zipadeepixie
Earning My Ears
- Joined
- Apr 28, 2011
- Messages
- 38
Subbing! This is soooo interesting. Thanks for taking the time to share. I know its a lot of work but we all appreciate it!
February 7-10th, 2013 - Finishing Up Front Desk Training!
February 10th, 2013
Today was my first day without a trainer. This was a BIG DAY. And the good news? It went SO MUCH BETTER THAN I THOUGHT!
I started off my shift and checked in guest after guest. We had almost a completely full resort today - it was PACKED.
I began working and my FSA asked if I was done with training. I told her yes and she was like "YOU'RE ONE OF US NOW! Take that red ribbon off!" So as far as Front Desk.... I EARNED MY EARS!
The best moment of my day, though, was when this young family came up to my counter to check-in. They had an adorable 4-year-old daughter who was wearing a Minnie Mouse shirt. It was her first visit to Disney World!!
They sat the little girl up on the counter and I said, "hi, princess!" She then said to me, "my name's not princess, it's Meredith." TOO CUTE.
So I proceeded with the check-in and asked Meredith if she was excited to be in Disney! She had SO much energy and was practically jumping out of her skin!
When the machine was cutting the keys, I went in the back and created a little surprise for Meredith. I got her a purple princess balloon, a Minnie Mouse photo, and a 1st visit button.
I brought it out to the front desk and her eyes got SO BIG. She yelled "THIS IS THE BEST DAY EVER!!!!!!!!" and got SO incredibly excited. That was honestly one of the most magical moments I have ever had in my life. It was such a special moment and I'm so happy I got to be apart of it.
A little while later, a co-worker named Tyler came up to me with a GSF card and told me that he saw the whole thing happen. He thought I completely deserved one because he never saw a little girl get so excited before!
GSF cards are like "great service fanatic" cards that cast members receive when they do something magical. If a guest tells a manager about something good that we do or if a fellow CM see something he/she thinks is great, we are awarded with GSF cards! They are really wonderful and I think it's a fantastic way for us to keep working towards making every moment magical!
I thanked Tyler SO MUCH and thought that was so incredibly nice of him to do. I couldn't believe that it was my first day without a trainer and I got a GSF card. I am so incredibly happy to be here. You know that if something that good happens right off the bat that I'm doing the right thing.
chchch Chip & Dale said:Jess,
I am a recent subscriber to this thread and I have absolutely loved reading about your adventures! I have recently caught up on some of your earlier excursions with your family and friends. Your stories are fantastic! Congrats on a fantastic first day!!
I love hearing your stories about CSR because I will be visiting there in mid-August. We just booked our standard rooms.Any tips you can give for more novice planner?
TinkerbellLuvr7 said:I was at MK on Sunday and it was packed!! Thankfully I was just there to do some shopping. You know we have a 40% discount till the 13th right?!!?
Hahaha oh girl, I know. And I'm putting it to GREAT use![]()