We had a fantastic Orbitz deal for part of our recent stay; we booked club level, and I contacted IPO within a week or so of booking, they had our reservation in the system. I added my requests then.
A couple weeks before our stay, I called Orbitz and asked them to give me a confirmation number for the resort, rather than the short, lettered confirmation that Orbitz uses. They put me on hold for a few minutes while they called the resort, and came back with a 12-digit number exactly like the one I had for the half of our stay booked through DRC. It even began with the same 4 numbers, so I felt a little more secure.
I was not able to get the online system to recognize the number, but I wasn't too worried, as the same thing happened last year when I booked through a TA. I was assured by the resort that they had our reservation, so I felt confidant everything would be fine - and it was.
We moved from the BC to the GF, checked in as usual and had no issues whatsoever with the reservation. Got a nice room in a good location, no feeling at all that the resort didn't see us as "regular" patrons.
Congratulation to everyone who snagged that great rate, enjoy your trips!
