Didn't Fix Resale Borrowing

[hhisc16]

"I am aware of challenges with Members who are using a resale contract booking a reservation online when borrowing Vacation Points. Our IT Department is looking into this issue. In the meantime, you will have to call Member Services for assistance."

Told me this morning via chat.

 

[New Mouse]

Why don't they fix this?

Because they dont care.

 

[stwaldman]

"I am aware of challenges with Members who are using a resale contract booking a reservation online when borrowing Vacation Points. Our IT Department is looking into this issue. In the meantime, you will have to call Member Services for assistance."

Told me this morning via chat.

The guy who handles chat has been super pissy about this lately (or at least the guy I keep getting)

 

[stwaldman]

The guy who handles chat has been super pissy about this lately (or at least the guy I keep getting)

I should note, he said that the site maintenance would include fixing that issue, but I think he was just saying anything to get me to end the chat.

 

[RoseGold]

Just missed another room at 6AM. I am thinking about proactively borrowing points onto a reservation early in my UY. I don’t see any other way I can fix this.

 

[New Mouse]

I should note, he said that the site maintenance would include fixing that issue, but I think he was just saying anything to get me to end the chat.

Yes because they get measured in part on how long people are on a call with them and how many people they see. The only way accuracy matters is if they have a complaint or someone happens to be observing.

 

[RoseGold]

Chat bot isn't even attempting to load for me today. Can't blame it, it should be scared.

Edit: Chat told me to call MS. Email told me to call MS. MS told me tough churros. SO MAGICAL!

 

[CarolMN]

Chat bot isn't even attempting to load for me today. Can't blame it, it should be scared.

Edit: Chat told me to call MS. Email told me to call MS. MS told me tough churros. SO MAGICAL!

Let us know if (when) Terri Schultz tells you "too bad, so sad".

Seriously, really sorry you are having this issue - which is entirely DVCMC's fault. IMO, until they fix this, they should have special hours where ONLY people with this particular borrowing issues can call - maybe for the hour between online booking and the opening time for MS.

 

[Sandisw]

Let us know if (when) Terri Schultz tells you "too bad, so sad".

Seriously, really sorry you are having this issue - which is entirely DVCMC's fault. IMO, until they fix this, they should have special hours where ONLY people with this particular borrowing issues can call - maybe for the hour between online booking and the opening time for MS.

I was just thinking about this. They know that phone wait times are crazy. They said they needed to work on that but still have not found a way to fix this issue.

All it does is add to the crazy phone times. It would seem they’d want the reduce that.

I agree..they should have a few hours a day where they only deal with borrowing issues.

 

[RanDIZ]

There’s a very easy fix to all of this. Upgrade the website so that we the paying DVC members have all the accessibility we need at our fingertips. There’s no reason we shouldn’t be able to borrow points, change names of guests, or merge rooms together when you have to piecemeal reservations. That eliminates just about every reason to have to wait on hold for hours. It’s not rocket science.

 

[Sandisw]

There’s a very easy fix to all of this. Upgrade the website so that we the paying DVC members have all the accessibility we need at our fingertips. There’s no reason we shouldn’t be able to borrow points, change names of guests, or merge rooms together when you have to piecemeal reservations. That eliminates just about every reason to have to wait on hold for hours. It’s not rocket science.

Not sure about the merging. I am okay with having them control but the rest should be easy.

 

[hhisc16]

The guy who handles chat has been super pissy about this lately (or at least the guy I keep getting)

Had to wait 30 minutes on hold to borrow 3 points.
If only it would have worked on the website.

 

[RoseGold]

Member services emailed me back to call some number. It's a busy signal. Sounds on brand for DVC right now.

 

[stlrod]

Just missed another room at 6AM. I am thinking about proactively borrowing points onto a reservation early in my UY. I don’t see any other way I can fix this.

I'm starting to think that is what they are doing when they put you on hold to borrow. This morning, they said "we are aware of the issue." I asked, "How long?" and the response was "at least a year."

 

[stlrod]

Just missed another room at 6AM. I am thinking about proactively borrowing points onto a reservation early in my UY. I don’t see any other way I can fix this.

6am dwarfs are the worst!

 

[MissPixieDreamer]

Had to wait 30 minutes on hold to borrow 3 points.
If only it would have worked on the website.

Exact same experience yesterday. When I saw your post, I checked if it was my post!

The worst part is that I thought I didn't have the glitch in my account, because I bought resale this year and I was able to make a reservation borrowing points... when I tried to modify the reservation and needed 3 more points borrowed the dwarfs appeared. So sad...
Since before buying resale I had read these reports here, and having read people mentioning this looked like a problem when creating accounts, I expected they would now be creating new accounts the proper way, without the glitch... not the case. So sad.
At least it might really work the strategy of borrowing the exact number of points needed in advance. It would have worked from me. I tested.

 

[RoseGold]

Welp, I just missed out on Beach Club.

 

[Belle53]

People have reported that I wasn’t actually an update like many of us thought, but simply a switch to a new platform.

So, so frustrating that they have not figured it out, or at least given a better explanation on why it can’t be fixed with the borrowing restriction in place for some owners.

Maybe it is intentional... Surely a company as large as Disney could fix it if they really wanted to but since it only affects resale owners, they do not seem to care.

 

[Suzabella]

At what point does the system let you down? When you select continue? I'm trying to determine ahead of time if we're affected before I actually need to borrow but don't actually want to borrow...yet.

 

[RoseGold]

At what point does the system let you down? When you select continue? I'm trying to determine ahead of time if we're affected before I actually need to borrow but don't actually want to borrow...yet.

Everything looks fine to the point screen. It shows you what points you can borrow from all your contracts, warns you about borrowing, applies them, and it looks fine. But when you click next, dwarfs.