Easy for them to say. Try finding what they suggest that you're not allergic to. I'm allergic to most soaps, lotions, etc because of all the perfumes they put in them.
I also wash my face before washing my hair. Otherwise, the oil that's collected on my face overnight will get into my eyes and then they'll burn.
I guess I don't take good care of my skin. But from trying to take good care of my skin, I would break out in an allergic reaction. So I guess I am doing good.