Did not like the cruise (long) -- Aug. 22nd Wonder

Magnetic

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Apr 16, 2002
Messages
188
I know I'm in the minority posting a thread like this, but neither DH or I thought that the Aug. 22nd Wonder cruise was something that we would like to do again. I will try to sum up some of our reasons in case it helps anyone else.

Neither one of us had ever cruised before (perhaps that was part of the problem) but I felt I'd done extensive research on the cruise with the DIS and what not so I had some idea what to expect. We, along with our 6 year old DD, spent 5 nights at Coronado Springs in Disney prior to the cruise, which were marvelous. The parks were all remarkably uncrowded and we had short lines for most attractions. Anyway, we checked out of Coronado Thursday morning and drove our rental car to the Avis drop at Port Canaveral.

Upon boarding the cruise we were aft on Deck 6 in a Cat. 11 inside stateroom.

The ship itself is very beautiful, and the Disney cleanliness standard held very well in the public areas of the ship. One thing I was absolutely not prepared for was the size of the stateroom hallways and rooms. When we boarded and headed to our room, I felt very claustrophobic walking down the tiny, narrow hallways to the staterooms. And I'm not a claustrophobic person at all..! When we entered our room, I was immediately reminded of my parents' Midas motorhome. The room is almost exactly the same size and layout, right down to the tiny plastic toilet in the bathroom. Thankfully I had packed a clear shoe organizer for the door (thanks DIS!) to hold all our toiletries, as there is little vanity space, as others have mentioned.

Back to the room -- it was frustrating that there wasn't even enough floor space to open a suitcase without hitting the walls or cabinets. I'm one of those people who hates to put clothes in drawers and closets when I travel -- I prefer to "live" out of my suitcase, leaving it open for the duration of my trip. I really -had- to unpack and put my things away to have them accessible since opening the suitcase was an ordeal with the limited space. Our room slept four, so we had our stateroom host lower the bunk bed all the time so that we had the couch area available for seating and holding things, while DD could keep her toys and luggage up top.

I did not like that the main bed is two twin beds put together -- DH and I kept slipping into the crack between them. I also was really unhappy that the sheets on the bed were never changed through the duration of the cruise. We happened to be in the room each day around the time when the host came to make it up, and every time he made the bed, straightened the covers and never once changed the sheets. One sheet had a spot in it from something our daughter spilled on it the first night, and it remained there throughout the entire cruise. On the second day, I mentioned this to our stateroom host, and he told me that they do not change bedsheets on the 3-day cruise. For a room in which we collectively paid about $500/night for (yes, I know that includes meals and entertainment, but even so) I found this really unacceptable.

Our room at Coronado was kept up to much better standards than this, and it, along with our park passes and meals, cost much less too. Everything I've read gave us the impression that the rooms would be luxurious, but all the time spent in our stateroom felt cramped, uncomfortable and not relaxing in the least.

I also did not like that the stateroom host kept coming in the room constantly to do things like add ice to the ice bucket, empty the trash, etc. I felt like our privacy was being invaded and I put the Privacy Please tag on the door the first day. We found that despite this, we were still getting ice all the time and our belongings were being moved around in our room. At one point, we found DD's camera on the floor with its battery door open, and the batteries missing. One battery had rolled under the desk. The other one was out in the hallway in front of our door! We came back from lunch and saw the battery there, then opened our room and saw her camera on the floor. After that, she was frightened about the "people coming in the room and stealing" her things.

The last night aboard, we had thrown a good amount of trash into the can, as we were cleaning up before bed (DH had a birthday and had opened his presents in the room, so we threw out all the paper) and when we woke up the next morning, the trash was gone. We were all VERY bothered that the host had come in while we were sleeping to empty it. I never once felt like the room was "ours" -- it felt like a public area that people could come and go from without our permission. The "Privacy Please" sign apparently meant nothing.

We also ran out of shampoo the morning of the second day, and we did not receive new shampoo until the morning we disembarked, even after asking for it. I had packed my own, but DH and DD usually like to use the hotel shampoos, so it was good that we had some along, but still frustrating.

