Disney Mom Panel..not impressed

[beautygirlsmom]

So let's go back to a minute for "no one person will know the answers to everything". On a recent question I was asked, I made four phone calls, four different times, to both Central Reservations and a hotel. I got four different answers.

So how many cast members would WDW have to dedicate to fact checking the Moms on the Moms Panel - and ones to fact check those CMs that might have overlooked something?

Percentage wise, we're way ahead of the curve on getting things right; and while there is no "forum" type setting to allow feedback, there is a way to communicate with the powers that be at the panel to let them know you've spotted an error.

I'll be the first to admit there have been errors made - and at least one or two that I know of personally that were pretty common knowledge things that a Mom just overlooked or had no personal experience with - but they were pulled, so as not to perpetuate bad information.

We're human. We do our best. We follow DISboards to see what current experiences are like (you have no idea how torturous the "Can we get in at 4 PM with our MNSSHP/MVMCP tickets?" questions were!). And we try darn hard to make everyone happy. But at the end of the day, we all know that's not possible.

Thanks so much to those of you who've been so supportive of the panel! I can't tell you how much I appreciated it through my two years!

 

[Tiger926]

I am late to the discussion, so I won't even comment on the OP's seriously rude comments...

In all fairness to the Mom's Panel, there is wrong info on the part of Disney all of the time. You can call 4 CMs and get 4 answers to things. Why is that? Because Disney doesn't properly train their CMs, nor do they share info in a timely manner. It's always hilarious to me that the Internet message boards hear about promos and such before CMs do!

Another thing is that these boards have a lot of misinformation on them at times too - posters who don't read through threads, posters who blatantly give wrong answers, etc. The DIS is great though as there are many posters who will immediately correct those posters and the right information is share. Unfortunately, the same can't be said for Disney.

Which brings me to my last point? Why have an official planning panel that represents your company, yet you don't check the info that they are giving out? The only reason to do this is for financial reasons, and I'm sorry, it cheapens the hard work that the Moms Panel does. They are a group of volunteers who love Disney, and who are passionate about planning, yet Disney doesn't see fit to invest any money in training them, nor in fact checking. There is a big disconnect there for me...and I'm sure for them as well.

Sadly, I gave up on the Mom's Panel awhile ago. I too found wrong information, and didn't get the newsletters, and when I finally did, they seem to now have done away with them. For many people, the Mom's Panel is probably very helpful, but for those of us on here, I find the DISboards to be more helpful and updated. That is not a slight to the Mom's Panel, but to Disney, who loves to cut and cheapen things wherever they can.

I think the Mom's Panel had the potential to be something fabulous - I was so excited when I tried out, as I had envisioned a different panel than what has come to be. I truly feel that Disney just created the Mom's Panel as another way to get info out in a cheap way - it's a cheap marketing tool. Just as I'm sure they are especially grateful for the existence of the DISboards - we all do their work for them!

I wish the Mom's Panel luck, as they seem to be working hard, but don't seem to have the support of the company whom they are working for.

Tiger

 

[bicker]

I think it is sometimes easy to forget what the overriding objective is, i.e., fostering long-term shareholder value. A lot of things that would make the Mom's Panel more accurate, more efficient, and/or more useful would either be counter-productive and/or not worth it from Disney's standpoint. Just thinking about my own job: I'd be a much better worker - produce more and better - if I had superior equipment, resources, and access to proprietary plans, for example, but my employer's best interests are served better by things being the way they are, even though that sub-optimizes my specific contributions.

 

[ZannaLand]

GAC shorten wait times here:

http://disneyworldforum.disney.go.com/questions.aspx?sort=dateasked&page=3&qid=107026&pid=94&cid=105

http://disneyworldforum.disney.go.com/questions.aspx?sort=dateasked&page=4&qid=105930&pid=94&cid=105

There are others, but I don't have time right now to go find them again.

Actually, I don't see any mis-information in either of these answers. Assuming the people in question obtained an alternative entrance card vs. the 'standard wheelchair entrance" card, the wait times will *generally* be shortened, which is what was stated. They didn't say all the time, they didn't say guaranteed, they didn't even say most of the time, they said generally. Obviously there are many different variables at play from the cast member that gives out the pass to the one accepting it at the entrance to an attraction. I recently started to have some experience with the passes with my mother, who does not need a wheelchair or scooter, but cannot stand (or sit) and wait for long periods of time. We were actually given a standard wheelchair pass at first, which ended up putting us into the 70minute standby line at Soarin, which she could not tolerate on her knee. She went back and asked for a different pass, which allows for the alternate entrance. So, as proven by our experience, even cast members can have or act on incorrect information.

