Disney is the HOTTEST ticket in town!!!!!

[RescueRanger]

Folks, the system crashed yesterday because of free dining resort reservations opening for the rest of the year. I am sure it didn't help that SDMT FP's also became available, but the main stress on the system was on the hotel side and not the ride.

 

[mom2rtk]

If more FP+ are being held back, when are they being released? Random days, so people who frequent certain websites get them? Morning of, so only early-arrivers who know to check get them? In the afternoon, so "super-users" get two and others get none? (Wasn't that one of the "problems" with legacy FP?) How are average guests supposed to know any of this, if customer service is merely telling people they are "sold" out?

Now imagine this. You tried all day yesterday to book FPs for the Mine Train. You camped by your computer all day hitting refresh. By the time it finally came back up, they were gone for the day you will be in the MK. So you get up early that day on vacation, not happy knowing whether you'll be able to get one. But the system freezes up again from all those shut out trying to score one of the elusive golden tickets. So you spend your entire day in the MK checking your phone, with people all around you commenting that one just came up and they scored it as a 4th FP, even though they have one scheduled for every day of their vacation already.

How magical is that going to feel?

 

[clsteve]

I know people are acting like they hit the Powerball today because of the systems crashing. But you know what I see???? DEMAND----nothing more. When the system crashed and people didn't get what they want----they'll want it more.......they knew other people were smarter than them and beat them to the punch so demand will become even stronger. Just like with the Elsa dress and Frozen stuff. Disney has nothing to be embarrassed about.....they are overwhelmed by the consumer interest, response and demand for their products!!!!! It's a huge success for Disney and I think it's good the system crashed today so Disney can address all of the demand.

They crashed the system so they can build more rides......???

Makes perfect sense

 

[morethananyonex]

OP, how is this ride an instant classic and all that if according to you it is ruined by the witch? Just curious how a ruined ride could be a classic. You sound like a hater...

 

[MrInfinity]

Now imagine this. You tried all day yesterday to book FPs for the Mine Train. You camped by your computer all day hitting refresh. By the time it finally came back up, they were gone for the day you will be in the MK. So you get up early that day on vacation, not happy knowing whether you'll be able to get one. But the system freezes up again from all those shut out trying to score one of the elusive golden tickets. So you spend your entire day in the MK checking your phone, with people all around you commenting that one just came up and they scored it as a 4th FP, even though they have one scheduled for every day of their vacation already.

How magical is that going to feel?

I didn't get a FP to SDMT.. I tried eagerly for 2 mo w everyone else, and I've been genuinely excited to try it out -- way more so than most. I have 3 kids in the target age range and my youngest just makes 38".

But I'm going to Disney World! It will be amazing! I will check SDMT often. If I get on it will be awesome. If I don't it will still be awesome. If other ppl get on I won't begrudge them. I would happily talk to ppl who got to ride it and have them tell me how awesome it was -- whether or not we get to.

Maybe you equate having to do the mine train to having a good time at Disney World, or perhaps a sense of entitlement in that if the mine train is available, you deserve to ride it. That's probly why some ppl come off as jaded. Expectation that Disney built this ride for them peronally and either they may not get to ride it or it doesn't meet their desire for what such a ride should be.

 

[ilovemk76]

Now imagine this. You tried all day yesterday to book FPs for the Mine Train. You camped by your computer all day hitting refresh. By the time it finally came back up, they were gone for the day you will be in the MK. So you get up early that day on vacation, not happy knowing whether you'll be able to get one. But the system freezes up again from all those shut out trying to score one of the elusive golden tickets. So you spend your entire day in the MK checking your phone, with people all around you commenting that one just came up and they scored it as a 4th FP, even though they have one scheduled for every day of their vacation already.

How magical is that going to feel?

Maybe spending all of your time listening to others conversations is not the best way to spend your day.

 

[mesaboy2]

I think the agenda-less OP is enjoying the thread she hoped for.

 

[luvthemouse71]

@luvthemouse71 Great to hear you had a wonderful vacation. How were the crowds at the three non-MK parks?

Crowded in those too. Not as bad as some times of year but lots more people than I'm used to. Even with that, we had a great time. This is the second time using FP+ and MBs and both times were glitch free. We changed FPs several times with no issue. The few holdups I saw were guest related- mainly people who came back at the wrong time.

We never do split stay or anything like that- our plans are usually straightforward. Maybe that has something to do with it.

 

[revdon64]

I know people are acting like they hit the Powerball today because of the systems crashing. But you know what I see???? DEMAND----nothing more. When the system crashed and people didn't get what they want----they'll want it more.......they knew other people were smarter than them and beat them to the punch so demand will become even stronger. Just like with the Elsa dress and Frozen stuff. Disney has nothing to be embarrassed about.....they are overwhelmed by the consumer interest, response and demand for their products!!!!! It's a huge success for Disney and I think it's good the system crashed today so Disney can address all of the demand.

Serious question - between this thread and the one about getting rid of the Snow White witch, are you just posting to get a reaction? Because that's kind of the definition of trolling and I don't think that's really welcome around here.

 

[jade1]

Having 7DMT reserved ahead of time is soo much better feeling than just hoping it works out when you get there IMO. Just awesome. And this is for my coworker .

 

[Angel Ariel]

And- they said nobody was excited about this "kiddie" coaster and that nobody would use FastPass+ because it was stupid and too complicated and the average person couldn't use it. Uh huh....they said that and plenty more. ::

Please show me the posts where the people you are referring to said that *no one* at all was excited about SDMT, and that *no one* would ever use fp+.

