Disney has finally suceeded

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I feel that since Disney contracted with Mears - the quality of some of some of the employees has really suffered.

I'm sorry to hear about your problems. Things like that can make or break a vacation.

We were there last December and didn't have a problem, save for one 45 minute wait to DTD.
 
I feel that since Disney contracted with Mears - the quality of some of some of the employees has really suffered.

I thought Mears only had their hand in the Magical Express, not in the resort buses.:confused3
 
Last week, in the middle of our trip, we encountered the bus driver from hell. We had returned to our resort POFQ for an afternoon cool down. On our way to Epcot for the evening our bus made a run through Riverside. No problem...except the bus was nearly full at French Quarter.

The driver proceeded to make 3 stops at riverside. Stuffing more and more people into the bus. I counted 6 double wide strollers---the ones with the super deluxe all terrain wheels. It seemed that several guests were hell bent on spending several weeks at Epcot--based solely on the size of the backpacks and other items they were carring. All being stuffed into this one bus.

Several passangers had thier toes stepped on, children were squished under adults, several were crying. My son spent the entire ride to epcot trying to breath while having an obese womans belly shoved in his face while her baby drooled on him and sproadically kicked him just for grins.

During the ride one of the afore mentioned strollers fell on top of me. Then the driver decides to get everyone off the bus at the stop for POP. All the way at the other side of the bus stops. I have hip and knee problems which make it more difficult to walk. This is one of the reasons I booked the resort I did. The bus stops are closer to the gate. When I mentioned this to the driver while asking him why we were not at our stop---he actually looked at me and said "ya right"--as if I were lying to him. Then he proceeded to tell me to get off the bus.

Needless to say I went directly to guest relations and filed a report. We then headed into Epcot. We got to the world showcase--I pulled my camera out of my bag---which had been sitting on my lap---to find the screen had been shattered by the stroller that fell on me in the bus. Transportation told me to file a guest claim.

Today guest claims calls me to tell me that they are not responsible because another guest broke my camera. I told them that thier bus driver broke my camera by allowing more people on that bus than was safe. They decided they would pay me half of what my camera cost---as a goodwill gesture.

I have been going to Disney at least once a year for the past 15 years. This has made me realize that there is not enough Pixie dust in the world to make me continue. There was a thread on here a few months back about what would make me stop going---this is it. I have endured rate increases, lost reservations, over charges,and rude CM's but to actually be told that Disney is not responsible for the bus driver allowing to many people onto a bus is beyond belief to me. I have come to the conclusion that Disney can call you a guest but what you really are is cattle.

Thanks for letting me rant. I think I will start planning my next trip. Maybe I will go skiing.

WOW, keep on calling and complaining. Going for 15 years is a long time and says something about you and your family who really like going there. Disney would be fools to lose seomeone like you.
 
Am I in the minority to think that people should use their common sense and not board an overcrowded bus? I've waited for the next bus several times. I don't want to step on anyone's toes anymore than they want me to.

This is what we do. We are on vacation - not in a hurry for anything.

i will tell you why we bring a "larger" single stroller as opposed to an umbrella type stroller... the smaller, lightweight, easily collapsed strollers are impossible to find with handles tall enough for a 6'4" daddy to push... his feet hit the wheels with every stride, and he has to hunch his back over to reach the handles... very uncomfortable! now, we don't have a 100lb stroller worth $500... we have a graco, which probably weighs 15lbs and cost $100, but it is bulkier than some others we've tried, but none of the others (and trust me, i've tried plenty of strollers!) are easily pushed by a tall person...


My DH is taller than your DH (all leg)...and we found a great umbrella-type stroller with adjustable handles. Shorter for me and taller for him. Works great!


OP - skiing? On your bad knees and hip? Good luck with that!
 

Disney buses get packed to the gills all the time. You say you've been to Disney at least once a year for 15 years and you didn't know this? The bus driver was following orders and doing his job best as he could under the circumstances.

OP: You are definitely one who should be driven around in personal comfort. Take a car or a taxi. And I agree with you. Next trip, maybe you should go skiing, on your so-called bad hips and knees.

have you never been exposed to sarcasm? I move slowly and I am amazed at how this discussion about a bad bus experience has turned into "I hate kids, strollers, fat people etc." Or even better, I am an uneducated, priveleged, self righteous, spoiled princess.

I have been on crowded buses. I have been on crowded buses at Disney. I have 3 of my own children and when they were young and required strollers and other items I did drive my own car. This experience was the first time I have ever felt that someone was going to get hurt. If the rude driver had not suggested that I was a liar, I probably would have let it go.

