Disney complaint line

[RMulieri]

I do not know what happened but sometimes the best way to be heard is to let your lawer to speak for you.

Anyway good luck with your letter.

Which is why the legal system is a circus fraught with frivolous nonsense

 

[Broncobilly83]

I don't expect anything monetary. I do expect them as a business concerned about their customers to make an attempt to make amends. I don't care what they do to extend the olive branch, but I would atleast like an explanation.

See, I can kind of agree with that. I recently had an issue with an online retailer where I got 5 different ship dates, none of which were valid and 3 weeks later, I am still waiting on my item. They offered me free shipping on my NEXT order, but I politely explained to them that if they can not fix this one, why would I shop with them again?

Any business, whether it be Disney, a restaurant, online shop, etc, should at least try to explain a problem while it is current. IMHO if it is a legit issue that was unavoidable, then an explanation should suffice and everyone is wiser for it and go on their merry way. If they choose to extend an olive branch as it were, and give some type of compensation, then they go above and beyond to make the customer happy.

Oh, and the online shop, they FedEXed me the item next day air at no additional cost to me, so it shows me that they realized that there was an issue and fixed it. I will shop there again because of that.

 

[MHSweb79]

Which is why the legal system is a circus fraught with frivolous nonsense

I think a lot of this frivolous nonsense would never make it to court if only people were willing to apologize and say, "Yes, we screwed up and we are very sorry this happened to you." Most of the time, the "victim" only wants acknowledgement that they were treated unfairly.

I don't know how we ended up in this place where nobody wants to step and take responsibility when things go wrong.

As for the OP, I wish him/her the best of luck and I do admire them for following up and letting Disney know where they dropped the ball. I do believe Disney listens to these complaints, whether or not they offer to a 10-day stay in the Castle Suite with a full-time conscierge and champaign breakfast.

 

[kmk1180]

I think a lot of this frivolous nonsense would never make it to court if only people were willing to apologize and say, "Yes, we screwed up and we are very sorry this happened to you." Most of the time, the "victim" only wants acknowledgement that they were treated unfairly.
.

I disagree with that statement.. I think most frivolous cases are people trying to make a quick buck.
Forgetting that money comes from somewhere, state taxes, fed taxes, businesses/hospitals increasing costs to pay for frivlous lawsuits, ect.
Everyone ends up paying for one persons greed.
I know of a case where a woman crossed the "Caution: DO NOT CROSS" tape, tripped while trying to climb over it, and still sued trying to make the retailer pay the hospital costs, and "emotional distress"
What's there to apolgize for? And sadly, there's hundreds if not thousands of cases like this.

Not saying OP wants to or should/should not sue just commenting on the path this thread is going.

 

[KellyNY]

Seriously though, would you really get a lawyer involved with something like this?

Like what? We do not know what happened to OP, but she is very upset and she did adressed the issue while she was there. Depending on what happened of couse why not?

 

[rgf207]

I think a lot of this frivolous nonsense would never make it to court if only people were willing to apologize and say, "Yes, we screwed up and we are very sorry this happened to you." Most of the time, the "victim" only wants acknowledgement that they were treated unfairly.

I don't know how we ended up in this place where nobody wants to step and take responsibility when things go wrong.

As for the OP, I wish him/her the best of luck and I do admire them for following up and letting Disney know where they dropped the ball. I do believe Disney listens to these complaints, whether or not they offer to a 10-day stay in the Castle Suite with a full-time conscierge and champaign breakfast.

nope. The reason why this DOES NOT happen is because as soon as you remotely admit fault, you open yourself up for tons of friviluos lawsuits. So no company in their right mind would ever admit fault. They are actually trained not to.

 

[KellyNY]

nope. The reason why this DOES NOT happen is because as soon as you remotely admit fault, you open yourself up for tons of friviluos lawsuits. So no company in their right mind would ever admit fault. They are actually trained not to.

If resort assume the responsibility and try to make it up for the person right away the situation will be resolved. If nothing is done, the customer has all rights to ask for compensation. Vacation is a product for which customer paid money, if the product was defective and not fixed compensation should take a place. I believe not admiting fault is what actually lead to lawsuits.

 

[fan1080]

Like what? We do not know what happened to OP, but she is very upset and she did adressed the issue while she was there. Depending on what happened of couse why not?

If there was any need for lawyers to get involved, I suspect the OP would have done that and not come here looking for a contact.

The suggestion to get a lawyer involved is why the US has a bad reputation for frivolous lawsuits. IMO, a bad experience on vacation would easily fall into that category.

