Davids asking an owner to cancel the reservation

[DVC BLT]

Any owners have Davids contact you asking you to cancel the reservation so that I can provide a proof of cancellation to the renter to file an insurance claim?

They promised to pay me the remaining 30% due in 3 days, and my points will go into the holding account which is pretty much useless to me since we won't be going to Disney anytime soon. This is only in email and not in any type of agreement.

Just curious if you got paid your 30% and if they came after you for the original 70%? The contract I signed when I first rented the points before covid clearly says that I should not cancel the reservation under any circumstances and if I do that would be the only reason I would need to refund the 70% downpayment.

Thanks in advance for anyone who can help. Just seems like a last second change with only a few days to go. I want to help the renter.

 

[DVC BLT]

Below is the letter:

You so kindly made a reservation for the YYY family #YYY back in Febraury for a check in date of November 3, 2020, they have recently notified me that XXX is needing to make a claim with his travel insurance as he is no longer able to attend his DVC Reservation. In order for the YYY family to make a claim with their travel insurance (so that they are compensated by the insurance agency) they will require the reservation to be cancelled.

As the Member, you will still be receiving the remaining amount of the funds ($YYY) that are owed to you for this reservation. Would you please contact Member Services at (800)800-9800 or through your online Membership at www.dvcmember.com and have this reservation cancelled. Once the reservation has been cancelled a total of YYY points will be placed back into your account for your own use.

Again, you will not be financially impacted by the cancellation of the YYY reservation.

Here are the details that you will require in order to cancel their reservation

Reservation #: YYY
Check in Date: November 3, 3030
Check out Date: YYY
Resort: YYY

Please let me know once this has been completed so that I may notify the YYY family. What we would require is a screenshot from your DVC online account indicating you have cancelled the stay so we can forward this to the guest.

I look forward to your reply and of course if you have any questions please feel free to call me in office at 800-610-5791.

 

[Noodlez]

I haven’t had any request to cancel, but they have asked me to change the name on the booking and offered me more than the original amount!
From what you’ve said they’re still offering you 100% even if you cancel the reservation. That seems fair enough, regardless of if you can reuse the points or not. They’ve been really fair during this situation so I can’t see them asking for anything back.

 

[Noodlez]

I’ve now read the letter. So you’re going to get 100% and they can claim on insurance if you cancel. Sound like a win/win situation!

 

[DVC BLT]

yeah it seems fine - just not sure if I cancel, send the proof, and suddenly the money doesn't show up. I would be in violation of the agreement I signed in Feb. Next email I see says I cancelled and violated my contract and now I owe the original 70%...

 

[Noodlez]

I obviously can’t guarantee anything, but they’ve had to adapt and from my experience have been more than fair so far. I’ve had everything I was owed, and in the case where I changed names (which I guess is against the original contract) received additional payment prompltly.
I know some people have issues with them at the moment, but I’ve never heard of anyone not being paid the full amount, or of them trying to claim money back. Thankfully you have it in writing so they wouldn’t have a leg to stand on, but I can’t see them suddenly deciding to mess people around like that.

 

[Sandisw]

My only thing is that there is no screen shot that you can send to show it is canceled. Once you cancel, it disappears from your dashboard,

But, if there are other trips there, those would show and I personally wouldn’t want them to have that info,

If you do cancel today, the good news is the points won’t go into holding As they are waving.

I would only do it if he sent the 30% first, and an email saying that you are being paid the full 100% and being allowed to keep the points and not be required to rent them again.

ETA. I see the letter says you get to keep points. That’s good.

 

[Sandisw]

I obviously can’t guarantee anything, but they’ve had to adapt and from my experience have been more than fair so far. I’ve had everything I was owed, and in the case where I changed names (which I guess is against the original contract) received additional payment prompltly.
I know some people have issues with them at the moment, but I’ve never heard of anyone not being paid the full amount, or of them trying to claim money back. Thankfully you have it in writing so they wouldn’t have a leg to stand on, but I can’t see them suddenly deciding to mess people around like that.

