Today has been a real eye opening experience. THis morning we were supposed to fly out on our Dream maker package the good old Canadian at par. Unfortunately my 7 year old daughter was rushed to emergency early sunday morning with an ear drum ready to burst . Needless to day we were not able to fly. Thankfully we had purchased the travel insurance so we are covered. To top things off I ended up with a sinus infection and my three yr old we are watching her ears as well. Anyways we called our travel agent and told her the bad new and she informed Air Canada vacations who we purchased our package thru and our insurance company to cancel. That was the easy part now starts the nightmare. The insurance company was willing to transfer our package to another date .. no problem if ACV was willling to rebook . ACV called down to Disney and Disney Refused to Honour our Canadian at par. WE were told we would have to go thru the insurance and rebook at US prices!!!
I called Disney this morning and was told by Disney Travel that they do not negotiate with Travel agents! I would have to arrange a 3 way call between myself and Disney and ACV to discuss the situation. WHen I talked to disney they were more than willing To change my dates until they heard that I had purchased thru a travel agency. SO much for their advertisement book thru disney OR travel agent. SO right now as it stands,ACV has made a call to Disney pleading our case and it is up to Disney to honour our package. When I called ACV about my ultimate hopper passes and that I should be entitled to those still at par as they have no expiry date I was told that that was not possible because it was a package deal. SO if I want to rebook It will cost me and extra $ 2000.00 because now I would be purchasing my trip in US FUNDs. I am heart sick and so disillusioned and my 2 girls are heart broken. How do you tell a 3yr and 7yr old they cant go to Disney because Disney wont honour our tickets. SO if you have purchased your dream maker package thru a travel agent and for unforseeable problem have to cancel make sure youhave your insurance because that is all you will have at the endof it . Also When I purchase d my package I was told to get a preferred room whichis only $10.00 US a night . When I called ACV I was told it was going to cost me and extra $1500.00 for something I could have got thru Disney for $70.00. When I called Disney about this I was told to call guest services the day before we travelled to let them know we would like to have a preferred roomand that they would be able to ungrade us when we arrived .
Disney cannot make any changes to a Travel agency booking .
so buyer beware!!!
caspertwo
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I called Disney this morning and was told by Disney Travel that they do not negotiate with Travel agents! I would have to arrange a 3 way call between myself and Disney and ACV to discuss the situation. WHen I talked to disney they were more than willing To change my dates until they heard that I had purchased thru a travel agency. SO much for their advertisement book thru disney OR travel agent. SO right now as it stands,ACV has made a call to Disney pleading our case and it is up to Disney to honour our package. When I called ACV about my ultimate hopper passes and that I should be entitled to those still at par as they have no expiry date I was told that that was not possible because it was a package deal. SO if I want to rebook It will cost me and extra $ 2000.00 because now I would be purchasing my trip in US FUNDs. I am heart sick and so disillusioned and my 2 girls are heart broken. How do you tell a 3yr and 7yr old they cant go to Disney because Disney wont honour our tickets. SO if you have purchased your dream maker package thru a travel agent and for unforseeable problem have to cancel make sure youhave your insurance because that is all you will have at the endof it . Also When I purchase d my package I was told to get a preferred room whichis only $10.00 US a night . When I called ACV I was told it was going to cost me and extra $1500.00 for something I could have got thru Disney for $70.00. When I called Disney about this I was told to call guest services the day before we travelled to let them know we would like to have a preferred roomand that they would be able to ungrade us when we arrived .
Disney cannot make any changes to a Travel agency booking .
so buyer beware!!!
caspertwo
Report this post to a moderator | IP
