MIGrandma
Lives in the middle-of-the-mitten.
- Joined
- Aug 12, 2009
We have been a customer of theirs for 24 years. Currently there is a dispute between them and our local NBC channel. This has happened many other times over the years but gets settled quickly. Not this time, it has been going on all summer. Today DH has had enough since he can’t watch the NASCAR race, being carried on NBC so he called them. He wanted to know how he could watch the race, would they be showing it on the high def NBC station? Nope but he could go to NBC on the internet and watch it. He said we should get a reduction in our monthly bill since they are not providing the complete service we signed up for. He has been courteous, no swearing or raising his voice. The first person he talked to transferred him, and he has been transferred two other times as “they handle AT&T calls, not DirecTV. He has been on the phone or on hold now for 42 minutes. Never had this poor of customer “service” before AT&T took over. The third person he spoke to would not even give him her name, she answered saying just “hello” and he asked her name and she said “this is the customer complaint department “ and still refused to give her name. Wow!
He inquired about a bill reduction and they wouldn’t discuss that, so then he said we may consider canceling completely and he was yet again transferred. Still waiting.
Shouldn’t they do something for their customers when they can’t provide a channel we are paying to receive?
Maybe it’s time to leave DirecTV and give Dish a try, or Hulu or something. So frustrating.
He inquired about a bill reduction and they wouldn’t discuss that, so then he said we may consider canceling completely and he was yet again transferred. Still waiting.
Shouldn’t they do something for their customers when they can’t provide a channel we are paying to receive?
Maybe it’s time to leave DirecTV and give Dish a try, or Hulu or something. So frustrating.
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