 

[lilpapsgirl]

About 5 years ago my family and extended family from Maryland came to Disney for Christmas. My mom asked one of the gate people how full the park was due to they very high volume of people, difficulty getting around and through the crowds and the overal feeling of being stuck, especially around lunch and dinner time and the gate person told her it was very much past capacity. I don't know if this was true, but I can tell you that was the worst experience I have ever had at Disney...5 Days of people pushing, kicking, screaming , yelling and crying. I understand Disney is supposed to be busy . I have been 4th of July weekend and it was no where near our experience we had during that Christmas. We live in North Florida and make several trips a year. My mom wrote Disney when we returned. She was not expecting any compensation, She just wanted to inform Disney that this was a very uncomfortable trip and for furture guest maybe they should allow the maximum amount of people in the park and that is it. A few weeks later they sent her 6-3day play passes. I thought that was very nice of Disney, Although we have not returned during Christmas, we have thought about going back to see if anything has improved

 

[SydneyFalco]

About 5 years ago my family and extended family from Maryland came to Disney for Christmas. My mom asked one of the gate people how full the park was due to they very high volume of people, difficulty getting around and through the crowds and the overal feeling of being stuck, especially around lunch and dinner time and the gate person told her it was very much past capacity. I don't know if this was true, but I can tell you that was the worst experience I have ever had at Disney...5 Days of people pushing, kicking, screaming , yelling and crying. I understand Disney is supposed to be busy . I have been 4th of July weekend and it was no where near our experience we had during that Christmas. We live in North Florida and make several trips a year. My mom wrote Disney when we returned. She was not expecting any compensation, She just wanted to inform Disney that this was a very uncomfortable trip and for furture guest maybe they should allow the maximum amount of people in the park and that is it. A few weeks later they sent her 6-3day play passes. I thought that was very nice of Disney, Although we have not returned during Christmas, we have thought about going back to see if anything has improved

It has not.

I never thought about complaining, though. Disney's policies of late are all about super-volume. No reason to think that a request for less volume, even at higher prices I'd be willing to pay, would be heard.

Free passes would've been nice and all, but in this instance I'd only see a point in complaining if it could never lead to change.

 

[KellyNY]

If there was any need for lawyers to get involved, I suspect the OP would have done that and not come here looking for a contact.

The suggestion to get a lawyer involved is why the US has a bad reputation for frivolous lawsuits. IMO, a bad experience on vacation would easily fall into that category.

Really depends on what kind of bad experience.
If for example customer getting room with no working AC and the problem not fixed or next door customers have parties every night and instead of moving complaining customer to another location or even another resort nothing is done then again why not to expect compensation for all this trouble.
I guess it hurts ears to hear about lawsuits and Disney because we all love it but people get compensations for ruined vacations every day. Nobody would argue bringing to court a store if customers buy a tv that does not work next day and the store refuse to exchange it. So what a big deal here?

 

[AmberHeartsDisney]

Man we dont even know what happened lol

 

[lilpapsgirl]

It has not.

I never thought about complaining, though. Disney's policies of late are all about super-volume. No reason to think that a request for less volume, even at higher prices I'd be willing to pay, would be heard.

Free passes would've been nice and all, but in this instance I'd only see a point in complaining if it could never lead to change.

Very True, but I guess my mom thought that if she wrote a letter that disney would realize that their guest are starting to notice and maybe do something about it. I guess not though.

 

[secretpantssam]

Getting a lawyer involved for any company over a minor complaint makes me angry. My ex boyfriend's family owned a restaurant that would hold weddings. People sued them all the time over the dumbest things, like someones family holding them up in a chair and they fell off the chair so some how it was the restaurant's fault. Another time someone tried to sue because their peas were not as warm as they'd like.

 

[WDSearcher]

So what a big deal here?

I think the "big deal" is that none of us even know what happened, yet you instantly went to "call a lawyer." Sure, the OP was upset, but it could well have been something annoying, but minor, that would be completely blown out of proportion by having a lawyer involved. Just because the OP was upset doesn't make it sue-worthy.

Suing someone or getting a lawyer involved should be a last resort, not a first suggestion.

 

[WDSearcher]

Very True, but I guess my mom thought that if she wrote a letter that disney would realize that their guest are starting to notice and maybe do something about it. I guess not though.

If you haven't been back since (especially at busy times) to see if anything has changed, then it's not really fair to say that Disney didn't act on what your mother complained about. If they did, it's not likely that they'd have written to tell her about it, unless she specifically asked to be told if anything was being done. So Disney could well have made changes to make busy times more workable. They may well have listened to those types of complaints and found ways to help ease some of that congestion. It's not likely that they'd release info about that to the press, though, so the only way you'd know is to visit again and see.

 

[KellyNY]

I think the "big deal" is that none of us even know what happened, yet you instantly went to "call a lawyer." Sure, the OP was upset, but it could well have been something annoying, but minor, that would be completely blown out of proportion by having a lawyer involved. Just because the OP was upset doesn't make it sue-worthy.

Suing someone or getting a lawyer involved should be a last resort, not a first suggestion.

First of all we really do not know how big or small the issue, and I did not suggest to call a lawer, I pointed out that lawers are better heard when dealing with issues. And I also wished OP good luck with her letter, meaning I assume she will send letter before lawers will get involved.
I do believe however that there is nothing wrong with calling a lawer if it was a serious issue and it was not fixed. It is my opinion and not an order or suggestion.
I do believe that OP knows her case and knows how to approach it, and yes it can be sue-worthy and if it is not no lawer will take it anyway.
Just to clear it up, I do not suggest million $$ compensations at all, since nobody obviously got physically hurt the only compensation may be in form of free tickets or vacation or something like that.

