list. I am 100% ticked off right now!

My credit card also had the $1 charge pending. I was told by the credit card company that it was when they swip your card at pick up. The CC company said that $1 charge would fall off the account. I'll be calling back tomorrow to make sure it does!

 

[Piecey]

Are all Sears set up differently or what? I see where all these people got stopped when they tried to pick up their TV's but at my Sears there wasn't anyone around. I scanned my print-off, swiped my CC and out came a man in overals with my new TV.

 

[4formickey]

Well guys this shows how things in the US of A work.People talk about WAlmart but they would have told you every fast that it was a mistake and that it would not be honored.The once largest retailer in america has change. Don't shot the messager and those that are mad because big companies are forever taking us to the cleaners and leaving us high and dry. When we have a chance to get a really good deal, they cry foul. Look at the gas prices and now the natural gas prices. Do they feel sorry for us? The top brass fill thier pockets with our money and cry if they can not take every penny that we have. Do I feel sorry for them? NO! They make enough from they other over price items to cover any lost on these tv's .Also I have 2 of them.

 

[cra-z-4-dizney]

There's a website but I can't find it right now. I'm from Thibodaux in south LA!

I filed mine @ www.bbb.com not sure if it is the same for everyone.

 

[beattyfamily]

My pending charge became a Sears charge today! I'm mighty steamed. They had better credit my credit card and fast.

 

[rie'smom]

I filed mine @ www.bbb.com not sure if it is the same for everyone.

Thanks! www.ftc.gov is also an easy place to file. Just click on file a complaint
on the homepage under the pillars.

 

[hlane]

I filed mine @ www.bbb.com not sure if it is the same for everyone.

The same thing happened to me. When I check Sears.com my order still says processing. I'm going to wait & see what happens. You better believe if it shows up ready for pick up any time soon I will be heading to Sears & TRYING to get my tvs.

 

[beattyfamily]

Well, I just called my CC company and they told me besides the charge that went through today, there are two more pending $31.47 charges!! She said those could drop away or become charges, they are just authorizations. BUT I only placed two orders; one Sunday at my local Sears. No inventory. Then Monday, I tried another order with a further Sears that had inventory and it was ready for pick up but then I got the cancellation email and phone call. So why do I have one charge, and two pending?

I'm not very happy right now. I called Sears to ask why I was charged when it wasn't available and it was canceled and he just said "because you placed an order". I then asked why I had two more charges pending and he said "I'm not your bank, I don't know why". He was a real jerk! So rude and absolutely no info for me.

Those other two pendings better drop away! If they are both charged, then that's 3 charges too many especially considering I only placed 2 orders!

Oh and before I hung up on him, I told him I hope he realizes how many customers Sears has lost because of this and that he should tell his supervisor.