delete post

[apnep]

ugh!!! So I thought this was done..... he emailed a letter YESTERDAY

Why haven't you called to speak with a supervisor?? Get on the phone and resolve it yourself and don't give up. Keep calling back until you get the answer you want. Don't wait anymore, call!

Good luck!
Ang

 

[rysmomma242]

Why haven't you called to speak with a supervisor?? Get on the phone and resolve it yourself and don't give up. Keep calling back until you get the answer you want. Don't wait anymore, call!

Good luck!
Ang

I have called twice.... they are making the refund..... there is nothing else they can do. I asked the girl I talked to yesterday how much it would cost to upgrade to the CL, if it wasn't that much I would just do it out of a different account and I could tell DH that they did it as a compensation..... but she said since we booked with the 40% off rate it would be over $400 a night for CL!!! There isn't anything else they can do... it takes as long as it takes for the refund to go through, they are trying to cheat us out of our money, they just made a mistake. DH is being unreasonable....

 

[taximomfor4]

I am not sure what your husband thinks...the error was made, caught, and fixed. You ended up exactly in the shape you should have, so really, it was just a clerical error. WDW may have reimbursed any money you ended up being charged in fees, but you didn't have any.

In all the times companies have overcharged me by mistake (once I got double charged for a nice hotel. Seriously, the 3 of us only used 1 room that night, not 2!) I called the bank, they put a "dispute" on the overcharge making the overcharged funds immediately available, then I called the hotel. Done deal.

What would the compensation be for? It's an error, that happens a LOT all over the place. Heck, I have had it happen at my local Domino's twice in 4 years. I still go there, it gets fixed every time.

I wonder if he is just either

A) using this as an opportunity to try to get something for nothing, which isn't cool and I HOPE he isn't one of "those" people

or

B) Looking to get out of this trip, whether out of worry about finances or because he just isn't into it

Either way, OP, I feel for you. You are caught in the middle and don't even know what the REAL issue is. It can't really be because of one mistake, you know? We had a horrible experience our first family trip, gave it another go, and had a great time even though there is always some glitch or other, in every trip...like what they say - that something goes wrong at every wedding!

 

[apnep]

I have called twice.... they are making the refund..... there is nothing else they can do. I asked the girl I talked to yesterday how much it would cost to upgrade to the CL, if it wasn't that much I would just do it out of a different account and I could tell DH that they did it as a compensation..... it takes as long as it takes for the refund to go through, they are trying to cheat us out of our money, they just made a mistake.

OK, first, did you say you spoke to a supervisor? And second, NO WAY would I pay to upgrade when it was their mistake just to make DH happy! That is silly! Why would you get mad they are cheating you out of your money and then go and pay for an upgrade? I also thought I read yesterday that you called the bank to see about stopping payment on the unauthorized charges? I don't know what happened last year on your trip but it must have been bad for DH to be this upset especially if you have the money in another account to cover it until it's refunded.

Good luck, girlfriend, but I would still keep trying until I got someone who was really in charge. Hope it all works out for you.

Ang

 

[Planogirl]

What exactly is the point of talking to a supervisor when they've already corrected the error? Just to get a freebie?

I wonder if DH isn't looking for a way to get out of this trip too. OP, good luck!

 

[apnep]

I have called twice.... There isn't anything else they can do... it takes as long as it takes for the refund to go through, they are trying to cheat us out of our money, they just made a mistake. DH is being unreasonable....

Oh, I'm sorry, I misread that, your HUSBAND thinks they are cheating you out your money while you are waiting on the refund. Still, I wouldn't be paying for an upgrade. Why's DH so bent out of shape over this if it's being refunded? Make that man a martini and tell him to calm down.

I'll be rootin' for ya. Good luck!

 

[*pixie*dust*]

ugh!!! So I thought this was done..... But hubby calls this morning and tells me to call the airline and see what happens if I cancel our tickets!!! We are flying Southwest, so they will just give a a credit that has to be used within a year.... BUT still..... He is nad because he emailed a letter YESTERDAY and they haven't replied yet!! Give them a chance!!! It hasn't even been 24 hours. I am thinking I should just cancel and be done with it. No matter what they do it won't be good enough for him.
QUOTE]

Unfortunately, I think you have hit the nail on the head with the bolded statement. His issue is bigger than the over charge. It would probably be best to cancel and work through this issue than go and have a miserable time!

 

[apnep]

What exactly is the point of talking to a supervisor when they've already corrected the error? Just to get a freebie?

I wonder if DH isn't looking for a way to get out of this trip too. OP, good luck!

Oh, no not for a freebie, but to get them to make the return faster that 7 days.

Ang

 

[disneystacy]

Sounds like hubby is looking to get a freebie or doesn't want to go on this trip at all.

Not really sure why hubby gets to call all the shots though. It would be a cold day in you know what before hubby put his foot down without giving specific reasons. Sounds like control issues. A mistake was made and fixed. They happen, its called life.

Not really sure why a upgrade to CL will make a difference?

