Davids DVC: Rental reimbursement or rescheduling?

[DisneyBB]

I thought I would share my experience so far as an owner with David.

My reservations are in the last few months of my use year. I did realise this when I accepted them but like everyone else didn't envisage this happening.

I contacted David with my concerns about points expiring etc (this was before the DVC update). He replied promptly and explained what he is currently doing. I replied saying I would like to contact my renters and ask them what they would like to do. I had decided to work within Davids refund policy if the renters wanted his voucher or reschedule to another date.

David thanked me and said he would contact the renters to see what they wanted to do. He did say that I could approach them but was concerned that I maybe would be placed in a position of compromising the contract or not being able to answer questions. So I left it to them to contact the families.

One of the families came back with a request to reschedule. I did this online using the same points after banking them. The cost to renter has not changed and the new contract to them states that in case this situation happens again hey would be given a travel voucher.

Waiting for the other family to decide, but TBH it has been a very smooth transaction. Now the worry of points not expiring has gone it makes it a lot easier. I have used David for years renting out my points and everything has gone smoothly in the past. Will I rent again? not sure because of the worry of losing points and disappointing families is quite stressful. Def will not rent them in the last 4 months of their life though.

Thought it is important to say when transactions have gone well just to balance things out.

 

[Sandisw]

I hope renters can get refunds from David’s if that is possible under the contract they have with him. I don’t think it is. Early indications are that credit card charge backs may not be successful. We have already read reports on this thread that Pay Pal have rejected a charge back claim after reviewing contract.

Its not clear that in Canada David’s has broken any Pay Pal rules. Pay Pal in the US has different rules to other countries they operate.

The option to take insurance is available and if you decide not to take that option you run a risk that you will lose out. Not taking insurance is a gamble, usually you win, but not always.

David’s recommends renters to take insurance because unexpected things can happen. It’s up to each individual if they decide to follow that advice or not.

I thought the chargeback was for a vacation rental that was available but not for a Disney canceled room.

 

[Sandisw]

I thought I would share my experience so far as an owner with David.

My reservations are in the last few months of my use year. I did realise this when I accepted them but like everyone else didn't envisage this happening.

I contacted David with my concerns about points expiring etc (this was before the DVC update). He replied promptly and explained what he is currently doing. I replied saying I would like to contact my renters and ask them what they would like to do. I had decided to work within Davids refund policy if the renters wanted his voucher or reschedule to another date.

David thanked me and said he would contact the renters to see what they wanted to do. He did say that I could approach them but was concerned that I maybe would be placed in a position of compromising the contract or not being able to answer questions. So I left it to them to contact the families.

One of the families came back with a request to reschedule. I did this online using the same points after banking them. The cost to renter has not changed and the new contract to them states that in case this situation happens again hey would be given a travel voucher.

Waiting for the other family to decide, but TBH it has been a very smooth transaction. Now the worry of points not expiring has gone it makes it a lot easier. I have used David for years renting out my points and everything has gone smoothly in the past. Will I rent again? not sure because of the worry of losing points and disappointing families is quite stressful. Def will not rent them in the last 4 months of their life though.

Thought it is important to say when transactions have gone well just to balance things out.

That is great he worked with you. It sounds like others were not that lucky.

 

[DisneyBB]

I thought the chargeback was for a vacation rental that was available but not for a Disney canceled room.

Yes this is not in the same situation as the Disney cancelled reservations. But think mine would have ended up that way. I could just watched it play out but thought if I was a family renting I would want the opportunity to reschedule a trip.
I thought it would useful as others have up and coming trips that Disney may well cancel.

 

[dsnymnkyuncle]

Read them all.

Buy insurance next time.

To much redundant reading, try the actual policy summary. Notice WHO has to cancel the trip to create coverage. And of course, it is not available since there is a chance insurance companies will have to disgorge their fraudulent coverage.

Trip Cancellation for Any Reason

(Trip Cancellation for Any Reason coverage is temporarily unavailable)

Optional Trip Cancellation For Any Reason can reimburse up to 75% of your prepaid, forfeited, non-refundable Trip Cost if you have to cancel.

The reason for your cancellation doesn’t matter, but you will need to meet a few other requirements.
To be eligible for this coverage, make sure:

1. You purchased Trip Cancellation For Any Reason within 24 hours of making initial deposit for your trip.
2. You cancel your trip 48 hours or more before your scheduled departure.
3. You insured all of your nonrefundable trip costs that are subject to cancellation penalties.
4. Your per person trip cost is no more than $10,000.
5. You weren’t disabled from travel when you bought coverage.

 

[dsnymnkyuncle]

More importantly, buy the RIGHT insurance next time.

LAX

Please help, what company is the "RIGHT" insurance? Easy to just repeat false incorrect information. What's the name?

 

[Bowen Family]

I thought I would share my experience so far as an owner with David.

My reservations are in the last few months of my use year. I did realise this when I accepted them but like everyone else didn't envisage this happening.