Pretty sure many of those you are referring to have said all along that demand (and thus lines) for SDMT were going to be long, and that the FP "genie was out of the bottle" (i.e. many people would be using fp+) and that Disney had a vested interest in getting more people to use the system with how much money they poured into it.

But, i know, hyperbole is so much more fun.

 

[Victoria3]

I'm THRILLED that the ride is finally open, and THRILLED that people are excited about it. I too am excited to go for a ride. I also HOPE that Disney sees this excitement and buzz it's created with nothing more than a kiddie coaster and builds upon that momentum by continuing to add more and more attractions to the park.

This! People are begging for new attractions. I believe that's the big reason for the crash.

 

[mesaboy2]

Having 7DMT reserved ahead of time is soo much better feeling than just hoping it works out when you get there IMO. Just awesome. And this is for my coworker .

It always worked out before, just took getting to the park no later than 10:00a or so. Was doing that really all that hard?

 

[Laketravis]

I was on hold yesterday morning for over an hour and a half, not because of any FP reservations but because I was booking the Disney Visa free dining offer that was released at 7am.

Others continued to experience the same extended wait times well into the evening. Many had to call back multiple times because their transactions were interrupted mid-stream by technical difficulties.

The system was buckling under the load and processing activity of thousands of calls for free-dining, resort, and ticket package bookings. The unavailability of FP reservations was symptomatic of that, not the other way around.

To suggest that the network crashed because of on-line attempts to make FP reservations for one particular attraction demonstrates a lack of knowledge of systems and networks.

 

[MrInfinity]

I was on hold yesterday morning for over an hour and a half, not because of any FP reservations but because I was booking the Disney Visa free dining offer that was released at 7am.

The system was buckling under the load and processing activity of thousands of calls for free-dining, resort, and ticket package bookings. The unavailability of FP reservations was symptomatic of that, not the other way around.

I've called at the break of free dining twice and it was never a problem. Have also called at the break of highly demanded restaurants opening... Never waits over 20 min or so. People calling in to book reservations for free dining? We're talking about queues of 100's or 1000's... but ppl trying to book Fast Passes for SDMT? We're talking orders of magnitude bigger! 100,000's to 1,000,000's of hits!! This was absolutely the cause of the crash.

To suggest that the network crashed because of on-line attempts to make FP reservations for one particular attraction demonstrates a lack of knowledge of systems and networks.

I build databases and host websites for a living. My knowledge of systems and networks is extensive. This was absolutely caused by the FP+ load. Free dining callers were delayed significantly, and may have contributed to the problem by their additional calls certainly not helping the situation.

You get that many hits the system goes down. We SAW it. People would see one thing on MDE, another on the App, and get other info when calling in. This is a direct result of their front-end web systems not being able to update and be updated from their databases, as well as their front-end app systems having trouble updating and being updated. All because of the excessive # of transactions.

Think about it... I'm just one person... and I've clicked easily 500 times over the last month checking FP's for SDMT. Multiply that by the ppl who have trips booked for the next 60 days... INSANE numbers of hits. Then the system crashes and the hits go UP not down cuz ppl stop getting their tasks completed, so they keep trying. Then the system became completely unuseable.

Buuut... you probly know better. Cool. Why not take what Disney PR said, that it was "the weather" that caused the outage.

 

[MichiganDVC]

I love how being a "troll" on the Disney theme parks forum means you have to post positive things about Disney.

 

[Disneychick75]

OP, Disney's website crashes because it's Tuesday or it's 1am whether there is demand or not.

 

[Laketravis]

I've called at the break of free dining twice and it was never a problem. Have also called at the break of highly demanded restaurants opening... Never waits over 20 min or so. People calling in to book reservations for free dining? We're talking about queues of 100's or 1000's... but ppl trying to book Fast Passes for SDMT? We're talking orders of magnitude bigger! 100,000's to 1,000,000's of hits!! This was absolutely the cause of the crash.

Millions of hits for a kiddie coaster? Did you call yesterday? Waits in the 90 minute range are well documented even on the DIS, and maybe you missed the part of my post were I personally waited over an hour and a half.

You design systems. Cool. Then you probably understand the concept behind sacrificial capacity.

If any network system is approaching capacity, and the demand is being caused by both revenue-generating activity and non-revenue generating activity, which activity do you give priority when you build one of your systems?

 

[MrInfinity]

Millions of hits for a kiddie coaster? Did you call yesterday? Waits in the 90 minute range are well documented even on the DIS, and maybe you missed the part of my post were I personally waited over an hour and a half.

You mean for the first major ride to hit the worlds premier theme park in 30 years that people have been waiting with baited breath anticipating for months and which has been the cause of countless threads and driven sites the world over to discuss nonstop? That the "kiddie coaster" you're talking about?

Yes. That one.

Ppl have been pining for this to break for FP for months!

If any network system is approaching capacity, and the demand is being caused by both revenue-generating activity and non-revenue generating activity, which activity do you give priority when you build one of your systems?

There was no capacity to sacrifice. When the site can't handle the FP requests, ppl start calling in cuz everyone knows it's urgent to get one. Those ppl calling in make the phone queues what you saw. Everyone hits "0" for operator. So everyone waits for an operator. There was no option to "Press X if you're calling to complain about FP or 0 if you'd like to book a room" cuz ppl will get on 2 lines and do both. FP for this ride was that urgent.

 

[MrInfinity]

Did you call yesterday?

Sadly, my trip is before May 28. Disappointing as I seem to be the one person on the Dis that would have loved to ride this w my family. We're still going to try of course!