Last year I made my reservation via the phone. When I arrived there was a note on my package that I needed to stop at the concierge desk once I had my room cards. My room was ready so I took everything there, got the kids and DH settled in the food court--it was 2pm and our flight was delayed so we had not eaten since breakfast--and while they were eating I went to the concierge and picked up my tickets (badges) and they swiped the card to remove the meals. You're tickets are then prepaid and you do not give the key card to anyone at the restuarant. (just remember that your dining credits will be lower than you think they should be becasue that meal has already been deducted)