Okay guys I need some advice:
I booked our Disapalooza package through DU. When the AP rates came out I emailed for a change. She took a while to get back to me, and when she did my first choice of resort was not available. No problem, I thought, but the next morning sure enough, the room was available again...so I email her back. This time she makes the change. All is good, although I feel as if I am doing most of the work here, I am happy.
So then Disney Visa free dining rolls around. I send her an email requesting a change to this promotion, and mention that my current package was paid for with my Disney Visa. Unfortunately I also decide to downgrade to a different resort to save money. I clearly list my dates, 1st and second resort choices, dining plan, ticket need etc. She responds 4 hours later telling me she is confused. I send her another email listing exactly what I want like this:
12/10-12/13
Pop Century standard view
basic dining plan
1 day magic your way tickets
Disney visa free dining promotion
She sends me another email telling me this promotion is only for Disney visa card holders. I had already told her I was currently booked through her with a Disney Visa

. I finally got frustrated and told her to just cancel, I'll just book it myself. She has not responded since Friday.
I don't want to make a big deal out of this. I really want to book through DU. I've booked a cruise through them with no trouble before, but I am afraid I will miss out on a good promotion. Is it possible to switch to a different DU TA?
Sorry for the long post but I need some advice.