As panelists, we are not cast members. We are asked to answer questions based on our *personal* experiences. So if a panelist answers a question incorrectly, it may be because the last time they had experience with a situation, that was what they were told or had happen. As I'm sure everyone knows, information, policies and procedures change at Disney all the time. What may have been the case last month, may not be the case today. For that reason, I try to preface all fact-based questions with the caveat, 'last time we did ___, this was the policy'.

The truth is, there are probably just as many incorrect answers here at the DIS that fall under that same explanation. There are usually many people that will then correct the information. We don't have that option of interaction on the Panel, but guests are certainly more than welcome to write back in and say, "I saw on this question that this answer was given, but heard that the information is actually this..." even putting it into a panelists personal queue so he or she can address it. That said, I've had many an experience with incorrect information from cast members, either on the phone or in the Parks. Do I then think, "that person should not be a cast member!" No, I understand, logically, that they were probably just misinformed too. No one sets out to give out incorrect information and I can assure you every single member of the Moms Panel wants to give out correct answers and help guests experience the best vacation ever.

As stated multiple times, we are only human - as are DIS boarders, as are cast members. We do not have access to the internal information that cast members do, but as Anna mentioned repeatedly, we DO fact check and research and call to get answers whenever possible. Sometimes those answers we are given change, or are incorrect from the outset. That is exactly why the disclaimer is put on the panel page. And yes, there are times when the answer may be pulled for being incorrect. We appreciate hearing about those because that's how we all learn more and increase our knowledge.

As for the judgmental and insensitive remarks at the start of this thread, they sadden me greatly - that someone would think that way about ANYone, not just Moms Panelists. I will tell you that when I applied last year, I was actually worried that I wouldn't fit in to some preconceived notion of a "Disney image" because I wasn't skinny or pretty enough. I'm so grateful that Disney did not judge me as the OP has judged here, on appearance alone.

The panel couldn't be more diverse in my opinion. Throughout it's 4 years we have had Moms and Dads of multiple children, single children, twins, and those who have adopted. Hispanic Moms and Dads, Moms and Dads of color, Canadian and UK moms, a mom from Puerto Rico, Single moms and dads, a married gay dad of two, parents of children with autism or other challenges, or family members with disabilities, and now an Aunt that is a single non-mom. Skinny parents, overweight parents, parents that run marathons and 5k's, parents that love to eat and parents that do both (probably not at the same time tho)! We have vegetarian moms, gluten-free moms and moms that have had weight loss surgery and the dining concerns that come with that. Some of us have huge extended families that we travel with, others travel solo or without kids at times, some of us prefer staying in value resorts while others prefer deluxe, we have DVC parents, Adventures by Disney parents and many of us have gone on Disney Cruise Line cruises as well. You can find detailed information on all the current and past panelists here: http://disneyworldforum.disney.go.com/panelists.aspx

I couldn't be prouder to be a member of the panel, prouder of my fellow panelists and honored to call them friends - no matter what we look like.

 

[Tiger926]

Actually, I don't see any mis-information in either of these answers. Assuming the people in question obtained an alternative entrance card vs. the 'standard wheelchair entrance" card, the wait times will *generally* be shortened, which is what was stated. They didn't say all the time, they didn't say guaranteed, they didn't even say most of the time, they said generally. Obviously there are many different variables at play from the cast member that gives out the pass to the one accepting it at the entrance to an attraction. I recently started to have some experience with the passes with my mother, who does not need a wheelchair or scooter, but cannot stand (or sit) and wait for long periods of time. We were actually given a standard wheelchair pass at first, which ended up putting us into the 70minute standby line at Soarin, which she could not tolerate on her knee. She went back and asked for a different pass, which allows for the alternate entrance. So, as proven by our experience, even cast members can have or act on incorrect information.

As panelists, we are not cast members. We are asked to answer questions based on our *personal* experiences. So if a panelist answers a question incorrectly, it may be because the last time they had experience with a situation, that was what they were told or had happen. As I'm sure everyone knows, information, policies and procedures change at Disney all the time. What may have been the case last month, may not be the case today. For that reason, I try to preface all fact-based questions with the caveat, 'last time we did ___, this was the policy'.

