disney just called;error in their system

[PrincessGrandma]

Just started reading this thread so may have missed some info while skimming through. I'm curious.
Does overbooking occur more at POP than any other resort?
Do you have the option of refusing a move if they tell you they are overbook so that they'll just ask the next person in line? In other words, do they start trying to move people while there are still a few rooms left.
I wonder if this overbooking just has to do with the refurbs so that fewer rooms are available?
I was reading what a PP said about being more likely to encounter this issue is you arrive late at night. We will be arriving about 10:30 pm on Thurs before Thanksgiving. I hope that most people won't be checking in until the weekend. My g'daughter has her heart set on POP.

 

[srferson]

Yes, yes it would. I paid for my room, so should everyone else. Why couldn't I book Pop and hope to get upgraded to a deluxe and pay for Pop prices. I have nothing against Pop, as I would go there for certain trips so don't flame me for that. I just think people should get what they pay for and not expect more. And I am not saying the OP expected anything more. It's the responses that people have been giving saying that she should be upgraded.

Well, actually, you could. It's called gambling. Feel free to do so.

I hear what you're saying and respect your right to your own opinion (whether I agree with it or not) I just feel the need to point that out.

 

[PKWallaby]

They did ask me if I would move to All Star Movies with a prefer room. ( When I first got on this board, I asked where is the prefer rooms. I never said I deserve more) Prefer room does not mean anything to me. I never asked for a upgrade of any kind. this is what they offer to me next. I Picked Pop for my resort and I rather be there! I never asked be treated special for any reason. All I did explaining why we are going and what we are celebrating before cory left.
. I told the cm, all I want is to know where I was going, instead finding out when I arrive. Thats not much to ask from disney. Because "Disney" felt I should have to wait until I showed up, if i did not take this offer. As I said earlier, I was very nice to the cm, I did not blame her.

Now, When I making my reservations (way back when) and if pop did not come up, I would switch to the Moderates. I would never booked All Star Movies or any of them. Theirs nothing wrong with those resorts at all. It's not what I wanted. I made it very clear a rather be at Pop.

I don't feel everyone have to explain their life or their choices they make in life.
As a wrote earlier, I understand these things happen all the time. I feel disney should not have called me 5 days out before arrival. I find that very unfair. YOu don't, but I do. Why does that make me a bad person; what disney offer to me? I took it and I'm happy. bottom line, I'm the customer. Make me happy! Disney and the Cast memeber went up and beyond the call of duty! I'm very very grateful to the Cast Member!!

ang: my heart goes out to you after reading this Can you believe how one little thread has turned into such a debate??

You Do Not have to explain, especially since this choice was made FOR you, not by you. I am happy you are happy, as I am sure many others are. If I could you any advice, though, it would be to unsubscribe from this thread and focus on your upcoming fabulous vacation!!

Have a wonderful time

 

[sndral]

Tiggerplus5 - I travel from the west coast and always arrive after a long day of flying - most recently w/ among others an elderly mother, and no, I did not like it 2 yrs. ago when we arrived very late and were assigned to a room that mousekeeping hadn't touched and had to schlep back and get reassigned - I wasn't so much upset, just very concerned about my mother's health @ that point. My point was that this would upset you - and justifiably so, so why so little sympathy for those upset at the 5 days or less phone call? I haven't had to deal w/ a resort change phone call, but sympathize with those who have and are likewise upset.
Your remarks re another poster's child's reactions seemed unkind and critical to me, but perhaps that's because I had just returned from a coworker's funeral and was feeling sensitive. My ds is a recent college graduate working in his field, but I started flying w/ him when he was 2 mo.s old - it is a challenge.

 

[snarlingcoyote]

I know we can't discuss religion on the boards, but you know there's a parable in the Bible about the laborers in the vineyard that seems to parallel the whole who gets an upgrade/who doesn't. It's in Matthew 20 if you want to go read it on your own.

Mods, if this skirts religion too much, let me know and I'll delete it.

 

[kaytieeldr]

As a wrote earlier, I understand these things happen all the time. I feel disney should not have called me 5 days out before arrival.

