Disney is different now

[2Tiggies]

Let me see if I have this right, the CMs (who have to deal with this every day of their lives) need to get over it, but folks on the Dis (who will only spend a few weeks in WDW this year, if any) don't?

Well considering the CM's are getting paid for being there and I am paying Disney to be there, yes. No I don't think the CM's need to 'get over it' but they need to address their grievances with their employer just as the rest of us do.

 

[BuckeyeBama]

Yes...everyone else is the problem. You are just helplessly reacting (hundreds and hundreds and hundreds of times).

Is that really what you got out of my post in which I agreed with you and then said that my behavior was a result of my own stupidity?

You see me blaming someone else in that post? Really?

 

[BuckeyeBama]

Well considering the CM's are getting paid for being there and I am paying Disney to be there, yes. No I don't think the CM's need to 'get over it' but they need to address their grievances with their employer just as the rest of us do.

Imagine what they are hearing. No one deserves to be treated in that manner. Period.

Get over it? Remember that the next time that someone yells at you over something that is not your fault just because they can.

 

[Postal68]

ellie..that really, REALLY sucks.

Sorry you had that experience. What the heck is going on at WDW?

They have finally made that step over the line where the $$$$$ is more important than customer service or the guest experience.

I don't see any reason to go back there anytime soon until they add some new E-Ticket attractions and get back to offering better incentives and better customer service.

 

[Ted C]

I think its a lot worse than any of us might think right now. I'm hearing they're getting just as much grief from the older clientele over the technology challenges.

There's no getting over it, not if you go to work wanting to make a difference, which is the magic we all speak of. This isn't the corporation we're talking about, its people like us that love it that are on the other side of the fence.

 

[2Tiggies]

Imagine what they are hearing. No one deserves to be treated in that manner. Period.

I agree with you 100%. At no point have I stated otherwise and if I have, then please point me there because I then need to correct myself and edit my post appropriately.

Get over it? Remember that the next time that someone yells at you over something that is not your fault just because they can.

I deal with this at work. Many of us do. It sometimes comes with the job. No, it's not great and if it escalates, we have a reporting line in place which gives me back up as that would fall under the 'abuse of staff' category and is not tolerated. I have never said they have to just get over it. I simply pointed out in responding to your post which I quoted previously, that you can't compare DISers being allowed to moan and CM's being unhappy and measure them on the same scale. One group is the customer base paying for a service and the other is a staff base being paid to offer or deliver that service.

I'm not arguing with your defense of the CM's in principal; but we need to put things in context.

 

[bcrook]

I think its a lot worse than any of us might think right now. I'm hearing they're getting just as much grief from the older clientele over the technology challenges.

There's no getting over it, not if you go to work wanting to make a difference, which is the magic we all speak of. This isn't the corporation we're talking about, its people like us that love it that are on the other side of the fence.

I would think that would be a HUGE problem.

 

[BuckeyeBama]

I'm not arguing with your defense of the CM's in principal; but we need to put things in context.

Fair enough, but I would quit if I faced the abuse that some of these people have to be facing.

And blaming Disney for that abuse is crazy (I know that you have not done so). The person yelling at the CM is at fault for their behavior.

 

[Ted C]

Yep, apparently it is, certainly not as easy as grabbing your KTTW card or a FP-... You can't get it too technical if you still want people to feel the magic

 

[Shaden]

But I really don't feel bad for Dis posters who knew that this change was happening, went anyway, and were less than thrilled with their experience.

I took my chances when I went in January. I knew of the changes. Had that trip gone as I expected, it would probably have been our last trip. But I would not have blamed Disney for my bad experience. I would simply have accepted that WDW was moving in a different direction and made a choice.

I would also have posted my displeasure on this board. But, since my trip was 6 weeks ago, I hope that I would be over it by now and happily planning my next vacation - wherever that might be.

But how are you really going to know if the system works for you if you don't try it for yourself?

Seriously, that has been the mantra here for how long now?

There are a couple things, people like me ... who booked 11 months out, and didn't know what the system would be, because Disney wasn't, and still isn't for that matter, telling anyone. I also booked a non-refundable, no way out rental. People from the UK were able to book for 2014 in May 2013. What about them ? People who book LONG in advance, because they have to, for work or because the trip is such a large undertaking.

Also, many people who just bought in to Disney's marketing and spin, and then, found that it was far less than what they were sold.

People who booked and were planning to go, and then a week or 2 or 3, or a month or two before they were set to arrive ... Oh look, TIERS !!! Or oh look, no more legacy FP !!! Etc etc. People who have locked in Vacation time, booked their flights, which unless you are going to pay double or triple, are non-refundable. Many people are going for these reasons, and hoping its like Disney spins it, or that they will make the best out of it, and finding it isn't or they can't....