I contacted David with my concerns about points expiring etc (this was before the DVC update). He replied promptly and explained what he is currently doing. I replied saying I would like to contact my renters and ask them what they would like to do. I had decided to work within Davids refund policy if the renters wanted his voucher or reschedule to another date.

David thanked me and said he would contact the renters to see what they wanted to do. He did say that I could approach them but was concerned that I maybe would be placed in a position of compromising the contract or not being able to answer questions. So I left it to them to contact the families.

One of the families came back with a request to reschedule. I did this online using the same points after banking them. The cost to renter has not changed and the new contract to them states that in case this situation happens again hey would be given a travel voucher.

Waiting for the other family to decide, but TBH it has been a very smooth transaction. Now the worry of points not expiring has gone it makes it a lot easier. I have used David for years renting out my points and everything has gone smoothly in the past. Will I rent again? not sure because of the worry of losing points and disappointing families is quite stressful. Def will not rent them in the last 4 months of their life though.

Thought it is important to say when transactions have gone well just to balance things out.

Thank you for sharing this. This is exactly how all three parties can and should work together to find a mutually acceptable outcome. And since the recent DVC policy announcement, I’d like to think we’ll see a lot more of these stories. But so far, David’s is rebuffing my repeated requests to simply seek a deferred reservation with the owner. They keep calling themselves my intermediary, but are literally doing the opposite of what an intermediary is supposed to do! More renters should contact them and insist on this approach before even contemplating this so called voucher or credit. I already have a credit, thanks very much! 70% of my money is with the owner! Let us all sort this out the easy way before agreeing to take up residence in this house of cards they are building.

 

[dsnymnkyuncle]

Insurance posts matter when making renters whole is part of the discussion. Dave has taken an unusual course in fixing the problem. Chargeback is a viable alternative to David and the problem. Several post that insurance is also a solution. It is not. I tried to get coverage as I posted before for a trip last JAN at then end of the day, reading the policy the answer was the policy WOULD NOT pay. The cost of the policy then became wasted.

I appreciate the reference to insure and go and will be looking at it later. For now it makes extremely clear that C19 is EXCLUDED from coverage after insure and go declared C19 a "KNOWN EVENT" on the 11th of March. So far they will "CONSIDER" a claim for before they made the declaration. As you can see from the above post there is still a multiple set of fine print hoops to jump through.

Far easier to just ask who, if anyone, actually got paid by an add on insurance policy and who the issuer was.

 

[suemom2kay]

I hope renters can get refunds from David’s if that is possible under the contract they have with him. I don’t think it is. Early indications are that credit card charge backs may not be successful. We have already read reports on this thread that Pay Pal have rejected a charge back claim after reviewing contract.

Its not clear that in Canada David’s has broken any Pay Pal rules. Pay Pal in the US has different rules to other countries they operate.

The option to take insurance is available and if you decide not to take that option you run a risk that you will lose out. Not taking insurance is a gamble, usually you win, but not always.

David’s recommends renters to take insurance because unexpected things can happen. It’s up to each individual if they decide to follow that advice or not.

Assuming Paypal has a "no timeshare rule" only for the US makes little sense to me and I find that highly unlikely. In addition, the majority of his customers are in the US and would be putting a claim through Paypal US. My point is if PP says no timeshares, PP is not likely to protect the renter when it doesn't work out.

And really, are we still talking about the renter having insurance? David's breached the contract when the room was cancelled. The reason for the cancellation is irrelevant since it was NOT cancelled by the renter. David's is responsible to refund they're money and I am confident that once CC companies verify that the goods were not received on the purchase, they will authorize the chargeback. But, we'll just have to wait and see.

 

[Bowen Family]

Thank you for sharing this. This is exactly how all three parties can and should work together to find a mutually acceptable outcome. And since the recent DVC policy announcement, I’d like to think we’ll see a lot more of these stories. But so far, David’s is rebuffing my repeated requests to simply seek a deferred reservation with the owner. They keep calling themselves my intermediary, but are literally doing the opposite of what an intermediary is supposed to do! More renters should contact them and insist on this approach before even contemplating this so called voucher or credit. I already have a credit, thanks very much! 70% of my money is with the owner! Let us all sort this out the easy way before agreeing to take up residence in this house of cards they are building.

An update on my request to reschedule with the owner:

David’s has just advised me that my owner’s points are set to expire in Dec 2020, so rescheduling our May 2020 AKL stay with that owner for a 2021 date is not possible.

Can an owner please help me understand this? Does this mean that the owner’s points were banked from 2018 and were originally going to expire in June 2020 (one month after our trip), and that DVC’s new 6 month extension on banked points means they now expire in Dec 2020? That’s the only scenario I can think of, since if these points were from 2019 or 2020 UY points, they would be available beyond Dec 2020. Am I even close on this?

 

[Amymouse13]

Assuming Paypal has a "no timeshare rule" only for the US makes little sense to me and I find that highly unlikely. In addition, the majority of his customers are in the US and would be putting a claim through Paypal US. My point is if PP says no timeshares, PP is not likely to protect the renter when it doesn't work out.