I realize it doesn't matter to you now, but it's extremely likely that Walt Disney Travel Company was waiting to see how many room-only Guests cancelled their reservations - to determine the exact number of overbooked rooms.

Room-only Guests simply need to cancel at least six days before arrival to get their deposit refunded. Once Disney had this absolute count - no sense moving more Guests than necessary - then they started contacting Pop Guests.

Anyway, if it were me and I was going and had my hotel booked and did all my research and I got that call, I would cancel and have disney refund my full deposit. With months of planning, i would be devastated to know that I wasn't going to get the hotel I wanted.

Really? You'd do all that research and then just cancel the entire trip at the last minute because your hotel got changed?

 

[KSDisneyDad]

My children have always "helped" with the planning of the trip. Everyone has ideas they contribute. I make the final decisions (as all parents should) because I know what I can afford. Yes, I'm sure there are very mature 9 year olds. And some families have 9 yr olds that cry over a change in resort. This is NOT mature behavior (yes, even for adults on this thread ). If my children were told they could pick any resort they would pick the Grand Floridian or the Contemporary. Realistic for my budget. No.

I thought I might elaborate on the reference I made to the way you should present the changes to your child since I didn't see that quoted. A positive attitude goes a long way. You could say, "OMG disney just called and gave us a "preferred room" in a fun, new hotel. We are still going to disneyworld!!!! Don't worry. We are still going to see the princesses, etc. The only thing that changes is where we sleep. Yay!

And as we all know from Jeepchick's post- a positive attitude goes a long way. One door closes, another door opens. Sometimes change is good.

My children do not have an entitlement attitude and will give to others just because they want to. They also knew that every trip to wdw was a special trip. They knew that not all their friends were afforded the same luxury. They were always very grateful just to be at WDW, even at a young age. But I can also tell you that my children have known from an early age that tantrums do not get them anywhere. Rigid? Our family is actually pretty laid back and rolls with changes easily. In fact, DH and I were booked at POR for 25th anniversary trip but my niece asked to go with us. We downgraded to POP because she could not afford a mod. No problem. In the whole scheme of things, it's not always about "me". And I knew when I booked my room that it could be changed by disney. I read the disclaimer but I pushed the button anyways, as we all did.

And to the OP, I'm really excited for you getting to stay at SSR. I've toured it before with DVC and it's a beautiful resort. We can all request request an upgrade and maybe the disney magic will happen, but don't let it ruin your vacation if you don't get it. If I get "the call" I'm going to ask very nicely for POR. I might even tell the CM my 25th anniversary story. Maybe I'll get some disney magic

I'm so excited about going, nothing is going to change that. Even a hurricane forming. We've already discussed that scenario and we will, again, roll with the changes. Happy and safe travel everyone!

Great post!. Good points and a positive attitude.

 

[Jeepchick]

LOL yes of course I was joking about canceling a dining reservation! Well, more of a hyperbole than a joke. I would never, ever do something like that. I'm not going to punish the other members of someone's family for traveling with a jerk. But I'm just pointing out that it's something that could easily done. Has anyone seen the movie Waiting? Do you know how easily it is for cooks and waiters to mess with your food if you p*ss them off? Same principle. Like I said, I never would, but I know people who would easily be capable of something like that if they were pushed over the edge.

Please know that I really, truly am one of the nicest CMs you'll ever come across and I would bend over backwords to right a wrong for you if you're not mean to me. I've seen some people absolutely steamed, and usually rightfully so, but they talk to me like I'm a human being and keep themselves calm. I can't understand what the problem is if you're yelling at me.

And definitely understand that I've been in your shoes. Before I worked in resorts, my cousins came down for a visit and we went to check-in and CBR and they, very un-magically I might add, told us that they didn't have a room for us. We were pretty darn upset, and had they taken the time to explain that they'd secured the same type of room for us over at Coronado instead of trying to get rid of us like it was our fault, we wouldn't have been nearly upset. Even a few weeks ago when my husband and I stayed at POFQ for a night.. and shared the building with 500 13 and 14 year old brazilian children. Worst. Stay. Ever. They called our phone and knocked on our door and ran away until 2am. I was not happy. So like I said, I've been there.

