DD injured on splash mtn-update p16

[lillygator]

I think some of us are skeptical and some are not (regarding the facts)...there is nothing wrong with that. We do not know all the facts....plain and simple. We don't truly know how WDW CM's were acting or how the family was acting, we are reading it on a messgae board. I guess in my experiences at WDW - I would never have guessed at how the poster says it was handled.

I fell on Main Street during MNSSHP at 6/7 months pregnant.....it was my fault, I had on clunky shoes and stepped wrong on one of the tracks....with my costume and being on the ground I don't think you could tell right off that I was pregnant....but I had CM's rush right to me offerring assistance, wanting to take me to first aid etc...luckily I was just embarrassed more than anything.....

(did I really just admit to falling on MS?)

My whole "red flag" issue is that the father expects to be "paid", I don't see how the entire vacation is ruined, sure it may be tougher to get around...but then I guess its what you make of it.

 

[beattyfamily]

BUt when retelling a staory which account would have more validity a stranger or the parent of the child was my point? This is an entire thread created to discount this mans post of what happened to his daughter. He came to the boards for advice and support and instead got bashed. How could what a diser poster's daughters roomate get equal consideration as to what the father posted? It just seems here on the dis boards anything negative to Disney opens the OP to a bash session. It is ridiculous. If my son was hurt on property and Disney was aware of it I would be pretty upset that they did not even check on my child and did not at least cover the medical expenses. I don't blame him for expected decent treatment during an unfortunate accident.

Ok but all that has nothing to do with me. I didn't bash the OP. I was only commenting on the fact that both accounts are hearsay.

I'm done. Carry on.

 

[lillygator]

BUt when retelling a staory which account would have more validity a stranger or the parent of the child was my point?

well since the father wasn't there obviously he is choosing to believe what his daughter says....which in some cases not always be the truth. (not saying it is here) I think what the CM saw would also hold a good bit of weight here.

 

[3DisneyNUTS]

I have had two asthma attacks at WDW and it would have only ruined my vacation it I let it. It takes me 2-4 weeks to fully recover so I did have to alter my vacation, but I still really enjoyed them.

So you think that a wheelchair guest cannot enjoy WDW as much as on who walks it?

A wheelchair guest IN PAIN would definitely not njoy WDW as a walking guest. Plus you have a chronic condition as does my son (epilespy) this girl came expecting fun and got injured instead. We make accomodations to our trip so our son can enjoy WDW. Does he have a better time when his seizures are controlled? of course.

But to expect this father to push his in pain daughter around the parks to salvage a vacation is absurd. She is hurt the vacation is ruined. Disney should have at least check up on her and offered the family something to add some magic to an awful experience. None of this requires Disney to admit fault.

 

[Tiggernut_jadie]

So what you're saying is that the 'disgruntled' parent of a teenager who wasn't there with that child (note the word CHILD) at the time is somehow more beleiveable. Sorry but I work with teenagers all the time and there isn't one born who isn't 'economical with the truth' if they think they'll be in trouble!

 

[DisneyPhD]

BUt when retelling a staory which account would have more validity a stranger or the parent of the child was my point? This is an entire thread created to discount this mans post of what happened to his daughter. He came to the boards for advice and support and instead got bashed. How could what a diser poster's daughters roomate get equal consideration as to what the father posted? It just seems here on the dis boards anything negative to Disney opens the OP to a bash session. It is ridiculous. If my son was hurt on property and Disney was aware of it I would be pretty upset that they did not even check on my child and did not at least cover the medical expenses. I don't blame him for expected decent treatment during an unfortunate accident.

I agree. I have been trying to stay out of this, but the way people have treated the OP and his family has really bothered me. Why do people need to be so skeptical? What does a person get from doubting others? Let's just try to be supportive to a family who's trip did not start of well and encourge them to try to be postive instead of leting a bad situation ruin an entire vacation.

OP I hope you are out having a good trip and you DD heals quickly. I also hope that aside from this situation you are able to find examples of the high quailty of care WDW can give and kindnes of cast members.

 

[lillygator]

He came to the boards for advice and support and instead got bashed.

You're forgetting, advice and support on how to have WDW comp his room or offer a new vacation.

 

[mickeyfan2]

BUt when retelling a staory which account would have more validity a stranger or the parent of the child was my point?

