Disney cast member caught skimming credit card numbers

i stayed at okw and ssr and my card was compromised for the tune of around 800 dollars yesterday (charges made in Jacksonville) i am in ny. they did the $1 gas thing then 2 major ppurchases at a mens wearhouse. I am so sickened by this. I have to put a claim in and then will get money back after 7 days or so. It was my visa debit. I swear I remember the woman checking me in at okw. I called disney to let them know, they are going to return my call. i just want them to know that i was a victim of this. I have been with dvc for years now.
 
i stayed at okw and ssr and my card was compromised for the tune of around 800 dollars yesterday (charges made in Jacksonville) i am in ny. they did the $1 gas thing then 2 major ppurchases at a mens wearhouse. I am so sickened by this. I have to put a claim in and then will get money back after 7 days or so. It was my visa debit. I swear I remember the woman checking me in at okw. I called disney to let them know, they are going to return my call. i just want them to know that i was a victim of this. I have been with dvc for years now.

It is sickening. Ours was compromised as well. I am just thankful Chase (Disney Visa) caught it. I will not use my debit card for this very reason. I think it is easier to dispute a credit transaction than to have my checking account up for grabs. I didn't use my card at SSR or OKW. I think they have some other perps at WDW and hopefully they are investigating as we speak.
 
Someone skimmed my credit card last week.Found out about it when fraud unit called Sunday while on vacation. Had to close account. Fraudulent charges were mostly Internet and required shipping of goods so I am hopeful that they will be able to catch some part of the criminal chain.


When merchandise is shipped to a non-verified address qhich is any adress other than adress (s) listed on your account the vendor or store gets the charge-back. The credit card would not pursue as they lost nothing....
 

Our Disney Chase Visa is really on the ball watching for misuse. We let our daughter take my husbands card on a trip last week for gas or emergency expenses. She used it for gas in Missouri and within the hour I used my card for a purchase in Kansas and it stopped the sale. The company could tell that the distance was to far apart for it to be the same user. I was really impressed when I called to see what the problem was, so I would feel safe using it almost anywhere.
 
Wow, if you look at the example of the device in one of the television reports, it looks just like an extension of the cord to the computer. I don't think I would have looked twice at it. It's no wonder why she could have done this right in front of her coworkers.
 
Perhaps Disney should install card readers for the guests to swipe their card.

That would not have helped in this situation, the device was capturing the numbers after the cards were swiped, it would not be any different if you swiped it or the CM did it.
 
We were victims of CC Checkcard fraud in March at a local Melbourne FL Restaurant we dine at on occasion. Before it was caught by the CC Fraud Dept. over $6,000 was taken from our checking account. Another app $6,000 was attempted however the account was at that time frozen. Almost all the theft in our case was CheckCard charges made with "our card" from one Dept store in South FL within a few minutes. They were professionals and knew what they were doing. App $600 at a time all under a single authorization code.We also had attempted charges at a Pet Store in NY,SuperMarket in CA and Bar in Idaho that were fortunately denied. What a nightmare it caused however we were fortunate to have the funds returned. It took about 10 business days to have the funds returned and all fees waived after a police report was filed. The investigation is still ongoing.

http://www.floridatoday.com/apps/pbcs.dll/article?AID=20105100306
 
I work in the fraud department at a bank, and just wanted to give everyone a bit of advice. I deal with bank fraud and identity theft every day.

1. Put a security freeze on your credit bureau. You receive a 10 digit PINN and can "thaw" it at any time, but your credit can not be pulled with out it. Do this for your children also. One of our customers didn't know his 2 year old identity had been stolen until a credit card company called to collect on the $20,000 balance!

2. When traveling and staying at a hotel with those credit card like keys, take the "key" with you when you leave. Most hotels have your information linked to the keys. I bring mine home and shred them.

3. Do not throw away anything with your name, address, and especially your childrens' names on it - burn or shred it.

4. Get identity theft insurance. I pay $59 a year for my family's policy. It covers all legal fees, and someone to help fix everything should it get stolen.

5. Don't give out your social to anyone - not even a doctor's office. (EXCEPT: Financial institutions are required to have it before opening your account.)

6. When you sign a credit card receipt, make sure only the last 4 or 5 digits are showing. It is against federal law for any more to show. No one except (get this) NYC cabbies can take an imprint of your credit card! I scratch it out if I see it. It's in their computer. They don't it written down.

Anyway, just a few things I thought I'd pass on.
 
That would not have helped in this situation, the device was capturing the numbers after the cards were swiped, it would not be any different if you swiped it or the CM did it.


Huh? It wasn't a double swipe of the card? How could the device capture the numbers after the card was swiped? Oh, because it was connected to the computer?
 
We never put a credit card on our account when we check in at the DVC resorts. Instead, we just use our credit cards at the restaurants and venues we frequent. Our original reason for doing it that way is to avoid the automatic $1500 hold Disney puts on your card when you use it at check in.

They ask you if you want to put a credit card on, but you don't have to. Oh, and they DO put a $1500 limit at Disney front desks. Of course, if you card doesn't have that high a limit, they can't but if you do have a card with that access, they do that. It's why we quit using a credit card at check in.

Jim, I do know that restaurants and bars are notorious for those kind of compromises, but since we eat mostly at Disney signature establishments, and since our card fraud system seems to easily pick up stuff like that, we don't worry too much.

