My best friend was supposed to stay at POFQ after 9/11 and they got moved to Riverside something like the week before they were supposed to go down. I think Disney had had just a flood of cancellations at that time.
We were at SSR in a 2BR in mid-October and my wife also commented on not seeing any moisturizer. We also had to call down about the trash and towel service that they missed on our scheduled day. I hope this isnt a trend starting.