I was also irritated with the tipping policies. DH bought a water bottle strap in the lobby before we disembarked to Nassau, and the girl selling it to added an automatic 15% gratuity to the $2 charge for the strap. DH complained, and she said this was their policy. I think it's ridiculous to have to tip a person who sells you a water bottle from a kiosk! I was also unimpressed with our assistant server, who picked up DH's chair to scoot it under the table the first night at dinner (she was sitting in the chair) and dropped it on my foot. I was wearing sandals and it crushed my toe. It hurt terribly, but we had to ask another server for some ice and no one seemed concerned that my foot was swelling up and turning purple. The head waiter eventually came over and said to go to the doctor if the pain continued.

When it was time to tip, I felt that some of the people didn't deserve the tips Disney was asking us to give them. We went to Guest Services and got in the "Gratuities Only" line behind two other people, and the man behind the counter disappeared into the back after a few minutes. We waited 25 minutes for him to return, while guests in the other lines took care of their tips in the "main" Guest Services lines. After wasting almost a half hour, we got out of the gratuities line and into the main line, as everyone else was doing, and the man working the main line immediately chastised us and told us to get back in the gratuities line once we said why we were there. DH explained how long we'd been waiting, and the clerk begrudgingly said he would take care of our tips. I told him this was our first cruise, we were unhappy with some of the service, and we wanted to adjust our tips accordingly. He told us we were required to tip the minimum. We were tired of arguing at this point and paid the minimum $97-something in tips.

Other irritations -- we tried to enjoy the Goofy pool on several occasions, but it was filled with teenagers jumping off the deck into the pool inches away from us, and sometimes hitting us. We asked them nicely to stop, pointing out the "No Jumping" signs all over the decks, but the jumping continued. DH commented that since they were breaking the rules, we should try to take DD with us to the Quiet Pool, as it seemed a lesser infraction ;) All we wanted to do though was float and swim peacefully, and the Goofy pool was constantly turbulent with jumpers.

Dinner -- we enjoyed all the restaurants we dined at (we skipped Palo because we dined with DD each night, so we did the PC, T, AP rotation) and liked the food everywhere. I loved the sugar cane pineapple dessert at PC. One thing that irritated us though was that many people did not follow the dress code recommendations. For Tritons, DH wore a suit, and DD and I wore floor-length dresses. We were all very excited about dressing up for dinner (and the cruise documents recommend suits for men and dresses for women, no shorts) but when we arrived we felt very overdressed. We saw many little girls in Tritons dining in their bathing suits with shorts over them, and men in t-shirts and shorts. We asked our server about this and he said that they consider the 3-day cruise to be a little "trashy" with the way people dress. We thought Disney should either enforce their dress code recommendations and send some of these people up to the buffet, or remove the recommendations altogether.

Pluses -- our room was right next to a storage closet, so we only had a neighbor on one side. The room was extremely quiet and we all slept well at night. I also was surprised that I never felt the ship move until we backed out of port at Nassau and turned around, and then I only felt it while it was turning. Most of the time it feels perfectly still. The view at night from the ship was fantastic, with the moon on the water. Disney Dreams made all of us cry! :) The "secret" Deck 7 veranda/overlook was our favorite place to relax. We only saw other people out there once during our entire cruise, so we spent a lot of time on there. We loved having the little fridge in the room to keep drinks in. Instead of getting the mugs for pop, we ordered a pitcher of lemonade from room service each day (no charge) and kept it in the fridge, then drank it as we needed it.

The Oceaneer Club staff is fantastic. DD had a little crush on one of the leaders, Travis, and he spent a lot of time playing with and talking to her. We did not expect her to want to be apart from us, but she spent several hours a day in the club by her own request. Castaway Cay was gorgeous, fun, and just about as perfect a day as one could ask for. We did not like Nassau at all, found it very dirty and smelly (there was trash in the streets in many areas) and didn't stay offboard long there. We had no interest in Atlantis so we had walked to the Straw Market and around town a little before coming back. DD made Flubber in the lab the last night and wouldn't tell us the ingredients. She said they told her it is a Disney secret! I found the recipe online this morning though :)

Anyway, that's about it -- while we're glad we tried the cruise, we all got off the ship wishing we'd stayed in Coronado for 3 extra days instead, and will do that in the future. DD even said "Are we going back to our Disney hotel now?"
 