But just to kick a dead horse one more time, please be nice to not only your CMs, but your fellow travelers. I believe I've seen it in someone's siggie on here.. be kind to everyone you meet for you don't know what they're going through. A girl I work with unexpectantly lost her father 2 weeks ago, and her first day back had to endure a lashing from an upset guest over a $10 ticket price mistake that someone else had made.


And be proud of yourselves - the vast majority of guests we come in contact with ARE nice and ARE courteous.. but really, it only take one rotten apple to ruin your whole day.

PS... umm I would love to make an exit like the jetblue guy.. but I'd have to plan it ahead of time to make sure someone caught it on camera. and to make sure there was beer within reach. Excellent.

PPS... And in a weird twist of fate, I had Pop booked for my parents the last week of September, called to add dining and it wasn't available at that resort, so I had to move them to a pref room at ASMu in order to add their dining. So, go figure lol.

 

[verticalchaos]

Slightly random, but since "the Jet Blue guy" keeps being brought up, I'm in NYC and I can tell you, things are not all what he made them out to be. More and more passengers are coming forward and stating that things did NOT happen exactly as he said and that he was copping attitude from the beginning of the boarding process - including telling someone they had to wait for wipes to clean up spilled coffee (already on the plane before boarding started, so not cleaned when it should have been) because he had to take care of himself first, at which point he pointed to a cut on his head. Did I mention this was in the BOARDING PROCESS??? Not the landing at JFK when that injury supposedly according to him happened. And more than one person has come forward and said that the flight attendant is the one who got nasty and started cursing first. Just saying...he may not be quite the "hero" so many people seem to want him to be.

As far as the post, I'm glad things worked out for the OP.

 

[AquaDuck1]

Everyone needs to relax. There is always a reason why something is not meant be----look on the bright side of things and not the negative. You will still have a wonderful time at Disney World. I understand that you are upset but you never know what good unexpected surprises may come your way.

 

[smidgy]

Wow. I think you assume a lot. Just because someone vents on these boards doesn't mean they would treat a CM poorly. I understand there are awful people to deal with, but I didn't read much on this thread that sounded like "awful" people. I doubt the people who posted on this thread will be the ones the CM's working next week have to worry about.

Personally, I would probably be disappointed, but satisfied if Disney made an effort to "take the sting out" as one poster mentioned. It can't be that hard . A move to a nicer resort is the optimum choice, but even a token effort would satisfy many people. I think most customers just want to feel like a company cares about them enough to make the effort.

Good luck to any CMs that will be dealing with this. I'm sure it is a terrible situation from your standpoint as well. I wish all of you the best, and sincerely appreciate the efforts you make for us!

great post! as most of us already posted... BE NICE! (and not to get a better upgrade, just becasue it is nice to be nice. but, in any customer service situation, where there is a problem, of course it works better to be nice,.. heck, in LIFE.. it is better to be nice!)

but I agree, that, even if there is a "disclaimer" in the reservation papers, people want to feel like disney CARES. like, they know you are inconvenienced and want to do SOMETHING to make it up to you.
to those who say we all sound like "entitlement" people, or whining brats, it's not that at all (and I don't have a stake in this either).
as I stated in an earlier post, most customers want to feel a sense of justice. no, of coursenot an superfulous upgrade to GF, with victoria and Alberts thrown in, and 10 day non-expiring tickets, etc. etc. etc. how silly.

just a little something to make up for the disapointment. I ahd suggested a fridge thrown in with the preferred rooms. or a water park ticket. or fast passes.
maybe mini golf.

my main concern about someone being switched to all stars (and we have stayed there many times and Do love them), is we will never again choose to stay there with major tour or teen groups, as they DID impede on our enjoyment of the otherwise very pretty resorts. Pop Centruy generally does not book these groups.... that would be my major concern.

