Dec 9 Condo Meeting-Updating Live!

[toocherie]

Thanks Liferbabe! I'm reading Tim's twitter feed too!

 

[LIFERBABE]

Perks

Pet Boarding discount
Broadway shows
D23
2 restaurants Via Napoli & Tutto
Trail rides

Availability
Use your 11 month window
And plan
Streamlined waitlist result double digit increase in matches
DVD is in compliance and never oversold a resort
Won't build church for Easter Sunday

Room readiness and cleanliness
Checkout on time to be ready by 4pm
High % of rooms ready by 4pm
Texting readiness status

Cleanliness call immediately so it can be fixed while you are therE

 

[LIFERBABE]

Online booking is running behind schedule but will be a high quality product

We will get our planners today after meeting!

The 2nd book will follow in Spring and no more late planners!

 

[jlovesee]

I hope someone asks about the rumored restrictions on resales...

Jennifer

 

[LIFERBABE]

Aulani Hula dance

 

[magicmommy]

 

[toocherie]

I hope someone questions the restrictions on resales too.

 

[LIFERBABE]

Aulani showcase

Speaking to VP of Hawaii DVC

Progress remarkable, DVC approach New with Aulani (message from the great ones). Tell the story of Hawaii and history and culture

 

[dianeschlicht]

Online booking is running behind schedule but will be a high quality product

That's almost the exact same thing they told us at the members meeting 4 years ago! I guess they can't tell the difference between 1 and 4 years.

 

[LIFERBABE]

Still on Aulani

Restaurants- Buffett and AMA AMA (fish)

Spa- Wai Ola Spa 18k sq ft + 5k of outdoor space

Vowel renewals and weddings

Designated Adult ares and children

Auntys Beach House for kids on leeward side story pits

Aulani Villas will be well themed. Angled balconies for great views. 80% ocean views
Video-large Hawaiian art collection.

 

[LIFERBABE]

DVC guest ratings 90%. Hilton @ 87.5%

DVC #1 employer of year award by ARDA

Storybook vacations featuring member families will air as infomercial on several channels

Sonja Dees Jones- Member Services 90%
Member accounting 88%

Blt adding firepit, jogging trail, more umbrella tables, resurfaced splash pad

Akv moved smoking area to garage
Moved hogs to pembe. Adding covered walkway to shorten walk between jambo and kidani
Vb- new patio furniture for villas. Roof, pool filtration, new mattresses in 2011

Ssr-summer 2011 opening of paddock pool. Re painting entire resort new flat panels in 2011 resurfacing congress park pool in 2011

Gcv- new BBQ pits

 

[Sammie]

Hopefully someone will ask about the status of the Paddock pool
Resales
Does JL have to call in problems with his rooms when he checks in.

 

[LIFERBABE]

U asked We listened

Online booking- ms new system email confirmations multiple credit card acceptance 1 confirmation number for multi segments
Travel insurance $79 for a year covers all reservations for the year
Blt- modified studios fixing sinks locks
Hhi- sign being added on highway that says next right. Very complicated due to zoning
1 time use points-$15 per point
Pre arrival emails to members.

 

[LIFERBABE]

600 + members in attendance

Member QA time

 

[LIFERBABE]

Member -villas not right at checkin.

Member offered points for rent$10.
Has over 1600 points and wants tiers loyalty program
Jl said it is coming soon

 

[jmatias]

Thanks for posting LIFERBABE! Great to have someone there are the meeting.

 

[LIFERBABE]

Member cruise booking issues hold time concerns
Jl- looking at options trying to make everyone happy. New process for 2012

Website news will have dates easier to find
Special programs to recognition cast
Stop outsourcing- packages cost money now
Jl-balance with members and shareholders- outsourcing will remain an option
Member cruise issue-add on incentives during week of cruise proposed. Jl will look at it but no promises

 

[LIFERBABE]

Reallocation- usage needed to be redistributed. Weekends not being used
Jl- needed to be done and DVC is in the right place
Not all members will be pleased
Member perks-World of Disney discount wanted
Jl- c what they can do
Internet upgrade to wi fi?-cost money multi year plan
DVC member not getting free internet at Coronado springs.
Gas grill at BWV-costs
Incentives for housekeeping to check rooms better instead of members
SDJ- housekeeping is being monitored and has codes to enter into phone system to report room issues

Merchandise-DVC

 

[LisaS]

When you get a chance could you elaborate on the outsourcing discussion? Thanks.

 

[toocherie]

when someone who is either at the meeting now or has been to a meeting has time, could you explain the process of who gets to ask questions? are they pre-screened? some of these questions (or at least the answers) seem lame. (why would a DVC member get free internet at Coronado Springs? please!)