We have cruised three times - a combination of points and cash for each one. We have never been upgraded. We do go in July - we also usually request certain cabins (always need two) - going in July and requesting specific cabins, may or may not make a difference. We did check at the port for our second cruise. We asked if we could upgrade and if there was a cabin (w/verandah of course) not too far from the cat. 11 inside (our sons) and there was so we took it (two adults, one child) for almost $700.