To those that suggest that Disney provides the bus free of charge--what wonderland do you live in? All of Disney's free items are already figured into the price of everything else you encounter and reach for your wallet to pay for. Seriously, do you believe that a t-shirt made in china and sold at the Magic Kingdom actually cost $35.00?

I am also having a problem with other posters that think because they have children, even children with special needs, they have a right to impose those children and thier things on other people. I do know how hard it is for families to get to Disney. I do know how hard it is to get children and thier things from point a to point b. I do not understand why people with children believe that they are the only people in the world that matter. The responses to this post prove that. Now remember , before you all go off on me again. It was my child that was being smashed by a woman that was trying very hard not to fall down while trying to hold her child that was throwing a major fit.

The original post was about the treatment of Disney's so called guests at the hands of Disney employees.

When we travel to Disney we have rules that we follow. Maybe others should consider them. We never stand in front of children when viewing a parade or show. We never walk in front of people trying to take a photo. We never separate families when moving through crowds or lines. In order to follow these simple rules we must be aware of our own surroundings and adjust our behaviour accordingly.

I find it really shameful that instead of seeing the original post as a problem that Disney should deal with the majority of posters have take this as an attack on them. Every single "guest" that was put on that bus and then treated as if they did not matter, as if they were nothing more than dollar bills being moved from one pile to another, is owed an apology. Disney blamed the passengers for what happened on that bus. Not their driver--

It is my fault my camera was broken--apparently I had it in the wrong spot at the wrong time. It was the parents fault my son was kicked and drooled on. It was the parents fault that a stroller came loose and fell on people. I am certain that it was probably the girls fault that her toes got smashed. Maybe she should have been wearing steel toed shoes.

As long as people continue to think that this is normal and we should expect this kind of treatment when we go to Disney--then Disney will never correct the problem.
 
Why didn't you switch seats with your kid? I would have (and have done) if they were uncomfortable.
 
have you never been exposed to sarcasm? I move slowly and I am amazed at how this discussion about a bad bus experience has turned into "I hate kids, strollers, fat people etc." Or even better, I am an uneducated, priveleged, self righteous, spoiled princess.

I have been on crowded buses. I have been on crowded buses at Disney. I have 3 of my own children and when they were young and required strollers and other items I did drive my own car. This experience was the first time I have ever felt that someone was going to get hurt. If the rude driver had not suggested that I was a liar, I probably would have let it go.

To those that suggest that Disney provides the bus free of charge--what wonderland do you live in? All of Disney's free items are already figured into the price of everything else you encounter and reach for your wallet to pay for. Seriously, do you believe that a t-shirt made in china and sold at the Magic Kingdom actually cost $35.00?

I am also having a problem with other posters that think because they have children, even children with special needs, they have a right to impose those children and thier things on other people. I do know how hard it is for families to get to Disney. I do know how hard it is to get children and thier things from point a to point b. I do not understand why people with children believe that they are the only people in the world that matter. The responses to this post prove that. Now remember , before you all go off on me again. It was my child that was being smashed by a woman that was trying very hard not to fall down while trying to hold her child that was throwing a major fit.

The original post was about the treatment of Disney's so called guests at the hands of Disney employees.

When we travel to Disney we have rules that we follow. Maybe others should consider them. We never stand in front of children when viewing a parade or show. We never walk in front of people trying to take a photo. We never separate families when moving through crowds or lines. In order to follow these simple rules we must be aware of our own surroundings and adjust our behaviour accordingly.

I find it really shameful that instead of seeing the original post as a problem that Disney should deal with the majority of posters have take this as an attack on them. Every single "guest" that was put on that bus and then treated as if they did not matter, as if they were nothing more than dollar bills being moved from one pile to another, is owed an apology. Disney blamed the passengers for what happened on that bus. Not their driver--

It is my fault my camera was broken--apparently I had it in the wrong spot at the wrong time. It was the parents fault my son was kicked and drooled on. It was the parents fault that a stroller came loose and fell on people. I am certain that it was probably the girls fault that her toes got smashed. Maybe she should have been wearing steel toed shoes.

As long as people continue to think that this is normal and we should expect this kind of treatment when we go to Disney--then Disney will never correct the problem.

Why didn't you switch seats with your kid? I would have (and have done) if they were uncomfortable.

Or better yet, why didn't you offer to put your child on your lap so the woman holding the baby could have a seat? You said yourself it was a dangerous situation. I'm still not understanding what the bus driver did. He packed the bus, like he is supposed to, since it is public tranportation.
 
