DCL Telephone Wait Time

[EDH Family]

I called 2.5 hours ago and got right in, of course after the 5 minute COVID protocol spiel.

 

[KarenMom]

I called yesterday and the message said the wait time would 130 minutes. So I hung up and will back either first thing in the AM or maybe at the end of the day.

 

[Disneyland_emily]

I think the 5+ vax thing has a piece but I really feel that this current variant plus the realization that 2022 isn’t starting out ‘normal’ means people are done waiting for ‘normalization’ and are bailing.

 

[Dug720]

We booked wdw for our cruise dates but haven't cancelled the cruise just yet. In case we all end up w covid and recovered in time to go... which since we have a 3yo in preschool and my DH is in the hosp daily, is not all that unlikely. It seems like everyone I know has it right now.

It’s such a catch-22. I’d need to book a room/ticket package so I’d have my park reservations - but you also have to cancel that sooner.

If the room were to be almost anywhere other than Riverside I would pull the trigger. That is how much I do NOT like the themeing there (or FQ).

 

[Dug720]

I think the 5+ vax thing has a piece but I really feel that this current variant plus the realization that 2022 isn’t starting out ‘normal’ means people are done waiting for ‘normalization’ and are bailing.

I don’t have to have “normal” - but I don’t want to be stuck in Miami.

 

[insureman]

It’s such a catch-22. I’d need to book a room/ticket package so I’d have my park reservations - but you also have to cancel that sooner.

If the room were to be almost anywhere other than Riverside I would pull the trigger. That is how much I do NOT like the themeing there (or FQ).

POR is our favorite resort!. Oh well to each their own.

 

[Dug720]

POR is our favorite resort!. Oh well to each their own.

Yeah - I am in a clear minority not liking it.

 

[Cheburashka]

Was on hold today for almost 2 hours and I get an automated response that they can't take any calls! Call back later they say. I call back and it says 122 minute wait.

That is horrible customer service. I'm sorry it happened to you.

I called to cancel my cruise a few days ago. When I initially called (midday), I was quoted a 170+ minute wait time & therefore hung up. I set my alarm & the next morning I called them immediately upon their opening, and had no noticeable wait.

Set your alarms, folks. It works.