Sorry you didn't enjoy the cruise....some things are not for everyone. That said there have been a lot of discussions about the dress code (or lack of enforcement) of the code. Having only been on 7-day cruises I don't know the difference although I have heard the 3-4 day cruises tend to be more casual. I only encountered one time where I thought a person was completely out of line and the CM insisted that they dress correctly before coming into the dining room before lunch.

The cabins on the ship are about the largest a float except for some of the more premium ships. Sometimes we set our expectations to such a level that we would be disappointed no matter what. I personally would have gone to a manager about my stateroom problems so that I wouldn't have to dwell on them for the duration. Also, there is no obligation to tip ever so you were given incorrect information. Hard to change now but something to remember in the future if you cruise. There are some cruise lines that add the tipping to the price of the cruise and then any extra is optional but Disney doesn't do that - at least not yet. They do explain the 15% gratuity in the literature however, it may be buried and you might not have noticed it.

We all know cruising isn't for everyone and we are happy that you shared your concerns with us. Hopefully you share those concerns with the cruise line as well so that they can continue to improve their service.
 
Thanks, we intend to. I agree that some things aren't for everybody. I guess I missed the discussions here of the lack of dress code enforcement, and we probably would have dressed up anyway, as that's what we enjoy. I know part of our frustrations, esp. in regard to cabin size, came from never having done this before -- and after you don't get clean sheets or shampoo, but the ice and trash services are nonstop (grin) you start to assume that this is how it just must "be" on cruises.
 
I'm very sorry you didn't have a good first cruise experience. I understand why you wouldn't do it again. I guess you were just very unlucky with the combination of servers/host/CM's you received. I wouldn't have tipped the recommended amounts, I don't care if they argued with me, I would have told them that tipping is for GOOD service, not BAD service or LACK of service.

We cruised on the Magic in January for the first time and we had GREAT service! Our stateroom host never came in our room except to clean it every day and to refill the ice once more. If he had come in while we were sleeping, I would be at that Guest Services desk SO fast...that is just RUDE! What if you weren;t sleeping?

Just remember, while you did have a very bad experience, I don't believe it is the norm for DCL. Unfortunately you've been put in a spot where so many things went wrong in a short period of time. It's funny how so many people can go on the same cruise and have such different experiences! I hope you filled out your comment card.
 

I'm very sorry you didn't fully enjoy your cruise on the Wonder, but thank you for sharing your report with us. It sounds like there were some things you liked, but most you didn't and that's unfortunate. My husband and I took a 7-night Magic cruise and we thought the bed was great, couldn't even tell it was twin beds converted to a queen. About the sheets though, I doubt ours were changed the entire week, but I only change them at home once a week so it didn't bother me at all. You must change yours more often than that, if you expected them to be changed on your 3-night cruise. It's too bad you were unhappy with the size of your stateroom, I don't know if inside cabins are smaller than cabins with verandahs or not but we thought ours was quite large for a ship. Although the verandah did kind of "extend" the living area, and we did have a couch, maybe you didn't, I don't know. About the room steward coming in too often, you probably should have complained about that to him/her or guest services, you shouldn't have had to put up with that, especially coming in at night while you were sleeping, wow! We didn't have that problem at all, in fact we never saw our room steward going in or out of our room. He was very discreet, but did a wonderful job in keeping our room clean and ice bucket filled. I loved your idea of ordering a pitcher of lemonade from room service to keep in the refrigerator to have during the day, never thought of doing that, it's a really great idea, thanks for sharing. Again, I'm sorry you didn't fully enjoy your cruise, but thanks for taking the time to post your report.
 
