My DD was injured on Splash Mtn Last Night-closed ride down-WDW is no help-update p20
I am currently sitting in our room at the boardwalk now as I type this at almost 11 am. We should have been up at the parks about 3 hours ago, but instead we are still here in the room.
Last night, we stayed at the MK on day 2 of our trip, for the EMH. About 11 pm my wife and i decided to go back to the room with her 9 year old so we cojuld get our luggage that was to be transferred to our room since we had been out all day.
My sons, aged 15 and 13 who are wdw veterans of 6 trips now, wanted to stay, and i said that was fine since they knew what to do. My stepdaughter,14, who was on her first trip ever to wdw wanted to stay with them, and we were fine with that.
We had just arrived at the boardwalk adn were walking in the hallway about 12 am when my wifes cellphone rang. My son was calling saying we needed to go back to the park.
The kids were riding splash mtn. From what ive found out, they went on it, and rode it 2 times in a row, being able to stay on it to ride it again. On the second ride, there is from what i was told, a place that goes up and down kinda fast before the main drop.
My DD was sitting in the front of the car with my son, and she braced herself for the dips. when doing this, her foot got stuck up in the log.
She was crying and they did not stop the ride until the end. All the cars behind them were stopped and they could not free her. We got called again to return to the park and we asked to speak to someone there. My son gave his cell to someone who told us to come back to the park. WE said it would be about an hour to return with transportation and asked if someone could pick us up. We were told they had no way.
I finally called the front desk myself at BWV, and was connected prompty to security, who about 20 mins later had a car ready for us to take us the MK. We went in the back way right to the ride, where we saw her in an ambulance and a group of about 6-10 people.
We were greeted and told it was our decision to seek medical treatment. My wife telked to her and deceided to take her to the hospital.
My sons told me that they closed the ride about 30 mins later and removed everyone. It was closed for the night-sorry everyone who was there!
My sons said they got splash mtn t shirts because they were wet from the ride. They said they had to take apart the front of the log itself to free her foot. I was told when i arrived that there is a bar in the front and somehow her foot was lodged up in it. They took apart the front of the log and freed her of it,all the while in pain.
My wife went in the abulance with her and i was taken back to the resort with my sons. We were told they would give my wife and DD a ride back when done and gave her a number to call.
About 4 am my wife arrived back. She said the hospital said it not broken, but severely strained muscle. As of now, she cant walk at all. The hospital did not teach her how to use the crutches, would not wheel her out to the car, and almost would not let my wife call me when leaving.
When my wife got to the resort, the driver wanted money for the ride. We were told it was free.
Now we sit her and wdw has done nothing. We tried the number to the manager and didnt get a hold of him. I had her call the main lobby and ask for someone who works in the dept with him. We were told they are sorry for the trouble and that my wife can take the Rx to the lobby to hav them take care of it and possibly get an electric cart for her to use since she cant walk on it yet.
We were also told that any and all bills, hospital, dr, taxi, fees, etc are going to be billed to us and sent to our home. It takes 3-5 days for them to examine what happened. This doesnt seem right.
They should take responsibility for this now. I think its a design flaw or something if her foot can become lodged in the log somehow. How can that happen??
You would think they would want to help, but we have heard nothing yet and have spent all this money to be here and are stuck in the room now.
I dont know if the ride is reopened today as we have not been out yet. I was told it was not reopened last night because once shut down, it takes a while to restart it so they didnt do that last night.
For her pain, trouble and everything else, you would think they would be bending over backwards to accomidate her and us for this, but nothing has been done. And the treatment at the hospital was horrible!!
Any ideas on who to contact or what to do??
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