Sorry I see both the same way. What if I posted that I got hurt at WDW today. Would you believe me? How do you know I am even at WDW (which I am not)? I said in the closed thread that I felt sorry for his stepdaughter and to not let this ruin your vacation. But he kept up with the paper, lawyers and comping so he was the one ruining the vacation. Then to do the YAGE was the topper for me.

 

[MosMom]

Well, when the OP is looking to possibly sue & get monetary compensation...I might just take the claim of the worker of the ride with a little more weight. That and having ridden in the front seat many many times, something smells fishy.

If my child was hurt on Disney property and it was the fault of Disney...yes, it would be nice if they helped. If I let my child go to the MK completely unsupervised and they got hurt I would be DAMN sure it was Disney's fault before I went on the warpath. Disney has said they are investigating and that probably includes viewing the ride video. I'm sure Disney knows what happened and will react accordingly.

 

[Tiggernut_jadie]

To the person who loved dictionary defintions, here's one for you......

hear·say (hîr'sā')
n.
1. Unverified information heard or received from another; rumor.
2. Law. Evidence based on the reports of others rather than the personal knowledge of a witness and therefore generally not admissible as testimony.

I can't see where in that is says 'hearsay of a parent is more trustworthy than hearsay from another person' - can you?

 

[3DisneyNUTS]

I think some of us are skeptical and some are not (regarding the facts)...there is nothing wrong with that. We do not know all the facts....plain and simple. We don't truly know how WDW CM's were acting or how the family was acting, we are reading it on a messgae board. I guess in my experiences at WDW - I would never have guessed at how the poster says it was handled.

I fell on Main Street during MNSSHP at 6/7 months pregnant.....it was my fault, I had on clunky shoes and stepped wrong on one of the tracks....with my costume and being on the ground I don't think you could tell right off that I was pregnant....but I had CM's rush right to me offerring assistance, wanting to take me to first aid etc...luckily I was just embarrassed more than anything.....

(did I really just admit to falling on MS?)

My whole "red flag" issue is that the father expects to be "paid", I don't see how the entire vacation is ruined, sure it may be tougher to get around...but then I guess its what you make of it.

The father expecting compensation is only after Disney did nothing to check on his family and daughter. If this was handled properly from the beginning it would not have turned into this mess. Getting the parents a ride immediately to MK would have been a start. Making the parents have to ask for a shuttle to MK is a joke. Not providing them a ride to/from the hospital is shameful. So I don't blame him for looking for reimburement. AFter spending 8k on a trip who wants to be hit with all this when Disney could have easily arranged for the little things and kept the father from feeling the way he does.

 

[beattyfamily]

Then to do the YAGE was the topper for me.

Oh, I missed that! It's so hard to keep up with the two threads on this subject!!

 

[lillygator]

2nd post on closed thread….mentioned lawyer.

“We are on the phone as we speak to wdw guest claims. they are doing nothing about it. No ECV for free, nothing. They want us to use a push wheelchair but my wife has a bad back and cant push her. Right now they will do nothing. Anyone know who to ask for??

update-just off the phone, claims will do nothing! NO ECV at all. They said they are rented by an outside agency contracted out and we cant have one. We have to pay out of pocket for everything, and if they determine its their fault, we will get money back. Do we call a lawyer now, new station, or what??”

4th post on closed thread…

“I was told that we are responsible for all medical, thats fine, we have insurance.

She asked what else we needed, i said an ECV would be nice for her to get around and she said they dont do that. We have to wait 5-7 days for them to open the claim. It wont even be assigned until after we leave it sounds like. I tried to call the vice presiden of the MK, and the front desk said the person is out of the office and the secretary said all claims must go through that dept, would not even talk to me. All i can do is email at the general email address as well or call claims. I mentioned the word lawyer, and she said we can do that, but then they wont talk to me anymore if i do, only the lawyer.

know anyone to call?? should i call the local paper and tell them or what??”

if they asked what the family needed why didn't they go ahead and state it?


“No, we are not looking to sue, just want something done about it. It is DD first trip here and now she cant enjoy it, and it puts a strain on all of us. I do think that disney should do something for us.....yes. Something in the means of comping out trip our offering another one. After all, if they get us here again, they make more money from us. Did we start out looking for this.....no”


"My sons said they got splash mtn t shirts because they were wet from the ride."

 

[Hannathy]

To the poster who said would it kill Disney to call YES it may after the OP started threatening lawyers it changes everything and they CAN'T call it could be called admitting to guilt in court.