If they are getting 1500 authorized, this is a new thing. As of Jan 2009 they werent getting any 'amount' authorized except $1 to confirm it being a good card. Our available limit didnt drop and no charges showed up at 'pending' or anything like that. If they were getting it authorized, we would have known :). Now if it's something new, that's different.
 
When traveling and staying at a hotel with those credit card like keys, take the "key" with you when you leave. Most hotels have your information linked to the keys
This is a common belief, but it is not true in most cases:
http://www.snopes.com/crime/warnings/hotelkey.asp

...though it can happen infrequently, generally with older systems, and more likely outside the US:
http://www.consumeraffairs.com/news04/2006/10/travel_hotel_keys.html

The risk in a hotel key is much much lower than it would be with any individual who might handle your credit card---waitstaff in a restaurant, bartenders, front desk staff, etc. In most hotels (including WDW), the information is "linked" to the key, but not *on* the key, it is generally stored in the hotel's IT system---anyone who could get at the information given the key could also get at it without the key. However, one good reason for keeping your KTTW cards is that they might be valid for charging even after you check out, and those charges will end up on your folio, charged to your account.

But, again, as long as it is a credit card (*not* a debit card), the risk to you is negligible as long as you are paying attention to your monthly statements. Debit cards, on the other hand, are much riskier, because the money is removed from your account directly---usually the bank will make good on their end, but the legal protections to the consumer are much weaker.
http://www.pirg.org/consumer/banks/debit/debitcards1.htm

My wife was once the victim of identity theft---her financial information was obtained from a former landlord by the landlord's son and girlfriend; the landlord had improperly retained the credit check that she ran. It was a hassle, but not a huge one, and it only required some time, no money was at risk. We put a freeze on her credit rating at all three agencies for a while, but eventually lifted it after several years.
 
Huh? It wasn't a double swipe of the card? How could the device capture the numbers after the card was swiped? Oh, because it was connected to the computer?
The device connects in line on a cord plugged into the computer. You would never notice it unless you looked very closely. It looks like a PS2 connector so I imagine the keyboard is plugged into the connector and that is plugged into the computer. They show it on the video on the local news page mentioned in the first post. Here is the link again if you want to see it for yourself: http://www.wftv.com/news/23772659/detail.html
 
The device connects in line on a cord plugged into the computer. You would never notice it unless you looked very closely. It looks like a PS2 connector so I imagine the keyboard is plugged into the connector and that is plugged into the computer. They show it on the video on the local news page mentioned in the first post. Here is the link again if you want to see it for yourself: http://www.wftv.com/news/23772659/detail.html

I see. That would be hard to detect.

In unrelated news, it's nice to see Martie Salt still on the job. :)
 
Why don't they just put in the card swipes like we all see in Walmarts, Targets and Grocery stores?? That way, you never loose touch with your card. Maybe not be completely fool proof but I think it could stop many of these card thiefs. I think another poster mentioned this in a previous post...smj
 
The officer that took our police report said that a skimming device(probably similar to the one in the video) was used at a Walmart. A cleaner was apparently a guilty culprit installing the device in the computer line than unistalling it without being noticed. He also told us about a Publix Supermarket in our neighborhood that recently had a skimmer on the ATM. When a man went to use it, he tugged on the card slot and the skimming device popped off. The skimmer was attached like it was part of the machine. Just so glad to have the incident behind us.
 
. He also told us about a Publix Supermarket in our neighborhood that recently had a skimmer on the ATM. When a man went to use it, he tugged on the card slot and the skimming device popped off. The skimmer was attached like it was part of the machine. Just so glad to have the incident behind us.

We are having problems like this in Indiana where they put these devices on the gas pumps on the stations that are not open 24 hrs. I always check very carefully whenever I use them to make sure one of these devices is not on the pump . I have never found one and from what I understand, they blend in very well with the reader. Scary isn't it....smjj
 
Why don't they just put in the card swipes like we all see in Walmarts, Targets and Grocery stores?? That way, you never loose touch with your card. Maybe not be completely fool proof but I think it could stop many of these card thiefs. I think another poster mentioned this in a previous post...smj

I think the problem is that all these devices (CM or self-scan) attach to the computer through a port where the cord is easily removed and a skimming device can be added just as shown in the video. A solution would be to lock these ports so that they can't be popped on and off at whim so that they need a tool, and hopefully take too much time and effort to remove. It won't stop all problems but it's a start.

The real solutions will lie with the CC companies. They'll have to institute a security method that doesn't compromise the card through the system it was scanned to verify it. One such solution might involve them texting the card owner for verification of the charge, but cell phone systems are still not 100% reliable and believe it or not, not everyone has a cell or texting.
 
I think the problem is that all these devices (CM or self-scan) attach to the computer through a port where the cord is easily removed and a skimming device can be added just as shown in the video. A solution would be to lock these ports so that they can't be popped on and off at whim so that they need a tool, and hopefully take too much time and effort to remove. It won't stop all problems but it's a start.

The real solutions will lie with the CC companies. They'll have to institute a security method that doesn't compromise the card through the system it was scanned to verify it. One such solution might involve them texting the card owner for verification of the charge, but cell phone systems are still not 100% reliable and believe it or not, not everyone has a cell or texting.

I don't have a cell or text messaging. They could email, as I travel with my laptop
 



















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