I am sorry you didn't have a good experience!!!!
Maybe the size of the cabins isn't stressed enough. They are very small compared to a hotel room, however, Disney has some of the largest standard cabins afloat. We have been in a verandah cabin (on a different cruiseline) that was smaller than our category 11 cabin on Disney. The verandah was included in the size of stateroom.
It doesn't sound like your stateroom host put the thing in the middle of the beds to prevent the beds from coming apart. Disney is big into conservation and won't change sheets unless absolutely necessary. However, if you had asked your host, he/she should have complied with your wishes. Coming into your cabin while you were sleeping and with the do not disturb sign on the door is unacceptable.
You may tip whatever you desire. Those are guidelines, not written in stone.
Maybe you should write a letter or e-mail Disney with your concerns. I am sure they would like to hear.
I am always concerned when someone that has never cruised before, chooses a 7 day or longer curise. since they don't know if they will like it or not. You did the smart thing. You may wish to never cruise again or try again, but with a larger cabin. It would be more money, but you may be happier with more space.
 
Another note.
We can't stand Nassau, but you have to go to find out. If we are on a 4-day, we just consider it another sea day. We do get off, but just to look at the other ships that are docked. One time we were docked next to the QE2.

We are always overdressed! No matter what the cruise. We like to dress up, it is part of the fun. Just do what you want and don't worry about anyone else. Just remember, those that dressed poorly are being looked at. If they are looking at you, it is because you look so nice dressed up as a family! I do agree that they should either enforce THEIR rules or get rid of them!
 
Maybe the size of the cabins isn't stressed enough. They are very small compared to a hotel room.

I think this was the biggest shock to all of us. I read all the time that Disney's cabins are 25% larger than other ships', and my first reaction when I saw the room was "smaller than THIS?!" :) I really appreciate all the kind replies. If we did it again, I think I'd definitely have to look into a larger room. I wish I hadn't gotten misinformation on the tips at Guest Services either -- I think our bad experience was part not being prepared for what to expect, and part bad luck.

If I could just take a plane to Castaway Cay for the day, I would sign up tomorrow though :)
 
I am sorry that you had a bad experience. We are taking DD on a 3-day for her birthday in October.

We have previously only sailed on Holland America. However, my question is this: Isn't there a lock on your door in your room once you are in, so that no one can enter? I know this was the case on HAL.
 
Originally posted by Magnetic
He told us we were required to tip the minimum. We were tired of arguing at this point and paid the minimum $97-something in tips.

Is anyone else bothered that they were told that they were REQUIRED to tip the minimum, regardless of service?
I would have been steamed if I was told that!
 
I was always under the impression that tipping is optional as a reward for good service! had someone told me that it was required, I would have laughed in their face. It is too bad that these bad things had to happen and mar your vacation Magnetic, but know that we appreciate hearing the good and bad of everyone's vacation here. Only then can we make informed decisions and also for DCL to take note of things that need improvement. (and they do take notes!):)
Hope your next vacation is smooth sailing...whether on land or sea!
Lisa
 
> Isn't there a lock on your door in your room once you are in, so that no one can enter?<

There is a bolt that you can flip, and this was partially our fault -- I meant to include this in my first post. We locked it every night except the last one, because I had ordered a pitcher of ice water late at night and I got up to answer the door. I forgot to flip the bolt after I got the water.

Still, though, it's frustrating to me that the cabin steward would still disrespect our Privacy Please sign, open the door, and then, seeing us in the room, decide to empty the garbage? We slept with the light on for DD's sake, so it's not like he wouldn't have seen us all sleeping.

He was certainly quiet (or we were really tired!) because none of us woke up. But still -- we didn't like it.
 
