I have not had an email either
I can sympathise with both parties here
Neither myself or DH smoke & like most none smokers hate it

, but my parents both do. This is the 1st cruise they have booked a veranda as last year they said it was such a pain going to the smoking locations so I no they will be furious when they find out

(let's just say I'm not telling them until I've had the confirmed email

). I'm sure they would have just booked an inside cabin if the'd of known sooner.
As the the old saying goes you can please some of the people some of the time ........