Davids DVC: Rental reimbursement or rescheduling?

[Sandisw]

Sandy, you can rent on your own just fine. Posting for less than what David charges will still be more than he paid you. I like having a conversation with my renter even before the contract is signed. I want them to feel comfortable with me and explain/answer any questions they may have. Makes the whole process so much better..They always have my number to reach me any time. You can do it!!

Oh, I know that I can rent for more! I was just saying that if it was a choice, I’d take less doing it by myself than every using a broker,

I am not sure I am doing it again anyway. I’d rather just transfer extra points when I have them!

 

[DisneyBB]

If David's said the contract is frustrated, would owners be in violation of contract if they worked directly with renter??? There is no contract... So is everything he is saying outside the contract lol

That’s what I would like to know as well. If the contract is voided by this can we not just do our own thing?

 

[McCrae]

It is so confusing. I was told ok to contact and that if I refunded it would towards the travel voucher. I would rather the renter got refunded. But I dont think I am the one in control of this and just want to ensure I don’t, by accident, cause more issues that some how negates the contract.

So from some of the answers here. Even if the points are expiring David is still asking for the money back?

David has asked for money back, but it was a voluntary request to me.

 

[cruisehopeful]

Hi everyone!

I have a reservation with David's DVC in May and I contacted them earlier this month to see if they can get in touch with the owner to reschedule my trip to a later date. I'm a nurse right in the epicenter of COVID 19, therefore I knew the situation was looking bleak and Disney would not be up and running in May. They sent me a canned email response just like their replies on Facebook. I know they are inundated with cancelled reservations from March and April, so the chances of them of working on my May reservation is slim to none, but I gave them a head ups to try to work things out with the owner this way they don't lose any points.

Should I initiate a CC charge back the day I'm supposed to check-in? I used my Chase Sapphire back in October and their site does not mention anything about a charge back time frame. I also prepaid my dining plan with Disney gift cards. How will I get that money back?

Your dining plan will probably be auto refunded to your gift cards. It might take a long time, but Disney is giving refunds.

I never rented from a broker, but is there any way you can find out who the owner is? Many owners are trying to help the renters if they have the ability to rebook or get a refund. If you cannot figure out how to locate the owner, I'd go ahead and start a charge back right now. Davids sounds like a Ponzi scheme and you should to whatever it takes to get your money back.

 

[McCrae]

Hi everyone!

I have a reservation with David's DVC in May and I contacted them earlier this month to see if they can get in touch with the owner to reschedule my trip to a later date. I'm a nurse right in the epicenter of COVID 19, therefore I knew the situation was looking bleak and Disney would not be up and running in May. They sent me a canned email response just like their replies on Facebook. I know they are inundated with cancelled reservations from March and April, so the chances of them of working on my May reservation is slim to none, but I gave them a head ups to try to work things out with the owner this way they don't lose any points.

Should I initiate a CC charge back the day I'm supposed to check-in? I used my Chase Sapphire back in October and their site does not mention anything about a charge back time frame. I also prepaid my dining plan with Disney gift cards. How will I get that money back?

I am an owner and would suggest you go down the charge back route. You will need to ask David's for a full refund before you start the process.

From my experience David's will make no attempt to contact the owner you rented from. I offered to David's the option of working with the renter to reschedule their visit. He didn't take me up on this.

It might be worthwhile contacting Disney now and asking what is their refund policy on dining plans and how do you go about getting a refund.

 

[McCrae]

Your dining plan will probably be auto refunded to your gift cards. It might take a long time, but Disney is giving refunds.

I never rented from a broker, but is there any way you can find out who the owner is? Many owners are trying to help the renters if they have the ability to rebook or get a refund. If you cannot figure out how to locate the owner, I'd go ahead and start a charge back right now. Davids sounds like a Ponzi scheme and you should to whatever it takes to get your money back.

If you contact a owner directly don't be surprised if you get no response. The contract they have is with David's and not you. Under the contract David's does not allow owners to contact renters.

Whilst most owners are willing to help, many would be concerned about the implications of breaking the contract terms with david's.

 

[DisneyBB]

If you contact a owner directly don't be surprised if you get no response. The contract they have is with David's and not you. Under the contract David's does not allow owners to contact renters.

Whilst most owners are willing to help, many would be concerned about the implications of breaking the contract terms with david's.