Another element to all of this is we only have the OP's version of how Disney treated them. We don't know how he treated them was he obnoxious from the start that no one wanted to help. Anyone I've known who got hurt or had a problem at Disney was treated very well of course they were nice to Disney also and didn't start demanding things. he started demanding things that night at the hotel and continued with threatening a lawyer the newspaper and expecting an entire comped trip for his entire family. Nothing Disney did was good enough. They called an ambulance when she obviously wasn't that badly injured they said she didn't need the ambulance to go to the hospital and we know how well they CYA, they could have sent her to first aid. A wheel chair wasn't good enough and for heavens sake how could they expect a 14 yr old to master crutches. And before we forget she only sprained her ankle! Teens have been known to play sports or dance on a sprained ankle if they don't want to come out of the game, and she can't go to Disney in a wheelchair- It wasn't a serious or debilatating injury.

I for one can believe the posters DD's roommate why would she make it up, she isn't a Disney manager trying to protect Disney she's a college kid there for the money and to have fun. I also have witnessed how much a person's story changes after the fact and after talking to a parent. I worked in an ER for years and accident victims would often tell us one version and when the police got there it would be very different- esp. if there was any chance they had done something wrong and had talked to a family member.

I don't think any one has been mean on the board but people are getting tired of others working the system and increasing prices and regulations for everyone. He was looking for validation for demanding a free trip and he didn't get it.

 

[lillygator]

The father expecting compensation is only after Disney did nothing to check on his family and daughter. If this was handled properly from the beginning it would not have turned into this mess. Getting the parents a ride immediately to MK would have been a start. Making the parents have to ask for a shuttle to MK is a joke. Not providing them a ride to/from the hospital is shameful. So I don't blame him for looking for reimburement. AFter spending 8k on a trip who wants to be hit with all this when Disney could have easily arranged for the little things and kept the father from feeling the way he does.

so you think if someone made a phone call and asked how the daughter was the father would say "wow what a great vacation we don't need anything else, thanks for calling?"

I guess depending on the severity maybe there are transportation issues, don't know - but the parents could also have hailed a cab which is sure as heck what I would be doing if I thought my child was hurt...I mean, wait for a bus?

 

[lillygator]

I haven't seen anything in the papers but would have thought it would have made the Orlando papers....the Peter Pan thing did....and this girl basically had to be "extracted".

 

[3DisneyNUTS]

Is it WDW policy that teens can't go into the parks without their parents?

I don't see where the OP allowing their children in the park together was the crime that everyone makes it out to be.

How different is it than letting your child ride a ride without you? If the parent was standing at the base of SM waiting or eating a mickey bar would it change the fact that the child got hurt? If she stood she would have done it anyway even if the parents were in the park. I mean obviously she was hurt she received medical attention. The only way to prevent this (if it were the child's fault ) is to ride the rides with every teen. Make all rides need a guardian ride with those under 18. It is ridiculous.

I just don't see the crime in allowing a 14year old with her two older siblings in the park together without parents. It is just one more thing to pick the parents apart with. Villify them more since they wanted some decent treatment from Disney. I mean their kid DID get hurt on Disney property.

 

[3DisneyNUTS]

so you think if someone made a phone call and asked how the daughter was the father would say "wow what a great vacation we don't need anything else, thanks for calling?"

I guess depending on the severity maybe there are transportation issues, don't know - but the parents could also have hailed a cab which is sure as heck what I would be doing if I thought my child was hurt...I mean, wait for a bus?

Yeah I do think it would have helped the situation. Just one phone call shows the parents that Disney cares. And who thinks clearly when a child is hurt? I honstly think if Disney rushed the parents to their child's side then got them transportation to the hospital and back covered their medical expenses then the father would not have to think about getting his $$ back. Of course when it has to get all legal why shouldn't he expect Disney to compensate him for his room? He is under the impression that it is Disney's fault his daughter got hurt. If that is what turns out to be the case he deserves a partial refund. I just think if Disney didn't automatically turn on the defensive the father would not have to worry about the bills he is accruing.

 

[Tiggernut_jadie]

I haven't seen anything in the papers but would have thought it would have made the Orlando papers....the Peter Pan thing did....and this girl basically had to be "extracted".

Yeah I though this was a bit off too! I've checked all the local papers' websites and the TV stations for central Florida but there is nothing.......................

 

[mickeyfan2]

I haven't seen anything in the papers but would have thought it would have made the Orlando papers....the Peter Pan thing did....and this girl basically had to be "extracted".

I am wondering too!