Disney Customer Service Tips

[Mickey02]

Good Morning!

I was wondering if anyone had any Disney customer service tips.

Disney is well known for their exceptional customer service. I am looking for tips and ideas about what makes Disney's employees outstanding. At my job we have a "Team News" ( just a fun little information letter) since I LOVE Disney I was voted the one to who could supply tips on improving our customer service.

Any ideas would be greatly appreciated!

Thanks
Barb

 

[Sorcerer Figment]

I suggest you read "BE OUR GUEST : Perfecting the art of customer service." It's written by The Disney Institute, the group that teaches seminars to companies on how to achieve great employees. It is a bit technical however, so read through some excerpts on Amazon.com to see if it's for you.

But a good place to start would be looking at

Disney's Keys to the Kingdom

1. Saftey
2. Courtesy
3. Show
4. Effciency

I'm sure you can find out more about them through a DIS or Google search.

Good luck!

 

[PneumaticTransit]

My dad's girlfriend is a VP for a credit union and was looking for a way to increase customer service. You can pay to have your employees go through the standard Disney Guest Services that is required for all new Cast Members called Traditions. I think she said it was $200/person. I've worked at Disney for over 5 years, but they would probably try to sue me for posting their secrets.

I would also suggest reading "Be Our Guest".

 

[figment52]

I took a training from them years ago and the two biggest things that I remember are:

1) Peer interviews - let those that are going to be working with new employee have an opportunity to interview/meet them. Helps creat more of a team feel.

2) DO not give new employees temporary name tags (think fast food tags that the name peels right off and be easily changes). If you give the new employees the feeling that you won't invest in a name tag until you know they work out you are sending a message form the get go that you have a sense of them maybe not working out. Show condifence in your decision from the get go and they will feel welcomed.

They both sound very basic but think about it - have any of your past employers done wither of these.

I am going to have to look up that book. It sounds very interesting.