I am even more confused now. I could not see anywhere in the contract that says we cannot contact the renter. We can’t go ahead and reschedule or refund but can start a conversation copying David in to prove we are not saying anything we should do. My worry is the renter will know their options.

 

[McCrae]

I am even more confused now. I could not see anywhere in the contract that says we cannot contact the renter. We can’t go ahead and reschedule or refund but can start a conversation copying David in to prove we are not saying anything we should do. My worry is the renter will know their options.

It reads pretty clearly that you are trying to be as helpful as possible. I think you also need to consider how do you protect yourself from possible litigation.

Why not step back and let things play out.

Maybe your renter is happy to accept the no refunds clause.

If your renter lodges a credit card charge back application why not wait to see if they are successful.

 

[Cyberc1978]

@DisneyBB Thank you for being so supportive of the renter. Please be aware that there are several owners on this thread who have clearly mentioned that they might re-rent the returned points and keeping their 70%. Some of these owners might be giving you advise even though they are not legal experts! I believe that most owners are like you willing to help but they are afraid to reach out because of these posts. If you have a time sensitive reservation and David has mentioned that he is ok with you rescheduling the renter, I would urge you to reach out to both Davids and your renter. Many owners have been successful rescheduling their renters recently.

Just to add, if I were an owner, I will not be sending my 70% to Davids for him to keep and give a voucher to the renter. Please just try to reschedule the renter.

Most owners if not all want to help If they can. However some can’t help as their points are expiring. Also most agrees that throwing good money after bad is a terrible business choice. In this case if owners still haven’t received their remaining 30% and are left with expiring points only way to recoup the 30% would be to use new points for a new reservation.

 

[moab44]

I booked my trip last August for this April. I haven’t received my voucher email yet. Even though it’s cancelled. I live in Canada . I wanted to see what my option were with my Capital One Aspire MasterCard. So I called today. They said with that particular card I have travel insurance. They will cover each person on the trip up to $1000.00. They said even if Dave’s goes bankrupt I will get $4000.00 dollars. I will still be out $2000.00 but that’s better than nothing. They also said even if it took a couple years from the first date of purchase I would still be covered. So I think I will see what how the voucher program works. If we don’t get the hotel or time we want or the park Is still closed next year or as stated before Dave’s go bankrupt we can still get some money back.

 

[LawrenceFamily]

assuming David’s is NOT around when your 30% is due. What would you do? I’d also assume that you would also know well in advance if he wasn’t.

What would I do about what? If a business is bankrupt, there's next to no chance that I'd get any part of the 30% that was owed to me.
The reservation is still live though and I have the owners email address, so if the worst did happen then I'd just liaise directly with the renter and make sure they had a good holiday. It is what it is.

 

[lawboy2001]

In his latest contract, #7"Credit can be used for any service offered by David's Vacation Club Rentals including but not limited to Point Rentals, Cash Bookings at Disney owned resorts, Cruise Bookings or Adventure by Disney bookings.", he is offering renters to do a cash booking with Disney. If this is truely a cash reservation, then it should be refundable per Disney. But he states that this is nonrefundable as well. So, in the case of another closure (eg, pandemic), Disney would allow Davids to cancel the reservation, then he pockets the money!! I can't imagine this is legal in any country, especially Canada. If he really has the money to make a cash reservation for you, then he should allow you have the same benefits as other Disney guests.

Also, -“In the case of Point Rentals, upon requesting a reservation with your credit code, you will be asked to authorize a new deposit. Once the code has been confirmed, your deposit will be refunded and the reservation process will continue. " I have already paid him a lot of money for him keep, why would I pay more money to check to see if they can find availability?

Too many issues with his new contract! Ugh!

Nothing wrong with that really. David's makes a contract with his renters that their payment is non-refundable, David's books an accommodation as a travel agent with Disney, with terms that he gets his money back from Disney upon cancellation, per terms of his agreement with Disney. He's acting like a reseller or bundler in this case. There is no rule of law he needs to provide the same terms to his customers as Disney provided to him.

 

[GoingSince1990]

Regarding credit card chargebacks, don't assume that you will not be successful just because it is a long time since you paid for the trip. In November 2015 we charged about $4000 to our credit card for a daily meals delivery service called The Fresh Diet. When the firm went out of business in July 2016, at which time we had about $2500 worth of meals remaining to be delivered, I assumed that we would be out of luck because it was about 8 months since we had paid. But I went ahead and filed the chargeback anyway, got an immediate conditional credit on my card, supplied the information that Citibank requested, and lo and behold, won the dispute, and the credit became permanent. At least for this credit card, the chargeback time limit clock does not start at the time of payment, it starts at the time that the goods and services paid for are not supplied. If I was a renter I would absolutely go ahead and file the chargeback as opposed to accepting that awful "travel credit" that David's is trying to push on people.