Why didn't you switch seats with your kid? I would have (and have done) if they were uncomfortable.

Or better yet, why didn't you offer to put your child on your lap so the woman holding the baby could have a seat? You said yourself it was a dangerous situation. I'm still not understanding what the bus driver did. He packed the bus, like he is supposed to, since it is public tranportation.

Sorry, but I do agree with these two posters. It sounds like a rental car would be better for you. No need to wait for multiple buses, no need to deal with crowded buses.. I do feel bad that your camera broke and that you felt like the driver was incredibly rude. Bad days can happen even for CMs. And I feel like Disney offering to pay for half of your camera replacement is a nice thing. If you plan on going back, I hope your next trip is better. But everyone can have a bad trip. Heck, I've spent 3 visits at urgent care!

Try not to let it taint WDW for you.
 
I am also having a problem with other posters that think because they have children, even children with special needs, they have a right to impose those children and thier things on other people.

No one is imposing things on you, they are just going about their lives and you happen to be in the area. Sheesh, try to be a little more tolerant of people. What are they supposed to do to make YOUR life easier? I guarantee you, that woman was not enjoying herself at that moment either. It's not possible to go to WDW and not come in contact w/ others. It's not all about you.
 
My child is 14 years old---not the age to put on your lap. Why is it so difficult for everyone to understand. There was no moving on this bus. There was no changing seats and no way to even get up from your seat. I was trapped my child was trapped. In the aisle between me and the other row of seats along the opposite window was a gigantic stroller a family that included mom, dad and 2 children smashed into another family of 4 with a stroller and a backpack. The back door area was full of people. This was not your ordinary full bus.

Do you actually believe that if my son could have moved he would not have? Do you believe the woman was smashing my child on purpose.

Once again---the problem is that a Disney employee put us in this position and Disney blamed us!!!!
 
Wow! I'm amazed at how a double stroller got up high enough to smash a camera lens. It must have been really bouncy!

Sorry you had a bad ride, but just like how others can't see your medical conditions, you aren't taking the time to see the challenges of getting multiple small children around the park. And the comment about the belly? Really?

If the bus driver was the problem, the bus driver was the problem. Not the people who have made investments in strollers that are sturdy or a baby who was playing with your son. No need to bash everyone else.

The people who ruin times during my trip (pretty hard to ruin a WHOLE trip) are the grumpy ones. Giving families dirty looks and treating families like a burden on a family resort.

You caught me on a bad day. But this post was mean.

LONG LIVE PLAYFUL BABIES, DOUBLE STROLLERS, AND PARENTS WHO HAVE SUPPLIES!

:rolleyes1
I was thinking the same thing. Sorry you had a bad experience, OP. But you weren't the only one. Imagine how much trouble some of those other families were going through as well. I've been on those buses trying to keep my small children safe. It's fine to bash the buses or the the driver, but to bash people for bringing big back packs and double strollers and having a drooling baby that kicks someone just for the fun of it? C'mon!
 
My child is 14 years old---not the age to put on your lap. Why is it so difficult for everyone to understand. There was no moving on this bus. There was no changing seats and no way to even get up from your seat. I was trapped my child was trapped. In the aisle between me and the other row of seats along the opposite window was a gigantic stroller a family that included mom, dad and 2 children smashed into another family of 4 with a stroller and a backpack. The back door area was full of people. This was not your ordinary full bus.

Do you actually believe that if my son could have moved he would not have? Do you believe the woman was smashing my child on purpose.

Once again---the problem is that a Disney employee put us in this position and Disney blamed us!!!!

Honestly, I DO understand. And I agree, it was a totally crummy situation to be in. Totally. It isn't cool to be squashed in and I wish Disney wouldn't do it... but they will continue, so the only thing you can do is find another way around. You shouldn't need to, but it is what it is. :sad2:

I think what people here (including me) are reacting to is that much of your anger was directed at the people around you. The people that were there because the bus driver just did as he is directed to do. Did you make the woman w/ the child aware that he/she was kicking your child? If you had, maybe she would have tried to do something. I would have if it were me.
 
I believe everything you're saying, OP, but without "being there" it's just hard to stand in your shoes, really.

I've had a couple of frustrating events at the parks and one or two on the cruise line. In each case, I've kinda gone over to the guest relations area with a hat in hand, aw shucks attitude - the "I hate to even mention this, but wanted to bring to your attention a little issue that I found frustrating today." And usually, I've been able to couch it like this.... "we've had a wonderful day....unfortunately we had a negative experience that I want to share with you...." in each and every instance, I was listened to, in two instances, I received follow up (where it was appropriate) and in one instance I received a rather unexpected discount.