 

[smidgy]

as to the Cm who posted that ADRS might "suddenly" disappear.... gee. that is scary.
as a waitress, we have all heard "horror" stories of servers doing nasty things to your food. I have had some VERY nasty customers,(treated me like a piece of dirt on their shoe) and would NEVER do anything like that!NEVER!!!
and I would hope any CM wouldn't do what that poster said. pretty scary admission (or "confession")
now, I could see the "nasty" customers not getting the nice upgrades, or extras, but taking away what they already have? I really hope that isn't actually happening.

 

[smidgy]

I know we can't discuss religion on the boards, but you know there's a parable in the Bible about the laborers in the vineyard that seems to parallel the whole who gets an upgrade/who doesn't. It's in Matthew 20 if you want to go read it on your own.

Mods, if this skirts religion too much, let me know and I'll delete it.

I was thinking of that too! one worker agrees to work for X many hours for X amount of pay. later, another gets a "better deal". the first worker is still getting what they agreed to and was happy with. but now they are unhappy.

the same thing happens all the time. on airplanes, almost NO ONE has paid the same amount for their seat. resorts, I may be staying for "buy 4 , get 3 free" and someone next to me didn't know about or get that deal. I may book on a 40% off code; my neighbor might be paying the AAA rate. or, the best yet... I am staying at a DVC , renting points from a friend, and the people next to me are paying cash through Disney.
we have gotten great deals. we have talked to others who got better deals than us. I say to them.. "GOOD for YOU!!"

 

[smidgy]

LOL yes of course I was joking about canceling a dining reservation! Well, more of a hyperbole than a joke. I would never, ever do something like that. I'm not going to punish the other members of someone's family for traveling with a jerk. But I'm just pointing out that it's something that could easily done. .
.

After you've been nasty to the wrong CM, they'll delight in "accidentally" cancelling your Ohana or Le Cellier reservation after you walk away. t)

didn't sound like a "joke" to me.

 

[smidgy]

. Has anyone seen the movie Waiting? Do you know how easily it is for cooks and waiters to mess with your food if you p*ss them off? Same principle. Like I said, I never would, but I know people who would easily be capable of something like that if they were pushed over the edge.
.

MANy times. as a server, this movie is a BANE to my existance.

not only would I NEVER do ANYTHING NEAR that (no matter how nasty customers were to me), I would never use that as an "empty threat" on a message board to try to convince people to "be nice" to waitresses. (and, before "tipping" became a verbotten subject on this board, I stated the same sentiment)
OF COURSE you should be nice to CMs. and waitresses (and whatever other customer service personnel you encounter) even if you are totally unhappy, because, 9 times out of 10, it is NOT THEIR fault.
but I would never try to "freak customers out" by implying that either: A: their hard-to-get- reservations might be "cancelled" or B: their food might be "spit on or otherwise defiled"(as in the case of the movie "Waiting".)

now you have a whole bunch of people, viewing this board, worried about complaining about anything, for fear their hard-to-get Adrs might be cancelled.

I have tended bar and waitressed at times of my life when I was going through very hard times. and, for all I know, my customers, who were unhappy, were also going through hard times... that's the "nature" of customer service. you smile (no matter what is going on in your personal life), you do what you can to make the customer happy, you smile, you take their abuse, again, YOU SMILE, (no matter WHAT is going on in your life), and you do your best to make them happy. You will NOT make everyone happy..... that is a GIVEN... but still.. you SMILE.


not everyone is cut out to work in customer service ,or deal with the public. the public is a very fickle animal. It takes a very certain "personality" to deal with the public, esp. when they are unhappy.

after all, ANYONE can be nice to someone who is being nice to you. there is no great skill or talent there. It takes a special talent, if you will, to be nice to those who aren't. just food for thought.(as a waitress, pun intended)

 

[emmysmommy]

I have tended bar and waitressed at times of my life when I was going through very hard times. and, for all I know, my customers, who were unhappy, were also going through hard times... that's the "nature" of customer service. you smile (no matter what is going on in your personal life), you do what you can to make the customer happy, you smile, you take their abuse, again, YOU SMILE, (no matter WHAT is going on in your life), and you do your best to make them happy. You will NOT make everyone happy..... that is a GIVEN... but still.. you SMILE.

