As we were waiting I decided to check our boarding passes for the next day only to find....Boarding Group C What?!

I paid for Early Bird Check In both ways, and it didn't look like they checked me in. One of the reasons I get it is so I don't have to be up at the time of the flight 24 hours ahead to check in, but now I feel like I'm going to have to be paranoid about it and double check each time. I was on hold almost until we got to Epcot, but the gist of it was when I added 2 days to our trip the check in didn't transfer over. Normally they have a team that makes sure things like that don't happen, but they said they might've been in the reservation right when I made the change and missed it. Oh, and there was nothing she could do now but try and request a refund because it's nonrefundable. Southwest often gives you the option to "request a refund" even with nonrefundable fares, etc, but they usually only give it back in points. They said the best they could do is tell us to ask at the gate, and see if they'll let us board sooner.