So did I!
I honestly don't understand the issue here, POP is a VALUE resort which means that you get SOME of the amenities that Disney offers it's resort, for a fraction of the cost of a deluxe room. You get a clean room, great transportation to and from the airport and to the parks, huge food court with many choices, themed pools and all that comes with the great customer service you expect from Disney.
If your room is not clean, call housekeeping. If it takes too long to get your food at the foodcourt because you need to go yo different stations, it's because you have CHOICES, unlike some of the other resorts where you can choose from a limited menu of 2 sandwiches, 2 burgers, chicken tenders or a salad. You want a hot tub, pay more $$ and stay at a moderate. If you get a rude CM or a CM with an attitude, ask to speak to a supervisor, I am a 150% that he/she will make things right. Disney is not known for it's bad customer service. If you consider your room is too small, well consider how much you are really paying to stay on Disney property with all the amenities listed above and you'll find the price just right
We have stayed at all resort levels, paying cash and using our points and we love POP, we find the resort a FUN place to stay. As a matter of fact, we are staying at POFQ next month and I am seriously considering moving our res to POP.
Honestly, you can't expect to pay Holiday Inn prices and expect Ritz Carlton service...