But unless you were with me, it'd be difficult to explain exactly what happened, what should have happened, and how each event and discussion with guest relations actually unfolded.

Isn't to say you did it right, wrong, or otherwise....just that your venting and your decision has invited the "everyone has an opinion" crowd and do with it what you will.

Broken camera sucks. Glass half full/glass half empty.....they are paying for some of it...on the one hand, I'm amazed. On the other, I understand why it's"not enough."
 
Once again---the problem is that a Disney employee put us in this position and Disney blamed us!!!!

No one forced you onto the bus. There have been many times that I have been on a Disney bus, packed in so tight I am all but being intimate with the person next to me. I can't see how you have been going as long as you have been going, and have not experienced it before. You have been very lucky indeed.

Disney does have a size limit on the strollers they allow on the buses. If you have a problem with it, write to Disney. Complaing about people using strollers that they are allowed to use will win you no friends.

Again, if you have been going as long as you say you have been very lucky not to run into the packed bus thing before. It is pretty typical of a trip to WDW when someone uses the buses to get around. It is not unsafe, even if it may be uncomfortable.

The only real problem you had was a rude bus driver, and being unfortunate enough to end up with a damaged camera. Disney owes you nothing, and really needs to change nothing with how the buses operate. Other than to do a bit of a better job training their drivers on how to deal with people.
 
I have noticed on all of my trips to wdw that several times the bus let people off at a bus stop at the gates of the park that was not the bus stop for the resort that the bus came from. Sometimes the bus driver may be about to go back to go home, or he may have been assigned a different route. It could even be that he goes to to resort A to park B to resort B to resort B. I do have to ask if one is planning on touring a park, what is an extra 20 yards at the bus stop?

Disney busses are always packed-- that is why we are renting a car out next trip. Dh hates to stand, but he is a gentleman and will always give up his seat. I hate being squeezed along with my kid on my lap. I don't think Disney should pay for the camera, it should have been better protected.

Sorry your trip sucked. You have a right to complain, and I am sure if it was my camera that broke I would be mad too. However, one guest's bad experience wont stop us from vacationing at Disney.
 
My child is 14 years old---not the age to put on your lap. Why is it so difficult for everyone to understand. There was no moving on this bus. There was no changing seats and no way to even get up from your seat. I was trapped my child was trapped. In the aisle between me and the other row of seats along the opposite window was a gigantic stroller a family that included mom, dad and 2 children smashed into another family of 4 with a stroller and a backpack. The back door area was full of people. This was not your ordinary full bus.

Do you actually believe that if my son could have moved he would not have? Do you believe the woman was smashing my child on purpose.

Once again---the problem is that a Disney employee put us in this position and Disney blamed us!!!!

No, not at the age where they could sit on your lap but certainly the age where they could get up and have the woman holding the baby sit in their place. I know you probably couldn't have gotten up since you have a bad hip. The thing is, nobody forced you to take the public transportation. That is the part you seem to be missing, it is common practice with public transportation to really pack people in. If you don't like it; don't take it.
 
Well I can sympathize with the OP and one night on our last trip we took action.

We were waiting to leave the Magic Kingdom and we had already filled the bus to miserable when the driver kept letting more and more people on. Not only uncomfortable but dangerous.

Finally we all just said, Enough. You are not putting anymore people on this bus now shut the door and take us to the resort.

He did it. I am usually not in favor of such but sometimes you got to what you got to do to protect yourself and others.
 
Well I can sympathize with the OP and one night on our last trip we took action.

We were waiting to leave the Magic Kingdom and we had already filled the bus to miserable when the driver kept letting more and more people on. Not only uncomfortable but dangerous.

Finally we all just said, Enough. You are not putting anymore people on this bus now shut the door and take us to the resort.

He did it. I am usually not in favor of such but sometimes you got to what you got to do.


:thumbsup2


OP, you forgot the cardinal rule - don't criticize Disney on DIS. You see what happens. :)

I happen to agree with you, I'd have been PO'd as well.

BTW, since when did it become "mean" to refer to an anonymous obese person as obese? Guess what, some people are obese. Deal with it.
 
BTW, since when did it become "mean" to refer to an anonymous obese person as obese? Guess what, some people are obese. Deal with it.

You have to be DIS "correct". The correct term is Pooh sized. :rotfl:
 
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