Disney Dining phone system

[MsHershey]

I somehow got disconnected from my first call and had to call back. Been on hold for 41 minutes now. Very frustrating!

 

[bowlingchicaroo]

just booked all of ours online with free dining except hoop dee doo...keep asking for pre-payment...don't want to charge it since we are on the dining plan...started out online @ 6am which wasn't working for me so i waited until 7am to call had a wait time of over 60mins...in the mean time right around 8am online started working for me...so i got them all but the one...i never hung up my hold on the phone though...so now here i wait for someone to talk too...1 hr and 10 mins...

 

[LJD2143]

I don't have free dining and my resort booking is through DVC.


Just now finished my phone call - only 1 hour and 15 minutes from start to finish.

At least I got everything, including Chef Mickeys dinner, LeCellier lunch, and O'Hana dinner.

 

[daisy112878]

It's not working for me with our trip 9/22-9/29 with DVC reservation. Called and got a 45 minute wait and no music.

 

[Katd52]

I just finally was able to book my 180+10 online. I've been up since 5:30 and decided I just couldn't sit on hold for 45 minutes.
I went to my Disney reservation and the hit UPDATE RESERVATION.
It updated and then I was able to go in and attach the Dining Plan!!!
It was so nice not to get the message that they couldn't find my reservation number.

 

[bowlingchicaroo]

ok just booked hoop dee doo online...had to change it to a cat 3 and then it allowed me to book with dining plan...

 

[tng]

I, too got online this morning and it was a no go. Luckily, I called at 7:20 and requested BBB appointment first. That CM then asked me if I wanted to make dining reservations, also. So I did. My hold time was only 2 minutes! Guess I lucked out.

Oh and no hold music for me either. In fact, I hung up and called back because I thought it was so odd. But after a minute or so of dead air the second time, someone picked up.

Might be worth it to ask for BBB and then say, oops I meant dining. Can you still help?

 

[WDW2012]

I had the same trouble this morning as well. I was able to book almost all on line but had a problem when trying to make two reservations for the same day. No flames, lol, we are a party of 6 but when trying to make a reservation for 2 and then for 4 (two different locations) it would not allow me to do it. I had to call and waited for almost 1 hour on hold!! Thankfully I have three way calling so I was able to connect the call to my cell when I dropped the kids off at school. Good thing I did as they called as I was pulling back into the driveway

I also had NO hold music so I was really nervous. We were able to get everything we wanted except T-Rex which they said was not available on line this far in advance so I'll just try calling later directly to see if I can reserve.

 

[MsHershey]

After 1 hours and 10 minutes on hold without music I finally got through. Got all the reservations I wanted too! Yay!

 

[daisy112878]

So why does the phone system say your stay has to be with a check-in of 9/21. 9/22 check-in is 180 days out.

I called back and its now say more then 20 minutes wait time and I have music. I don't know why but the music makes me feel better.