Very good perspective!!

It reminds me of tonight when I had to go back to a retail store to have the security sensor removed from a dress - the 3rd time this has happened at that store! (Shame on me for not checking before leaving the store!) It was a pain to go back and get attitude from the gal who removed it for me and made it seem like I inconvenienced her! I asked for a Manager and told him nicely that it was annoying to have to come back for them to finish their job. He apologized and told me to hang on that he would put a smile on my face if I just waited a few minutes. He came back with a $50 gift card to their store with no restrictions. I told him that that was way more than I expected from him and he just said that next time I come to their store he wanted it to be because I wanted to not because I had to. He got it!

 

[verticalchaos]

I agree that cancelling a reservation is extreme - and I would imagine could potentially get someone fired if it was traced back to them.

However, there are things that can be done that aren't as extreme. Suggestions for location of seating, etc.

I used to work in the reservations office for a large convention hotel in the south but not at Disney. For a while we hosted a teen beauty pageant. During my first week out of training and on the phones, I (as all the newbies) was monitored more frequently than we would be as we got more experienced (that disclaimer that the call may be monitored or recorded for training purposes? that's what that's about!). I was clipping along nicely when I got a call to book a room for a contestant in the pageant and her mom (the state shall go unnamed - but they were traveling to come to the pageant). Well, this mom had an inordinate amount of requests/requirements (and believe me, at this hotel we were used to high maintenance guests), and punctuated each one with "She's the QUEEEEEEEEEEEN!" About halfway through the call, my supervisor signaled that she was listening and I was doing fine - at this point she was trying not to laugh with every successive "QUEEEEEEEEEEEEN!" As I was going over the reservation, I very politely informed her that her requests were just that, requests, and that we would do our best to accommodate them, but I could not 100% guarantee them. Which was met with - you guessed it - "BUT SHE'S THE QUEEEEEEEEEEEEEN!" I told her I understood, and I had put all of her requests and the reasons for them on the reservation (which I HAD). Finally I convinced her they were on there (this took a while, and I had to listen to much whining and gnashing of teeth and screeching about how it would RUIN her daughter's chances if she didn't have all of these requests met in decreasingly polite terms from a mom who would give those on Toddlers and Tiaras a run for their money), finished up the reservation, and ended the call. There wasn't a queue of calls waiting, so my supervisor signalled me to come over to her. She was looking through rooms that met "The QUEEEEEEEEEN's" requirements - not in the garden section, non-smoking, a lower - but NOT first - floor, etc. etc. and found the perfect room to block them into. A nice, non-smoking, second floor room in the older section of the building that met all of their requirements - the room just happened to be overlooking the employee drop-off area where busses would be running 24-7. I forget what notation my supervisor put on there, but she put some kind of wording to ensure that the room wouldn't be changed before they got there unless it was essentially to another room on that same floor and side of the building. I didn't ask my supervisor to do it - she was so put out by this woman's entitled attitude she made the decision to do it.

Imagine the look on my face the next day when one of my first calls was to book a room for a contestant and her mom in the same pageant - from the same state! My supervisor saw my face and began monitoring to see what was going on - and SHE was really confused at first too. She sent someone to the group manager to find out how that could be and we learned that there was a junior division and a senior division. I'm not sure which queen was which, but the second mom was so polite and low maintenance - she had some requests but understood that they were only requests and was fine with our disclaimer that we'd do all we could but couldn't guarantee them - they got upgraded to a waterfall-view room at no extra charge.

So yes - it definitely pays to be nice, even when booking the reservation. You never know what kind of experience the agent with whom you are speaking has had before you (not in terms of length of employment but in terms of previous calls), and simply being nice could result in some extra pixie dust right from the beginning.

 

[NMAmy]

We understand that Disney is expensive, but if it's breaking your budget, then you don't need to come at all. Or, stay offsite and visit the parks for less days.