The truth is, there are probably just as many incorrect answers here at the DIS that fall under that same explanation. There are usually many people that will then correct the information. We don't have that option of interaction on the Panel, but guests are certainly more than welcome to write back in and say, "I saw on this question that this answer was given, but heard that the information is actually this..." even putting it into a panelists personal queue so he or she can address it. That said, I've had many an experience with incorrect information from cast members, either on the phone or in the Parks. Do I then think, "that person should not be a cast member!" No, I understand, logically, that they were probably just misinformed too. No one sets out to give out incorrect information and I can assure you every single member of the Moms Panel wants to give out correct answers and help guests experience the best vacation ever.

As stated multiple times, we are only human - as are DIS boarders, as are cast members. We do not have access to the internal information that cast members do, but as Anna mentioned repeatedly, we DO fact check and research and call to get answers whenever possible. Sometimes those answers we are given change, or are incorrect from the outset. That is exactly why the disclaimer is put on the panel page. And yes, there are times when the answer may be pulled for being incorrect. We appreciate hearing about those because that's how we all learn more and increase our knowledge.

As for the judgmental and insensitive remarks at the start of this thread, they sadden me greatly - that someone would think that way about ANYone, not just Moms Panelists. I will tell you that when I applied last year, I was actually worried that I wouldn't fit in to some preconceived notion of a "Disney image" because I wasn't skinny or pretty enough. I'm so grateful that Disney did not judge me as the OP has judged here, on appearance alone.

The panel couldn't be more diverse in my opinion. Throughout it's 4 years we have had Moms and Dads of multiple children, single children, twins, and those who have adopted. Hispanic Moms and Dads, Moms and Dads of color, Canadian and UK moms, a mom from Puerto Rico, Single moms and dads, a married gay dad of two, parents of children with autism or other challenges, or family members with disabilities, and now an Aunt that is a single non-mom. Skinny parents, overweight parents, parents that run marathons and 5k's, parents that love to eat and parents that do both (probably not at the same time tho)! We have vegetarian moms, gluten-free moms and moms that have had weight loss surgery and the dining concerns that come with that. Some of us have huge extended families that we travel with, others travel solo or without kids at times, some of us prefer staying in value resorts while others prefer deluxe, we have DVC parents, Adventures by Disney parents and many of us have gone on Disney Cruise Line cruises as well. You can find detailed information on all the current and past panelists here: http://disneyworldforum.disney.go.com/panelists.aspx

I couldn't be prouder to be a member of the panel, prouder of my fellow panelists and honored to call them friends - no matter what we look like.

Thanks for sharing your opinion, and I wish you well as a panelist.

That being said, the one big difference between the DISboards and your panel is that the DIS is not official, whereas you are an official group working for Disney.

Sure there is a disclaimer that the panelists are just giving opinions, but that's the problem that some of us have. Why is it set up in that fashion? What makes your panel any different than the DISboards? Unfortunately, it's not different, and IMHO, it should be different in that you are the official group carefully chosen by Disney. There is no other travel opinion panel that exists like this at Disney, so why not do it in the best way possible?

I could start a Disney travel panel and it would perhaps be exactly as your panel is, except for some slicker marketing and the promos that you all have shot and placed on the blogs, emailed, etc. Your panel should be better, as you have firsthand knowledge at your fingertips, that some of us may not have, not to mention, that you are all passionate Disney nuts, like most of us here, so your personal stories and tips are quite useful.

Your panel should be the official source, and always correct, as far as I'm concerned, and I'm sorry that Disney hasn't invested the money and energy into making it that way for you. There really shouldn't be any errors at all, despite the fact that Disney changes things often - if Disney invested time and money into ensuring that you all had the correct information at all times, this wouldn't even be an issue, and I bet the popularity and usage of your panel would be even greater. But, that would take a lot more time and money, that Disney isn't willing to part with.

I think they started the panel as a way for you all to do some marketing and sales for them, during a time when social media was flourishing. Disney's biggest competitor for spreading information is the DIS, so I think they put together a panel as cheaply as possible, and they are content with the way it is working out, as it's probably not costing them much money at all. You would know better than I, but this is certainly the way it seems it was set up to me. If it wasn't popular or didn't work out, it wouldn't have cost much money, and they would have closed the panel down, which would not have resulted in much lost profit at all. It has the potential to be so much more, but Disney doesn't seem to want it to be.