 

[goofy4tink]

I have recently sent Disney an email stating how unhappy we were with out WDW experience last week. Do I want something? No. Well....that's not exactly true. I want Disney to stop offering free dining. I have been to WDW, in August at the exact same time 4 times now. This last time, number 4 stay, was without a doubt the worst trip ever to WDW. I have 20+ trips, in 10 years, under my belt. I've been in Sept (during free dining) twice, in Oct, Nov, early Dec, Jan, April, May, June and August (4 times)...I've even been for the horrific Thanksgiving weekend. Not one of those trips comes close to what we experienced last week. At least during Thanksgiving week, the weather cooperates. There is nothing like being shoulder to shoulder with masses of people, all wanting to ride the same attraction even though it has a wait time of 80 mins, in 95 degree heat and nasty humidity!!! It's the same situation, but minus the heat/humidity, in late November.
So....I wrote my email stating my experiences in various parks. Will Disney stop free dining? I doubt it...at least not based on my email. But, perhaps if enough people send emails/letters stating their dissatisfaction with something, things may change.
There isn't a need to be nasty or demanding. There is nothing Disney can now do to rectify my situation last week. All I know is if I book a trip in the hot/humid months (staying DVC usually) and Disney needs to know how it's customers feel.
Disney can not improve something if they don't know there is an issue. Letting them know of an issue is all we can do....in no way does complaining mean that we want something in return, other than change perhaps.

 

[kmk1180]

I have recently sent Disney an email stating how unhappy we were with out WDW experience last week. Do I want something? No. Well....that's not exactly true. I want Disney to stop offering free dining. I have been to WDW, in August at the exact same time 4 times now. This last time, number 4 stay, was without a doubt the worst trip ever to WDW. I have 20+ trips, in 10 years, under my belt. I've been in Sept (during free dining) twice, in Oct, Nov, early Dec, Jan, April, May, June and August (4 times)...I've even been for the horrific Thanksgiving weekend. Not one of those trips comes close to what we experienced last week. At least during Thanksgiving week, the weather cooperates. There is nothing like being shoulder to shoulder with masses of people, all wanting to ride the same attraction even though it has a wait time of 80 mins, in 95 degree heat and nasty humidity!!! It's the same situation, but minus the heat/humidity, in late November.
So....I wrote my email stating my experiences in various parks. Will Disney stop free dining? I doubt it...at least not based on my email. But, perhaps if enough people send emails/letters stating their dissatisfaction with something, things may change.
There isn't a need to be nasty or demanding. There is nothing Disney can now do to rectify my situation last week. All I know is if I book a trip in the hot/humid months (staying DVC usually) and Disney needs to know how it's customers feel.
Disney can not improve something if they don't know there is an issue. Letting them know of an issue is all we can do....in no way does complaining mean that we want something in return, other than change perhaps.

That to me is the way to handle it.
Voice you thoughts of your experience. Don't demand or insult or threaten
And if enough if voiced, change will happen. If not, your's might be and probably is the exception rather than the norm.
Maybe they'll respond maybe not.

 

[Scot-n-Michelle]

I have recently sent Disney an email stating how unhappy we were with out WDW experience last week. Do I want something? No. Well....that's not exactly true. I want Disney to stop offering free dining. I have been to WDW, in August at the exact same time 4 times now. This last time, number 4 stay, was without a doubt the worst trip ever to WDW. I have 20+ trips, in 10 years, under my belt. I've been in Sept (during free dining) twice, in Oct, Nov, early Dec, Jan, April, May, June and August (4 times)...I've even been for the horrific Thanksgiving weekend. Not one of those trips comes close to what we experienced last week. At least during Thanksgiving week, the weather cooperates. There is nothing like being shoulder to shoulder with masses of people, all wanting to ride the same attraction even though it has a wait time of 80 mins, in 95 degree heat and nasty humidity!!! It's the same situation, but minus the heat/humidity, in late November.
So....I wrote my email stating my experiences in various parks. Will Disney stop free dining? I doubt it...at least not based on my email. But, perhaps if enough people send emails/letters stating their dissatisfaction with something, things may change.
There isn't a need to be nasty or demanding. There is nothing Disney can now do to rectify my situation last week. All I know is if I book a trip in the hot/humid months (staying DVC usually) and Disney needs to know how it's customers feel.
Disney can not improve something if they don't know there is an issue. Letting them know of an issue is all we can do....in no way does complaining mean that we want something in return, other than change perhaps.

On the flip side thought - we went for free dining and had a wonderful trip - I think that there are way more that would want the FD verses those that don't want it. Was there something in particular that made it bad or just the mixture of the crowds/heat? I am getting ready to fire off an email about the bus transportation with wheelchairs and parties that are allowed to hop on with them - on more then one occasion we missed getting on a bus and being late somewhere b/c a wheelchair would pull and a bunch of people would get on and would fill up quicker leaving those of us that had been standing and waiting for awhile not able to get on the bus!