I can see why you've changed your user name if you truly are a CM. Changing reservations? Suggesting that guests stay offsite? I'm sure that's not the image your company wants you to portray. I realize you said you were joking but your post is out there for everyone to see. The damage has been done. And why would anyone want to purposely make an already angry customer even angrier? No wonder CM's are having so many issues with guests.

after all, ANYONE can be nice to someone who is being nice to you. there is no great skill or talent there. It takes a special talent, if you will, to be nice to those who aren't. just food for thought.(as a waitress, pun intended)

Exactly. I've worked in customer service positions for years. I worked as a service advisor in a car dealership--and let's face it--NO ONE is happy when their car breaks down. My job was to make customers happy and, yes, it was a challenge when they were irritated to begin with. But if I had purposely tried to make things worse, I'd have been out on my ear and rightfully so.

Moral of the story? You get more flies with honey that you do with vinegar.

Have a magical day

Jeepchick--I would suggest you reread your comment above and take it to heart yourself. I found that my attitude could do a lot to change an angry customer's attitude even if I couldn't give them everything they wanted. About 95% of the people I dealt with just wanted someone to listen to them, understand their problem, and sympathize.

 

[KSDisneyDad]

Ok my friends.. I've tired to hold my tongue as long as I can, but I need to speak my peace. I am a frequent poster here on the disboards, but I decided to create a new name for this post (I know, I know.. I hate when people do that) because I am a CM at one of these resorts that has been mentioned. I've worked all over at Disney, including in Guest Relations and Concerige and Front Desk locations. Quite frankly, I've seen my share of angry Guests and you know what? The nasty ones who yell the loudest don't get much of anything. I've seen CMs, including managers, go out of their way to see to it that these Guests don't get ANY compensation that they feel they may be entitled to, whether they are in disney's eyes or not. We can leave comments up and down all of your reservations (dining, resort, etc) that say how nasty you are and not to offer compensation. I've also seen enraged guests who wouldn't take no as an answer get hauled out of the park by the Orange County Sheriffs (not just security) and not only had their annual passes revoked, but been TRESSPASSED, baned from disney property for LIFE as their childen bauled their eyes out, hearing that they'd never get to see Mickey again.

Now, that is an extreme case.. but every single day, I get yelled at by people over things that I have absolutely nothing to do with. You angry that you can't get a reservation at chef mickey's for today? Oh, well then maybe you should have booked 6 months ago when everyone else did. Personally I would never say that out loud, but I've heard the person next to me say it. Reading through most of these posts, I hope to God that I don't get most of you at my station. Next week is going to be hard enough with the sheer number of people - if you CHOSE to book during the free dining promotion, so you knew it was going to be busy. Don't tell me about all the money you're spending, because guess what? So is everyone else! We understand that Disney is expensive, but if it's breaking your budget, then you don't need to come at all. Or, stay offsite and visit the parks for less days.

Please believe me when I say I understand. I was a guest who visited every other year for over 20 years before I moved to FL. Most CMs are. We love Disney and want to help create the magic for you. We can't do that, however, if you don't let us. A large number of us also post on these boards regularly. I hope you all know that this thread is being sent around to different CMs and now we are FOR SURE dreading going to work next week. You may be visiting only for a short time, but this is our everyday life. Some CMs may be so overcome by all the anger that they'll just call-in sick next week so they won't have to deal with it. And you know what that does? It just increased your wait time to check-in, or to get your tickets. I'm sorry if any of you felt that you have been wronged, but I do personally know that this issue next week WAS a computer error. Disney does overbook our resorts by a FEW rooms, never by hundreds.

So please, be kind to your CMs next week. We're trying to help you and we do want to make you happy. By all means, throw your tantrum at Pop. After you've been nasty to the wrong CM, they'll delight in "accidentally" cancelling your Ohana or Le Cellier reservation after you walk away. Or even better, after you get dragged away and kicked out of the resort. I would never do that, but I've seen it happen. You're lucky if you get the CM who, gives an eyeroll behind your back and mutters about you paying less than $100 for a room and nothing for dining. If you're upset with a situation, please explain it to us calmly and rationally. We want to correct it for you - we want to make you happy. But please understand that in some cases, there really is nothing we can do. I'm sorry that a Guest who stayed here last week tried to smoke in her room and set off the sprinklers, ruining her room (not to mention her belongings) and the room next to and below hers. (True story - that why we were oversold one night.)

