Disappointing Experience with Member Services today

[GCM13]

Hope it works out for you!

 

[castle1]

Yeah, I had just cancelled a ressie online to choose another, only for the site to go down. lol - fingers crossed what I was changing to is still there...

I was in the process of cancelling a reservation today when the site went down. When I was able to get back on, my reservation was cancelled, but my points were not put back into my account. Member services told me the IT dept. is looking into it and should have it figured out in 24 to 48 hrs.

 

[M5ward]

Certainly not as terrible as losing a reservation would be, but I called MS today to give DME info for a January trip. There are three different parties in our group so it took a while to relay all the information. As I finished giving the CM the final flights and times, my phone cut off...on my end not hers. I immediately called back, waited 5 minutes to be connected, and checked to make sure my information had been entered and was correct. It was. About 15 minutes later I got a call from the original CM who was calling back to let me know that DME was all set up. SO...yes, they can call back. They have your membership information right in front of them including your phone number (hopefully you're calling from that number.)