The rug has been pulled out from under Disney guests so many times with this rollout its one of the worst examples of customer service I have ever seen, especially on such a large scale.

 

[*disgal*]

I think the parks have changed due to guest mentality changing.

Once upon a time, some magic happened, you came home and told your 10 friends about it and they nodded and smiled and said that is so neat!

Now you come home, post on a forum and 10,000 people say "I deserve that too -- how do I MAKE that happen?" and then it doesn't happen and then they get angry .

I don't know....I could be wrong, but I think most people are like me. I think I'm just the average Joe, or Josephina. I don't go expecting some "magic" other than the general overall feeling of the place it gives me (like when I first walk down Main St USA. Ah! I love that feeling!! ). Some very magical things have happened to me down there. I still can't believe some of them. But I have never been disappointed if "it" didn't happen.

I just want employees to be nice to me, APOLOGIZE(this really goes a long way for me. But it's strange, companies/people don't like the "I'm sorry" phrase anymore, I think. It's kind of sad) if something goes wrong and do your best to fix it. I don't need a free meal, a discounted stay for next time. Just say sincerely, I'm sorry and try to fix it. How about being patient with ME when maybe you think my question is dumb or obvious.

"Just give it a try."

If it turns out badly...

"Well that was silly why did you go?"

Now THAT was funny!

I think it's also more than appropriate to voice concerns and direct experiences publicly.

Sure is.

This is the issue of the year, if not the past five years, at Disney World. The reason it's dominating conversation is that it's having a dramatic impact on park visits, positively or negatively.

If Disney announced a massive Star Wars Land that would completely overhaul DHS, that would be the issue of the time. We'd all be discussing that in a similar vein and have different opinions about it.

I just don't get what is wrong with having a discussion about the concerns that we have with FP+. As long as it's civil, it's really important to how we all tour WDW on our vacations.

There's nothing wrong with it. Some people just don't like it. Whatev.

I don't, as long as they are discussing ways to improve the system (without going back to FP-, because that isn't going to happen). I like those threads. I learn from those threads. But they don't stay on topic very long.

hahaha, what? Sorry, that's above my pay grade. Not my problem to work out Disney's problems. Unless they want to start paying me for my opinion/expertise. I'd be all for that!

Here's a thought.....why doesn't everyone on this board who wants to say something positive about Disney, go ahead and do so. And anyone who wants to post something negative, well, you just go ahead too. Ya know....like in a free country and everything.

 

[Rip]

The last two posts - this. So much this.

 

[surferdave]

Huh? Someone was talking about FP+ and didn't invite me? Thanks, surferdave....thanks a lot!

Dude, you drank all the beer and trashed the place last time.

 

[mom2rtk]

Dude, you drank all the beer and trashed the place last time.

Now THIS is why I read these threads.

 

[Mad Hattered]

Dude, you drank all the beer and trashed the place last time.

Woody and Jessie were a bad influence that night. I've quit hanging out with them since.

 

[mom2rtk]

 

[TLSnell1981]

Woody and Jessie were a bad influence that night. I've quit hanging out with them since.

Lightweights!

 

[Davey Jones II]

Her experience is most likely an anomaly and not the norm...

What is the alternative?
Should Disney stay stagnate as others progress? If they did then people would complain that they are not investing in the infrastructure. Now that they do, they complain again...moving Disney forward and taking advantage of people use of cell phones and apps is a move in the right direction.

We want them to invest in park infrastructure, not IT. That means making more consistent and greater investments in the rides and attractions. That is the area where there is the most stagnation. The Disney Parks division is in the theme park business, not the software business. They should be using tech to create great, cutting edge new rides (and plussing of existing ones) like Universal does. Universal has their priorities straight, and that is why Disney's rival is steadily gaining ground on the industry leader.

Cell phones and apps? Those are things people play with to pass the time in the standby line. They are a side issue at best.

Folks, these are theme parks. The magic is not in your little tech toy, it's all around you -- or at least, it's supposed to be. People can't leave their phones behind when on vacation? Fine, but if Disney starts making the parks all about smart phones, we might as well just stay at home...

 

[Shaden]

Dude, you drank all the beer and trashed the place last time.

Now THIS is why I read these threads.

Woody and Jessie were a bad influence that night. I've quit hanging out with them since.

HAHHAHAHAHHAHA .... holy crap ... its you or the vodka ... one of the two is killing me !!!!

 

[Davey Jones II]

I'm responding to your statement that it's the "truth" that people should sacrifice their vacations in favour of progress.

I'll ask again, whose truth is that? Surely not many guests. It's not my truth. Is it yours? Are you willing to have your vacation screwed up in favour of progress?

Alleged progress.