kasedroz
Mouseketeer
- Joined
- Feb 20, 2012
- Messages
- 204
Pardon my language but it certainly feels like we are in hell, regarding our dining reservations we made back at the 180 day mark! This Spring break we are going for the first time with some good friends of ours, they booked early last year through a local travel agent. Normally we both do our on booking and planning but we've both been super busy and thought we'd let someone else do it for us this year. The TA managed to get us everything we wanted including Be Our Guest reservations on the day our girls have their makeovers done! We go to book our trip this week and I call the same TA and ask her for a quote since she was able to get a great deal for my friend I thought I'd check with her before booking elsewhere or myself. She didn't offer any additional discounts other than what was showing online that I could get myself, so when she took over a day to get back to me. I went ahead and went with another TA that got me a better rate and a gift card. I informed her that we wouldn't using her service as we were already booked. Needless to say she wasn't exactly nice about it, and was very rude on the phone.
But that wouldn't prepare us for the crapstorm that she did to us later on. My friend and I log onto our accounts after having everything linked together to work on fast passes. She then notices that dining numbers are no longer at 5 adults and 3 kids, but 2 adults all the way across except one dinner at BOMA. So I begin checking to see if maybe they just split them up between our accounts since we were now linked. But they weren't, they only showed the 2 adults. The TA went in and removed us from the reservations that my friend made months ago, simply because we did not book with her. Keep in mind that my friend did book through her and that is why this is a shock. It shouldn't matter who she had on her reservations, it's none of the TA business. And she should not have alter them in anyway simply out of spite that we did not book with her. She even removed my friends own child and her nephew that she was also bringing along. The TA did end up adding them back on. But refused to add us back on, she also removed our girls' off of the Simba Clubhouse reservations my friend asked her to make for 4 kids.
So now here we are at 40 some days until our trip with no dining reservations at all other than an adults only meal at BOMA. The TA I went through work vigorously and did manage to get us some good ones, but not as great as what we had. We no longer have the BOG or CRT that we had planned around special times in our trip! Our girls that were looking so forward to being at the parks together and eating together, are completely devastated by this horrendous act! I never would imagine that a grown woman would purposely ruin someone's vacation like this out of spite. And knowing that there are kids involved make it even worse. We can deal with different dining plans, but my youngest daughter who's birthday we were going to be celebrating there doesn't understand why she can no longer eat at her favorite restaurants.
My friend has spoken to Disney and they are going to try their best to work everything back out. She has also spoken to the boss who's employee denied doing it in the first. But my friend had the emails with the original plans on them along with confirmation from Disney saying that she went in there and changed them. We are hoping for a nice resolution to this issue but it's not looking too hopeful!
But that wouldn't prepare us for the crapstorm that she did to us later on. My friend and I log onto our accounts after having everything linked together to work on fast passes. She then notices that dining numbers are no longer at 5 adults and 3 kids, but 2 adults all the way across except one dinner at BOMA. So I begin checking to see if maybe they just split them up between our accounts since we were now linked. But they weren't, they only showed the 2 adults. The TA went in and removed us from the reservations that my friend made months ago, simply because we did not book with her. Keep in mind that my friend did book through her and that is why this is a shock. It shouldn't matter who she had on her reservations, it's none of the TA business. And she should not have alter them in anyway simply out of spite that we did not book with her. She even removed my friends own child and her nephew that she was also bringing along. The TA did end up adding them back on. But refused to add us back on, she also removed our girls' off of the Simba Clubhouse reservations my friend asked her to make for 4 kids.
So now here we are at 40 some days until our trip with no dining reservations at all other than an adults only meal at BOMA. The TA I went through work vigorously and did manage to get us some good ones, but not as great as what we had. We no longer have the BOG or CRT that we had planned around special times in our trip! Our girls that were looking so forward to being at the parks together and eating together, are completely devastated by this horrendous act! I never would imagine that a grown woman would purposely ruin someone's vacation like this out of spite. And knowing that there are kids involved make it even worse. We can deal with different dining plans, but my youngest daughter who's birthday we were going to be celebrating there doesn't understand why she can no longer eat at her favorite restaurants.
My friend has spoken to Disney and they are going to try their best to work everything back out. She has also spoken to the boss who's employee denied doing it in the first. But my friend had the emails with the original plans on them along with confirmation from Disney saying that she went in there and changed them. We are hoping for a nice resolution to this issue but it's not looking too hopeful!