 

[disneypharm]

Nothing wrong with that really. David's makes a contract with his renters that their payment is non-refundable, David's books an accommodation as a travel agent with Disney, with terms that he gets his money back from Disney upon cancellation, per terms of his agreement with Disney. He's acting like a reseller or bundler in this case. There is no rule of law he needs to provide the same terms to his customers as Disney provided to him.

So, basically by signing the new contract which does not give me any protection, I am getting rid of the previous contract that gives me some!! I am sorry, that is just greedy! So, in that case, he has the owner's 30%, his commission from the previous booking, and then my cash from Disney. Just Wow!!

 

[banzai75]

I booked my trip last August for this April. I haven’t received my voucher email yet. Even though it’s cancelled. I live in Canada . I wanted to see what my option were with my Capital One Aspire MasterCard. So I called today. They said with that particular card I have travel insurance. They will cover each person on the trip up to $1000.00. They said even if Dave’s goes bankrupt I will get $4000.00 dollars. I will still be out $2000.00 but that’s better than nothing. They also said even if it took a couple years from the first date of purchase I would still be covered. So I think I will see what how the voucher program works. If we don’t get the hotel or time we want or the park Is still closed next year or as stated before Dave’s go bankrupt we can still get some money back.

This is interesting way. I did not think about trip travel insurance. From my interpretation, Chase's travel insurance indicates this is a covered.

Do you think I should file a trip insurance claim as well as a chargeback? I already filed a chargeback, but trip insurance must be filed within 20 days of the occurence.

 

[Cyberc1978]

What would I do about what? If a business is bankrupt, there's next to no chance that I'd get any part of the 30% that was owed to me.
The reservation is still live though and I have the owners email address, so if the worst did happen then I'd just liaise directly with the renter and make sure they had a good holiday. It is what it is.

If davids goes out of business and your contract is with him then you are in a position to cancel as you would not get the final payment or find a solution with your renter.

in this case I would recommend the renter to do a CC chargeback. When or if the renter wins he could pay the 30% and do whatever he wants with the rest.

 

[Dracula]

So, basically by signing the new contract which does not give me any protection, I am getting rid of the previous contract that gives me some!! I am sorry, that is just greedy! So, in that case, he has the owner's 30%, his commission from the previous booking, and then my cash from Disney. Just Wow!!

There should not be much "cash from Disney", unless you paid money on top of the credit voucher. David may also not have the 30% due the owner, as that may have been refunded to the owner upon completion of a new rental. But yes, these are pretty onerous terms on the voucher - and there is a chance you would be out of money, and because the voucher terms it may be more difficult to pursue a chargeback.

 

[moab44]

This is interesting way. I did not think about trip travel insurance. From my interpretation, Chase's travel insurance indicates this is a covered.

Do you think I should file a trip insurance claim as well as a chargeback? I already filed a chargeback, but trip insurance must be filed within 20 days of the occurence.

According to the Capital One people I didn’t have to apply to get this started it would just happen if I needed it to.

 

[starry_solo]

This is interesting way. I did not think about trip travel insurance. From my interpretation, Chase's travel insurance indicates this is a covered.

Do you think I should file a trip insurance claim as well as a chargeback? I already filed a chargeback, but trip insurance must be filed within 20 days of the occurence.

i would check to make sure it doesn’t conflict with each other but I would likely do both. Insurance may only cover $1000 or so, depending on the card you have.

 

[Amymouse13]

Our dining plans were automatically refunded to credit card after about a week from when reservations were cancelled.

What I like best about David's is that he claims the contract is frustrated yet he will unilaterally institute some new contract that fits his financial goals.

We paid half with boa biz cc for one 4 night stay and they already mailed formed for us to sign and send back proof, for that one I had David's email saying the reservation was cancelled, the owner cancelled it. Boa biz doesn't allow online chargeback so I spoke with person to get it started.

The other is Citibank cc and have just done their online part.

I never got voucher email from David's but maybe they know I put in chargeback a month ago? (Mine were cancelled about 2.5 weeks at least before trip by owners- trip was supposed to start 4/18)