 

[rysmomma242]

OK, first, did you say you spoke to a supervisor? And second, NO WAY would I pay to upgrade when it was their mistake just to make DH happy! That is silly! Why would you get mad they are cheating you out of your money and then go and pay for an upgrade? I also thought I read yesterday that you called the bank to see about stopping payment on the unauthorized charges? I don't know what happened last year on your trip but it must have been bad for DH to be this upset especially if you have the money in another account to cover it until it's refunded.

Good luck, girlfriend, but I would still keep trying until I got someone who was really in charge. Hope it all works out for you.

Ang

opps typo..... I meant to say "its NOT like they are trying to cheat us" ....


I think you are also right that DH is just using this as his "excuse" not to go. Although it really was his idea in the first place.... I didn't actually get excited until I started planning. I ordered super cute little dresses from Etsy, the kiddos have there little Disney Dollar Incentive charts up on the wall to earn spending money.... we are 36 days away!!

But I refuse to go and be miserable the whole week because of this silly mistake!!!

Wish I could find a way to make him happy....

 

[disneystacy]

opps typo..... I meant to say "its NOT like they are trying to cheat us" ....


I think you are also right that DH is just using this as his "excuse" not to go. Although it really was his idea in the first place.... I didn't actually get excited until I started planning. I ordered super cute little dresses from Etsy, the kiddos have there little Disney Dollar Incentive charts up on the wall to earn spending money.... we are 36 days away!!

But I refuse to go and be miserable the whole week because of this silly mistake!!!

Wish I could find a way to make him happy....

I would make him happy and go without him. So what if the money is from his bonus check. You are 36 days away from your trip and you and your kids are looking foward to it.

 

[rysmomma242]

I would make him happy and go without him. So what if the money is from his bonus check. You are 36 days away from your trip and you and your kids are looking foward to it.

I wish!! That will never happen!!

 

[Wendy5055]

WOW...it really sounds like you need to pull out a bottle of wine after the kiddies are in bed...then sit with your hubby and have a talk about it all. You need to be calm and in control because it sounds a bit like he has lost it on this one. Just find out (in a non-confrontational manner) what is really going on in his head...does he just feel finances are too tight, upset of problems (specifics help here), stressed out at work, are you calling him with every little update about the bank/mistake???

He needs to understand that HE is not the only one looking forward to or going on this trip! It just sounds like someone needs to put his big boy undies on and deal with it...sorry...JMO.

I do hope it all works out for you.

 

[*pixie*dust*]

I wish!! That will never happen!!

It sounds as though you have a difficult home life.
The fact that he would never stay home and let you go tells me that
there are some definate control issues. It doesn't sound like you are
going to win on this one. Cancel and try again in a year or so. It sounds
like if you go now it will be a miserable trip no matter what. 2 miserable trips in a row to WDW will probably guarentee that you never go back based on DH 's reactions. I don't want that for you or your little ones!

 

[Rosiekins]

Can you try and make him see how hard it would be on your kids? With only 36 days away it would be very difficult to explain to them. Tell him it isn't just about what he wants but the whole family. If it were just you two it would be different but with kids it hardly seems fair.

 

[Lucky4me]

First of all, you have every right to be upset.

Second, it's nobody's concern whether you have $60, $600, or $6000 in the bank, how can that possibly tell them whether you can afford a Disney trip, and how dare they say it?! NOYB!

Third, don't email. Write a letter and mail it. Here are several addresses you can write to. When I had an issue, I wrote to two addresses just in case, and I got two phone calls. One was very concerned, and I even got something I wasn't asking for. The other wasn't as concerned, but listened to my issue. Here is a page from Deb's AllEars with several addresses you can use:


http://allears.net/pl/contact.htm



Good luck. I would certainly let them know that this error on their part put you in a bind. Just don't be excited and upset when you write it, do it calmly and factually-leave emotions out of it.

With all due respect, concerning your second point, she is the one that said they are not the type of people to have an extra $600 in an account to cover a mistake like this. She said it, not anyone else. She put it out there, twice in her first post.

If I didn't have an extra $600 to cover an error like this, I would most certainly cancel this trip and bank that $3,000. Then, when something like this happened again, I WOULD have some savings as a cushion and the error would be a non issue.

At some point common sense needs to prevail. Maybe her husband has come to that point.

 

[apnep]

I would make him happy and go without him. So what if the money is from his bonus check. You are 36 days away from your trip and you and your kids are looking foward to it.

Yea, and he can spend the portion not being spent on him at Disney while he's all by his lonesome and your'e sending him postcards.

 

[apnep]

WOW...it really sounds like you need to pull out a bottle of wine after the kiddies are in bed...then sit with your hubby and have a talk about it all.

I agree with this. Maybe you need to find out what really bothering him?

Ang

 

[Kay1]

It sounds like DH really has a thing for CL but, as you have said yourself, that's not going to happen because of an error. If CL means so much to him maybe he could sell something he owns to pay for it. Some old jewelry, maybe?

Good luck.

 

[rysmomma242]

It really isn't a matter of control. I am a stay home mom, hubby works his tush off to make a good life for us. It is supposed to be a family vaca... I sometimes just wish he would relax... The bottle of wine sounds like a good idea.... I should buy Indaba... That is what they have at AK!!