On 12/29/25, we called MS to buy the dining plan for our upcoming reservation. We provided the 3 DGC with over $2700 on them to pay in full. On the Disney Gift Card site it showed all money being sent to WDW and we saw the dining plan on our reservation.
For some reason, the advisor said they had to cancel the dining plan on our reservation and refund the gift cards and we would try again once refunded.
The dining plan disappeared from our reservation but we have yet to receive the funds back to our gift cards. They said it could be 2 days for the funds to show but we're on the fourth day and still no money.
I've been on hold for over an hour and have been disconnected by Disney twice now, once after being called back by the advisor saying their system rebooted.
Anyone had any issue like this?
For some reason, the advisor said they had to cancel the dining plan on our reservation and refund the gift cards and we would try again once refunded.
The dining plan disappeared from our reservation but we have yet to receive the funds back to our gift cards. They said it could be 2 days for the funds to show but we're on the fourth day and still no money.
I've been on hold for over an hour and have been disconnected by Disney twice now, once after being called back by the advisor saying their system rebooted.
Anyone had any issue like this?