Again, I wish you well on the panel - it sounds like lots of fun! Tiger

 

[bicker]

Your panel should be the official source, and always correct, as far as I'm concerned

To be fair, that really should be cast members. The fact that people are looking to the Mom's Panel for things that should be addressed by CMs is, itself, a problem.

 

[Dicecatt]

We're human. We do our best. We follow DISboards to see what current experiences are like (you have no idea how torturous the "Can we get in at 4 PM with our MNSSHP/MVMCP tickets?" questions were!).QUOTE]

I just had to giggle about this...I bet you fielded a ton. I know every year the same thing comes up..."Disney changed it! It is 7, no exceptions, unless you have a dining reservation!" and then people scamper to try to get a dining reservation. Every year it makes me giggle, so my sympathies to you

 

[Tiger926]

To be fair, that really should be cast members. The fact that people are looking to the Mom's Panel for things that should be addressed by CMs is, itself, a problem.

Let me clarify - I don't mean major things like booking vacations, or convoluted ticketing upgrade scenarios, but in relation to how to use the dining plan, proper prices, how to use Photopass, best times to visit the parks, explanation of festivals and special events, etc. Those other things should, and must be handled by paid CMs, so we can agree on that!

I have seen errors and misinformation with basic tips given out on the panel, and it's in this respect, that I wish it were more official: always having proper prices in hand, park hours, etc. mixed with opinions and tips, if that is how Disney wants the panel to be run.

I think they need to decide if it's an official travel planning panel, or, just an opinion panel, since up to this point, the mixture of the two isn't working, given Disney's absence in properly supporting the panel.

Tiger

 

[rie'smom]

To be fair, that really should be cast members. The fact that people are looking to the Mom's Panel for things that should be addressed by CMs is, itself, a problem.

That is Disney's problem. They "sell" the Mom Panel but they don't keep them well informed. Disney needs to get off the pot and decide if they want an informed panel or if they want to get rid of the panel and just leave it to the phone CMs. They are not handling either group properly.

If people ask the Mom panel a question, they should give factual info and not opinions. For instance if someone asks about whether CRT or Akershus is better, give info on both-price, food type, location,etc. and let the consumer decide for themselves. I say this because unlike the DIS, the Mom panel officially represents Disney. On the DIS if the question is asked, we are not representing the parks officially and goodness knows there's room for debate here where there is not the same opportunity to represent both sides on the panel.

 

[bicker]

Sorry, but questions about how much things cost and when the park will be open are still really best handled by CMs. The Moms Panel, I feel, should be focused on providing advice, rather than information. Which attractions to go to first; which not to miss; which are probably going to appeal most to X year olds; etc. All of those things are, unequivocally, matters of personal opinion, and that's where non-CMs really can shine as resources for folks planning vacations.

 

[rie'smom]

Sorry, but questions about how much things cost and when the park will be open are still really best handled by CMs. The Moms Panel, I feel, should be focused on providing advice, rather than information. Which attractions to go to first; which not to miss; which are probably going to appeal most to X year olds; etc. All of those things are, unequivocally, matters of personal opinion, and that's where non-CMs really can shine as resources for folks planning vacations.

We can agree to disagree.

 

[Tiger926]

That is Disney's problem. They "sell" the Mom Panel but they don't keep them well informed. Disney needs to get off the pot and decide if they want an informed panel or if they want to get rid of the panel and just leave it to the phone CMs. They are not handling either group properly.

If people ask the Mom panel a question, they should give factual info and not opinions. For instance if someone asks about whether CRT or Akershus is better, give info on both-price, food type, location,etc. and let the consumer decide for themselves. I say this because unlike the DIS, the Mom panel officially represents Disney. On the DIS if the question is asked, we are not representing the parks officially and goodness knows there's room for debate here where there is not the same opportunity to represent both sides on the panel.

Good points.

Sorry, but questions about how much things cost and when the park will be open are still really best handled by CMs. The Moms Panel, I feel, should be focused on providing advice, rather than information. Which attractions to go to first; which not to miss; which are probably going to appeal most to X year olds; etc. All of those things are, unequivocally, matters of personal opinion, and that's where non-CMs really can shine as resources for folks planning vacations.

I will agree that when discussing price, it is best handled by CMs. I have done an immense amount of research regarding buffet surcharges and prices of all buffet meals. I answer pretty much all questions that I see about those topics here on the DIS, yet I've seen incorrect prices listed on the panel. In all fairness, Disney's own website is not up to date for 2011 dining prices either, but when you put both of those together, it just shows that Disney doesn't care enough about guests to provide accurate and timely info. They seem to get to it when they can...

