It is a let down when you do not get the trip you expect. On our first cruise (4day Wonder2000) we took it in Jan. Well, we missed
castaway cay because they were still working on the dock that got destroyed during a hurricane that happened in the fall. We were extremely upset and complained to
DCL and anyone who would listen. CC is the big selling point and when you don't get to go, it is horrible! After we returned from our cruise and spoke to representives of DCL and calmed down, we did give DCl another chance and had a great time! We have our 4th cruise coming up in Oct. and are hoping for the best! I realized that it isn't DCL's fault for mother nature.
I do see your frustration about this week, but NO ONE knew when and where exactly Frances was going to hit, how fast it was going to be going etc. Would you have felt better if DCL canceled this weeks cruise on Sat? you still would be sitting in a hotel, right? DCL was hoping for the best. They truely believed that both ships could dock tomorrow by 10am and have the new passagers on and sailing by 10pm. They have to wait on the COAST GUARD to give them the all clear to re-enter the port. Disney has no choice about when they can dock at the port until they are given the word. Also, decisions are being made by what the airports are doing as well. These other cruiselines that have cancelled their cruises for this week didn't wait for the coast guard's decision or the airports and just cancelled it. Would you have gotten mad at DCL if they too decided to cancel this weeks cruise and then you found out that they dock and you COULD have sailed on a shorten cruise?
DCL is making their decisions on the info GIVEN to them. Frances was to hit Friday night late early Sat. Well, this didn't happen because Frances slowed down. I knew friday that all cruiselines had to be out of the port. Once disney had the correct info, they got the word out as fast as they could. With eveyone calling disney and disney trying to the word out to TA's and other crusiers, and mandatory evacuations that were being issued, it wasn't an easy time for anyone! This has not happend tp Florida where 2 hurricanes hit within3 weeks of each other and with the size of Frances, everyone in Florida was worried about thier homes and families.
I know it is extremely upsetting for those of you who had a cruise booked, but you also have to remember the ENTIRE STATE was in a state of emergency and no one had the exact route that Frances was going to take and how long it would take to travel threw Florida.
Bigbaby, look at it this way, you will have a great story about how you went through hurricane Frances. LOL! If I was in your shoes, I think I would just rebook so you can truely enjoy your trip. At this point, I really think you won't have a good time even if you guys still sail out tomorrow. I'm sorry to hear about your family trip, but let me re-assure you that when DCL has everything that THEY can control, the cruise is a wonderful experience!