Dear Lord, employee using dirty mop to clean tables at AOA after mopping floors!

[pigletliz]

I'm confused. According to the article they fired the woman as soon they were told of the issue. What else could they have done? Put her in the stocks in mk?

Exactly! I just came from AOA, so I am totally skeeved out, but does anyone really think that Disney trains their employees to clean tables with the same mop they just used for the floors? They are a huge employer. Of course they have castmembers and vendors who don't follow policy, for whatever reason. (rushed, overwhelmed, lazy, etc.) There is no huge company that can keep an eye of every employee every single minute. Granted, the dining area in AOA isn't THAT huge. It is also a personnel issue, so I am surprised that they stated specific disciplinary action against her. I'm guessing that wanted to make sure that the guests are confident in their cleanliness.

Note: I am also disgusted by the number of people I saw changing diapers on benches and tables, discarding their diapers in the parking lot, not washing their hands and not flushing the toilets. Just eeewww. Unfortunately, this is not just a Disney thing. It is everywhere.

 

[MammaMoe48]

I was disturbed a touch the first time I read this but then I just saw a report on Trip Advisor about a housekeeper cleaning a shower at Beach Club with a brush the occupant had just seen them use to clean the room's toilet! Is it accurate? I cannot say but I don't see why someone would make it up. Once is a fluke of bad housekeeping practices twice is a problem. It's not going to stop me from staying onsite (honestly I am happy in my ignorance of hotel cleaning practices and try not to think about these things beyond checking for signs of bed bugs) but it is disturbing nonetheless.

If we knew about half the stuff that goes on in hotels and restaurants we'd never go anywhere.

 

[tbssenterprises]

I was saw a woman bathing her baby in the sink at the ladies room close to Space Mountain. Yes, I said something. I wanted to embarass the hell out of her. Of course, I walked away trembling, but seriously *** is wrong with some people?

 

[Polydweller]

I think Disney also said that this was an isolated incident and saying the woman was hired by a vendor. Sounded like they were making excuses (just my read on it)

Not an excuse necessarily. They do use third party vendors for this, actually they have third party in lots of areas. Disney barred the person from the property because only the vendor could fire them.

And why make excuses, no business would ever see that as acceptable. Whether it was your own employee or third party you'd take action on this immediately. If this happened in one of my group's hotels we'd do the same thing, bar the person from the property and then let the third party who employs them deal with the discipline.

 

[gogo]

Not an excuse necessarily. They do use third party vendors for this, actually they have third party in lots of areas. Disney barred the person from the property because only the vendor could fire them.

And why make excuses, no business would ever see that as acceptable. Whether it was your own employee or third party you'd take action on this immediately. If this happened in one of my group's hotels we'd do the same thing, bar the person from the property and then let the third party who employs them deal with the discipline.

Oh, Disney did the right thing regarding this woman. I was responding to the poster that said they were not happy with how Disney handled it. When I looked at the Disney response, I agree they did the right thing but how do they know its an isolated incident. If the man did not video this woman using a mop on the table, no one would know. Not blaming Disney's response but it just seemed like a broad statement on Disney's part. But, really what else could they say, so I get it.

A number of years ago, I saw a person working behind the dessert section at CSR. I really don't want to say what I saw because I'm sure it will cause a heated debate. But, I did not go to a manager or the employee. Would I handle what I saw differently today, I believe I would. So my point is there is a lot of things that go on everywhere and unless it is caught on camera, you can't say that something is an isolated incident.

 

[ellie05]

That is just wrong! I don't think is fair to give this kind of reputation to people in the hospitality industry. I have worked at a hotel and the housekeepers were some of the most hard working people I have ever meet. Of course there is always a bad apple in the bunch, but that is everywhere.

We also received a monthly magazine about the industry and some of the thing you see there can't be unseen . The reason why I am so very picky at choosing hotels. Although it can happen everywhere, but usually higher rated hotels have to keep better standard.

 

[BlueSkies]

Tonka's Skipper An employee who washed tables that people dine on with a mop that she used on the floor is responsible for her own actions... why would you think her supervisor should be fired...??? You don't need any training to know that is just wrong....

 

[Polydweller]

Oh, Disney did the right thing regarding this woman. I was responding to the poster that said they were not happy with how Disney handled it. When I looked at the Disney response, I agree they did the right thing but how do they know its an isolated incident. If the man did not video this woman using a mop on the table, no one would know. Not blaming Disney's response but it just seemed like a broad statement on Disney's part. But, really what else could they say, so I get it.

A number of years ago, I saw a person working behind the dessert section at CSR. I really don't want to say what I saw because I'm sure it will cause a heated debate. But, I did not go to a manager or the employee. Would I handle what I saw differently today, I believe I would. So my point is there is a lot of things that go on everywhere and unless it is caught on camera, you can't say that something is an isolated incident.

True, but the opposite statement is also true. How would one know that it is an isolated incident. With my years in hospitality I'd say it's not a common occurrence and shouldn't be perceived as common. There are bad employees everywhere and hospitality is no different. All of us want to maintain our reputations, our businesses depend on it. So there are checks and balances including video surveillance, inspections, unannounced checks, and even good employees who do inform managers. And of course the level of discipline meted out has an impact as well.

One of the best things a customer can do is inform the hotel of something you see. We really do want to know. But do it as soon as possible, the longer it's put off the harder it is to investigate.

I guess my point is, just because this was caught on film does not mean it is common practice, it most certainly is frowned on by everyone and action will be taken as it was in this case.

 

[ellie05]

Disgusting.

As a side note, I am not surprised this was at AoA.

Why are you not surprised? This women could have been send to any Disney resort. It just happen she was working at AoA, but it could easily have been the poly, gf, BC,etc.

 

[SwanVT2]

I saw a similar observation in a Tripadvisor review of Beach Club recently. It freaked me out. I love that resort. I'm not going to let it get the best of me and want to believe it was an isolated incident because everyone I encountered there was just fabulous!