I will agree that the panel should be about advice and opinions, and major questions about bookings, etc. should be handled by CMs. Their chat feature on the booking engine is a good place to start for answering those types of questions, as they are the same CMs who would answer the phones. For whatever reason though, Disney feels otherwise about the role of the panel, and not only that, but they don't support their panel in getting the right info. It doesn't make good sense to me at all...

Tiger

 

[bicker]

We can agree to disagree.

 

[ZannaLand]

Sorry, but questions about how much things cost and when the park will be open are still really best handled by CMs. The Moms Panel, I feel, should be focused on providing advice, rather than information. Which attractions to go to first; which not to miss; which are probably going to appeal most to X year olds; etc. All of those things are, unequivocally, matters of personal opinion, and that's where non-CMs really can shine as resources for folks planning vacations.

Thanks for encapsulating the exact purpose of the Moms Panel!

 

[beautygirlsmom]

I think Disney does an excellent job at keeping us informed and disseminating information to us. And while training is a whirlwind of activities, they always seem to make it a point to provide information on things that we need.

Here's the problem in judging the Moms Panel on wrong or right answers - and it's not Disney's fault, it's the human factor.

Did you know you can reuse your refillable mugs? After the vacation on which you purchased the mugs? Years after?

Well, the official word on this is of course no, you can't. And that SHOULD be the Moms answer. But I happen to know that one of the resorts tells their Cast Members to not EVER question a guest about a refillable mug, no matter how old it is. Let them keep using it. So if I answer no, you can never use your refillable mug after your vacation has finished, and that person who goes back to that hotel with a mug from 2003 without a problem, they are going to call me on the carpet.

And don't even get me started on the dining plan! There are SOOOO many CMs allowing things on the dining plan that they shouldn't actually do, to the point that I don't know if there is a clue among anyone what the official rules really are. There are CMs that will allow you to trade down from TS credits to CS credits. There are CMs that will allow you to trade CS credits for snack credits. There are CMs that will allow substitutions of things that they shouldn't do (I know of one CM that gave someone an extra order of fries instead of a drink). So if the rules are changing from CM to CM, how can anyone be expected to get every answer "right"?

I think the DISboards is and always will be a phenomenal resource for anyone planning a vacation to Disney; and Deb Wills is nearly the be all and end all of information - the woman walks on water where I'm concerned. But I think the Moms Panel holds it's own.

And we're darn nice people, too

 

[LilyWDW]

Sorry, but questions about how much things cost and when the park will be open are still really best handled by CMs. The Moms Panel, I feel, should be focused on providing advice, rather than information. Which attractions to go to first; which not to miss; which are probably going to appeal most to X year olds; etc. All of those things are, unequivocally, matters of personal opinion, and that's where non-CMs really can shine as resources for folks planning vacations.

I agree with you bicker. If Disney is not willing to put the time or money into the panel to make sure information that is given is correct, then they shouldn't be answering those questions. Take the GAC as an example. The card itself says it does not lessen wait time on rides. This is information that is pretty easy to find. As such, the panel members should not be saying it will or can shorten wait times as that is not what Disney says it will do.

The panel would be a great way for people to get the opinions of other Disney visitors whose family might be like theirs. This way, they are not giving incorrect factual information, but only opinions. Then the mistakes wouldn't be an issue.

 

[Tiger926]

I think Disney does an excellent job at keeping us informed and disseminating information to us. And while training is a whirlwind of activities, they always seem to make it a point to provide information on things that we need.

Here's the problem in judging the Moms Panel on wrong or right answers - and it's not Disney's fault, it's the human factor.

Did you know you can reuse your refillable mugs? After the vacation on which you purchased the mugs? Years after?

Well, the official word on this is of course no, you can't. And that SHOULD be the Moms answer. But I happen to know that one of the resorts tells their Cast Members to not EVER question a guest about a refillable mug, no matter how old it is. Let them keep using it. So if I answer no, you can never use your refillable mug after your vacation has finished, and that person who goes back to that hotel with a mug from 2003 without a problem, they are going to call me on the carpet.

And don't even get me started on the dining plan! There are SOOOO many CMs allowing things on the dining plan that they shouldn't actually do, to the point that I don't know if there is a clue among anyone what the official rules really are. There are CMs that will allow you to trade down from TS credits to CS credits. There are CMs that will allow you to trade CS credits for snack credits. There are CMs that will allow substitutions of things that they shouldn't do (I know of one CM that gave someone an extra order of fries instead of a drink). So if the rules are changing from CM to CM, how can anyone be expected to get every answer "right"?