And really, are we still talking about the renter having insurance? David's breached the contract when the room was cancelled. The reason for the cancellation is irrelevant since it was NOT cancelled by the renter. David's is responsible to refund they're money and I am confident that once CC companies verify that the goods were not received on the purchase, they will authorize the chargeback. But, we'll just have to wait and see.

I know as a renter I paid with a credit card not PayPal and I am not sure it was even option.

 

[CarolMN]

An update on my request to reschedule with the owner:

David’s has just advised me that my owner’s points are set to expire in Dec 2020, so rescheduling our May 2020 AKL stay with that owner for a 2021 date is not possible.

Can an owner please help me understand this? Does this mean that the owner’s points were banked from 2018 and were originally going to expire in June 2020 (one month after our trip), and that DVC’s new 6 month extension on banked points means they now expire in Dec 2020? That’s the only scenario I can think of, since if these points were from 2019 or 2020 UY points, they would be available beyond Dec 2020. Am I even close on this?

Yes, that must be the case. If June use year points originally from 2018 were used, the extension just announced says those points will now expire on 12/1/2020. The last night they could pay for is 11/30/2020.

 

[Bowen Family]

Yes, that must be the case. If June use year points originally from 2018 were used, the extension just announced says those points will now expire on 12/1/2020. The last night they could pay for is 11/30/2020.

Very helpful, Carol! Thank you!

 

[dsnymnkyuncle]

Very helpful, Carol! Thank you!

My understanding of the 'voucher' is that you are uncoupled from the owner currently contracted with. One part of the voucher that benefits is that your owner could be paired with someone travelling sooner and you could be paired with a different owners with different point use years. This is not an endorsement of the vouchers.

 

[DVC Doctor]

The amazing thing is that Davids is absent posting on this site and others.

If there was good news to report, he would be using these forums to post, if there is bad news, then he would vanish.

Live by the sword....die by the sword

 

[Sandisw]

An update on my request to reschedule with the owner:

David’s has just advised me that my owner’s points are set to expire in Dec 2020, so rescheduling our May 2020 AKL stay with that owner for a 2021 date is not possible.

Can an owner please help me understand this? Does this mean that the owner’s points were banked from 2018 and were originally going to expire in June 2020 (one month after our trip), and that DVC’s new 6 month extension on banked points means they now expire in Dec 2020? That’s the only scenario I can think of, since if these points were from 2019 or 2020 UY points, they would be available beyond Dec 2020. Am I even close on this?

The other piece is they could be banked 2018 Dec UY points. Those are not being given any extension because they anticipate resorts open by then.

So, they could either be points from June UY points that were extended, or they type I mentioned above.

 

[Cyberc1978]

An update on my request to reschedule with the owner:

David’s has just advised me that my owner’s points are set to expire in Dec 2020, so rescheduling our May 2020 AKL stay with that owner for a 2021 date is not possible.

Can an owner please help me understand this? Does this mean that the owner’s points were banked from 2018 and were originally going to expire in June 2020 (one month after our trip), and that DVC’s new 6 month extension on banked points means they now expire in Dec 2020? That’s the only scenario I can think of, since if these points were from 2019 or 2020 UY points, they would be available beyond Dec 2020. Am I even close on this?

Yes, that must be the case. If June use year points originally from 2018 were used, the extension just announced says those points will now expire on 12/1/2020. The last night they could pay for is 11/30/2020.

couldn’t the points have been from a December 2018 UY which have been banked to 2019 as well? Then they would expire 11/30-2020 too.

They aren’t necessarily from a June UY which have been extended.

 

[Cyberc1978]

The other piece is they could be banked 2018 Dec UY points. Those are not being given any extension because they anticipate resorts open by then.

So, they could either be points from June UY points that were extended, or they type I mentioned above.

Ha ha my point exactly - I didn’t see your response

 

[McCrae]

As you love stating ”buy insurance” you know owners could do the same to protect their points should they expire in the event that they weren’t able to provide the agreed upon reservation And are due to provide a refund as they did not live up to their end of the contract by closing the resort. I think that both owners and renters can easily point the finger at David’s in this case as he promised protection to both sides. As most can attest, insurance is not the answer for renters.

Owners could buy insurance, but it wouldn’t be the same type as renters should have. Both parties would be looking to cover different risks.

Renters are facing a problem if they didn’t have insurance. Potential losses could have been covered. Insurance to cover this risk was available for the renter. If you wanted to be protected insurance clearly was the answer.

If anything I am surprised that anyone would sign a contract with a no refunds clause and not take out insurance to protect themselves. So many things can go wrong.

 

[McCrae]

I know as a renter I paid with a credit card not PayPal and I am not sure it was even option.

Owners are paid through Pay Pal. People had been talking about the possibility of David’s doing a charge back through PayPal against owners.
As ever with threads the discussion points can drift. Some posters started to criticise David’s for using PayPal as they thought this activity was not allowed and it was a sign of bad practice. The PayPal rules in Canada and every other country are different. It appears that in Canada it’s not against the rules for Davids to pay owners through PayPal. Pay Pal protection is not available and Davids has no chance of a successful charge back against owners.