Moral of the story? You get more flies with honey that you do with vinegar.

Have a magical day

LOL yes of course I was joking about canceling a dining reservation! Well, more of a hyperbole than a joke. I would never, ever do something like that. I'm not going to punish the other members of someone's family for traveling with a jerk. But I'm just pointing out that it's something that could easily done. Has anyone seen the movie Waiting? Do you know how easily it is for cooks and waiters to mess with your food if you p*ss them off? Same principle. Like I said, I never would, but I know people who would easily be capable of something like that if they were pushed over the edge.

Please know that I really, truly am one of the nicest CMs you'll ever come across and I would bend over backwords to right a wrong for you if you're not mean to me. I've seen some people absolutely steamed, and usually rightfully so, but they talk to me like I'm a human being and keep themselves calm. I can't understand what the problem is if you're yelling at me.

And definitely understand that I've been in your shoes. Before I worked in resorts, my cousins came down for a visit and we went to check-in and CBR and they, very un-magically I might add, told us that they didn't have a room for us. We were pretty darn upset, and had they taken the time to explain that they'd secured the same type of room for us over at Coronado instead of trying to get rid of us like it was our fault, we wouldn't have been nearly upset. Even a few weeks ago when my husband and I stayed at POFQ for a night.. and shared the building with 500 13 and 14 year old brazilian children. Worst. Stay. Ever. They called our phone and knocked on our door and ran away until 2am. I was not happy. So like I said, I've been there.

But just to kick a dead horse one more time, please be nice to not only your CMs, but your fellow travelers. I believe I've seen it in someone's siggie on here.. be kind to everyone you meet for you don't know what they're going through. A girl I work with unexpectantly lost her father 2 weeks ago, and her first day back had to endure a lashing from an upset guest over a $10 ticket price mistake that someone else had made.


And be proud of yourselves - the vast majority of guests we come in contact with ARE nice and ARE courteous.. but really, it only take one rotten apple to ruin your whole day.

PS... umm I would love to make an exit like the jetblue guy.. but I'd have to plan it ahead of time to make sure someone caught it on camera. and to make sure there was beer within reach. Excellent.

PPS... And in a weird twist of fate, I had Pop booked for my parents the last week of September, called to add dining and it wasn't available at that resort, so I had to move them to a pref room at ASMu in order to add their dining. So, go figure lol.

I felt like I needed to post both of Jeepchick's posts in full as they have been quoted out of context by others to help them make their own points. During this same time, they tried, judged and crucified Jeepchick as if she was cancelling ADRs herself when she said she wasn't from the start.

In my opinion, Jeepchick's posts were to remind us that this is all out of our control. Even the CM you might get is out of your control and not all CM's are cut from the same cloth. As much as we'd like to believe that all Disney CM's (or anyone in the service industry for that matter) is above reproach, many are and if you make them upset they might (and probably have) do things to make your trip a little less than magical. I don't think it's right. I don't believe that Jeepchick thinks it's right, but it does happen like it or not.

I'm sure the CM's want to make everything perfect for the guests. They'd love to keep your Pop reservation, but they can't. They'd love to upgrade you to the Cinderella Castle Suite, but they can't. My understanding from the posts was that she wanted to simply point out that if your unkind to the "wrong" CM, that something could happen.

And yes, I believe her comment was a joke (i.e. sarcasm) when she stated:

We're trying to help you and we do want to make you happy. By all means, throw your tantrum at Pop. After you've been nasty to the wrong CM, they'll delight in "accidentally" cancelling your Ohana or Le Cellier reservation after you walk away.

Again, this is pointing out what can happen, not what she believes is right.

Sorry for the diatribe, but I felt emphathy for Jeepchick as she was just the messenger. Please don't shoot the messenger if you don't like the message by quoting out of context and attacking her personally.

Now back to whatever topic we're on now in this thread....

 

[vicki_c]

Well said KSDisneyDad - people have taken JeepChick's attempt to remind people to be civil WAY out of context.