I think the DISboards is and always will be a phenomenal resource for anyone planning a vacation to Disney; and Deb Wills is nearly the be all and end all of information - the woman walks on water where I'm concerned. But I think the Moms Panel holds it's own.

And we're darn nice people, too

But you can't compete with exceptions to the rule. You should state the official policy, and let it be. If someone calls you on the carpet for a CM who has broken the official policy, then that guest can take it up with that CM, and not you, since you don't actually work at that resort/restaurant.

Maybe it's because I work in a highschool, but we all know rules are made to be broken, and they are broken, but we always give the official policy, and when there is an exception, then that is how it is treated, as an exception. Now, if that resort/restaurant has made that the rule, then there is nothing that a group of travel panelists is going to change about that. That is something that needs to be handled by the executive office.

Like I said, I think you have a major cool job. Helping people plan Disney trips is way fun, as I've done it for years in an unofficial manner.

Best of luck in your passion for helping people make memories, Tiger

 

[bicker]

... it just shows that Disney doesn't care enough about guests to provide accurate and timely info.

I think that's an indefensible leap. What it shows is that Disney doesn't believe it is important to provide information in as timely a manner, or as accurate as you are expecting. I'm sure you know they have disclaimers everywhere covering the situation. They almost surely are relying on the fact that most guests understand that information about their offerings is provided to give the reader an overall impression of what's offered, not as contractual specifications for what is to be provided. They care enough about guests enough to not waste money on aspects of their marketing that guests won't value much, instead directing that money on other aspects of their marketing that guests do value a good deal.

Here's a brochure for a resort on St. John; it shows a picture of the beach. But when we get there, maybe the beach will have lost a few inches to erosion due to storms this coming winter, or maybe some of the extra services listed here in the back will no longer be offered. That's the way things are. If it says "subject to change" then it is - and interpreting information that is "subject to change" as if it cannot change is unreasonable.

 

[LilyWDW]

Did you know you can reuse your refillable mugs? After the vacation on which you purchased the mugs? Years after?

Well, the official word on this is of course no, you can't. And that SHOULD be the Moms answer. But I happen to know that one of the resorts tells their Cast Members to not EVER question a guest about a refillable mug, no matter how old it is. Let them keep using it. So if I answer no, you can never use your refillable mug after your vacation has finished, and that person who goes back to that hotel with a mug from 2003 without a problem, they are going to call me on the carpet.

And don't even get me started on the dining plan! There are SOOOO many CMs allowing things on the dining plan that they shouldn't actually do, to the point that I don't know if there is a clue among anyone what the official rules really are. There are CMs that will allow you to trade down from TS credits to CS credits. There are CMs that will allow you to trade CS credits for snack credits. There are CMs that will allow substitutions of things that they shouldn't do (I know of one CM that gave someone an extra order of fries instead of a drink). So if the rules are changing from CM to CM, how can anyone be expected to get every answer "right"?

And we're darn nice people, too

You should give them the official answer. It is better to give this answer and then the person get some "pixie dust" then to set up their expectations. You picked the example of CMs who allow things on the dining plan. These are individual CMs who have made the decision to do something beyond the scope of what the plan states. However, this should never be expected and by answering that CM's will do something sets the questioner to now have that expectation. Instead, answer the question based off of the official information Disney gives out. This way, no one is going to expect more then they should.

And yes, you are all very nice people who want to do nothing more then help others make their vacation a wonderful success. I don't say otherwise. I don't have a problem with the PEOPLE (even those who have given wrong answers). I do have a problem with the way the whole thing is set up.

 

[bicker]

Well, the official word on this is of course no, you can't. And that SHOULD be the Moms answer. But I happen to know that one of the resorts tells their Cast Members to not EVER question a guest about a refillable mug, no matter how old it is. Let them keep using it.

Not to get us off-topic, but it may be surprising to some folks in this thread that when I suggested, in another thread, just this past weekend, that CMs are trained to avoid confrontations with guests within reason, I got piled on. (To be fair, I'm not sure how many of those folks were kids versus adults. Very hard to tell.) I think that difference of perspective, perhaps switched like people switch channels on a television, underscore why evaluating the work of the Mom's Panel is so troublesome.