WELL I AM SORRY TO HEAR YOU HAD A BAD TRIP. I LOVED THE DISNEY CRUSIE AND CAN NOT WAIT UNTIL MY FAMILY AND I TAKE ANOTHER IN 2004! IT SEEMS THE CAST MEMBERS ASSIGNED TO YOU WERE A MAJOR CAUSE IN YOU DISLIKING THE CRUISE. SORRY, YOU WERE UNHAPPY WITH THEM...DISNEY TRIES. THE WHOLE MONEY THING....WHAT DID YOU EXCEPT? EVERYHING AT DISNEY OR ANY CRUISE IS ALWAYS AT A HIGH PRICE, WITH ALL THOSE LITTLE EXTRA'S THROWN IN TO UP THE PRICE. I GUESS IT IS SOMETHING YOU HAVE TO EXCEPT......I DID. WELL, I JUST WANTED TO SAY THAT I WAS SORRY TO HEAR YOU DID NOT ENJOY THE CRUISE. I HOPE THAT IN THE FUTURE YOU WILL TRY IT AGAIN AND CHANGE YOUR OPINION. :p:earsgirl:
 
Wow, sorry to hear your experience had so many downs!

Am I the only one who thinks its really weird for the stateroom host to be out in the middle of the night in the first place? I know they usually clean the rooms in the morning/afternoon, and are on hand if you need anything, but it seems really really odd for them to just pop in at night!

I too would have been quite upset if someone had told me that we were required to tip the minimum. We were blessed with amazing staff (including the server that I still want to marry if I can hunt him down one of these days ;)- tipped him WAY extra for being so darn good looking!), but if we'd had as much trouble as you did, I would have been hesitant at tipping even the required amount!

I really hope Disney takes your comments into consideration!
 
Am I the only one who thinks its really weird for the stateroom host to be out in the middle of the night in the first place?
Well, maybe making themselves available...But coming into a room while people were sleeping is very strange.....They could open themselves up to all sorts of accusations and I would think that they would not want that type of liability.

Personally, if that had happened to me...I would have had to report it and made sure that someone in the right line of authority was notified. That is just terribly inappropriate in my view.

I am however relieved to hear that the doors do look once you are inside....Especially, in the fact that we will have our DD with us...
 
Sorry to hear that you didn't enjot it too much. I can definitely agree with you about the dress code. When we went, we were on the four day Magic for the Millenium sailing- meaning we spent New Years Eve 1999 into 2000 celebrating on the ship. New Years Eve was a black tie formal- we knew that when we signed up for the cruise, for us it was a selling point, we thought it would be fun. FH bought a tux and wore it and I wore a floor length black silk ballgown. Our tablemates at dinner wore.............JEANS!!! I couldn't believe it. Their thoughts were that this was their vacation and they wanted to relax. I thought that they should have gone to the buffet that night then. That night everything was supposed to be black tie and there were a number of people who did dress appropriately but quite a few did not. I was offended, everyone knew about it going in.

We also disliked Nassau and if/when we cruise that itinerary again we would definitely do a shore excursion!

I am glad you at least liked WDW, maybe someday you will cruise again, for us having at least a window makes all the difference for feeling cramped/clautrophobic:)
 
I think it was very brave of you to post your report on this board.:) Although we like Disney very much, and are DVC members, our DCL experience was not up to our expectations, either.

It is true that "Disney cruising is not for everyone", but the issues you brought up would be disturbing in a 3-night stay at a moderate hotel.

However, these issues will not produce sympathy from the people who like Disney, ALL Disney, no matter what.

Thanks for your post.
Carolyn
 
I am so glad you did this report, and so sorry that you did not get to enjoy your cruise. I learn't a lot form reading it, and so I will be locking my door at night lol. The pitcher of lemonade was a great tip, have not heard of that but that is a good idea, thanks.
 
I read magnetic's posting. Magnetic, in comparison to other cruise lines, disney tries harder and cares more. Their rooms are a little larger than the standard staterooms. The family rooms and suites are larger but carry a more substantial sticker price. I think that the disney cruises child care is superior to any other cruise line. they hire more counselors for the kids and have more activities. Magnetic needs to cruise on a line such as carnival and she will definitely see a quality difference.
 
I was on a carnival cruise and I recently looked back at the pictures of our cabin on there and compared t with our cabin on the Disney cruise and the one fom the carnival cruise was like a shoe box...there was not even room for a TV on the floor, it had to be hung up on the wall! It really made me appreciate the Disney cabins...but if you have nothing to compare it to I can see where you would think they were small
 


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