The only issue here is the owner is getting paid and the points back so I’d want that made clear in an email that there won’t be any expectation to rent again.

As I mentioned above, I’d ask for the 30% first.

 

[DVC BLT]

I asked for 30% first, this is what they said back:

Thank you for your response.

When cancelling for a travel insurance claim the guest is required to accept a disclosure indicating that they will receive no refund from our office or the DVC Owner and that the reservation cannot be reinstated. This is due to the fact that we have a no cancellation policy, however, Insurance providers require the guest to provide proof that the booking has been cancelled in order for them to put through the claim.

With cancellation for insurance the Owner (yourself) is still paid for the final 30% of the reservation on the day that the guest was meant to check into the resort.

We are unable to pay you prior to having you complete the cancellation as there would be no way for us to guarantee that you would proceed with helping the guest with this request. I can assure you that you will be paid the final balance on the regularly scheduled time line.

Please let us know if you have any additional questions.

We look forward to hearing from you!

 

[Noodlez]

I can only speak from personal experience, and from hearing on these boards, but I’ve never heard of them not paying the amount they agreed. They tend to be a reputable company.

 

[ice cube]

I wouldn't find an issue with cancelling as you have it in writing. No breach of contract as they are adjusting the terms. This is why I don't do third party renting just rent the points on your own. They always advertised no stress renting your points....not!

 

[ice cube]

My thought is David's might just pay you out of their own pocket. I say that due to what they give
per point to the owner and what they charge the customer it would be in their best interest to make sure you get paid. One bad situation with an owner can be very bad for them. Get it done and just cancel.

 

[Sandisw]

I can only speak from personal experience, and from hearing on these boards, but I’ve never heard of them not paying the amount they agreed. They tend to be a reputable company.

They failed to pay owners during the Spring, even for those few day’s when parks closed but resorts stayed open.

This broker had lots of issues. Having said that, it does appear they have been better lately and I got paid for the points I rented, even though I dont believe the renter went.

 

[Sandisw]

I asked for 30% first, this is what they said back:

Thank you for your response.

When cancelling for a travel insurance claim the guest is required to accept a disclosure indicating that they will receive no refund from our office or the DVC Owner and that the reservation cannot be reinstated. This is due to the fact that we have a no cancellation policy, however, Insurance providers require the guest to provide proof that the booking has been cancelled in order for them to put through the claim.

With cancellation for insurance the Owner (yourself) is still paid for the final 30% of the reservation on the day that the guest was meant to check into the resort.

We are unable to pay you prior to having you complete the cancellation as there would be no way for us to guarantee that you would proceed with helping the guest with this request. I can assure you that you will be paid the final balance on the regularly scheduled time line.

Please let us know if you have any additional questions.

We look forward to hearing from you!

I did figure out where you can show it is canceled and that is your point activity statement,

However, if it were me, I’d be sure to block out everything other than the cancel line for this trip.

I do find it interesting he is letting the renter do this and that he is letting you get paid and keep the points.

Honestely, though, the email is a little silly because you get paid whether you cancel or not. Good luck with your decision.

 

[DVC BLT]

Sandisw: I totally agree. I don't know why they wouldn't give me the 30%. Its strange.

Going to sleep on it this weekend and see if they will be willing to send me the 30%. I feel bad with this COVID situation. Everyone needs to pitch in where we can...

 

[ice cube]

I did figure out where you can show it is canceled and that is your point activity statement,

However, if it were me, I’d be sure to block out everything other than the cancel line for this trip.

I do find it interesting he is letting the renter do this and that he is letting you get paid and keep the points.

David's doing it because its good business....he is keeping both client and customer happy...believe
me even if David loses money out of his pocket from the deal he wins in the long run. I know first hand
as I'm a business owner and you sometimes need to take a loss to win in the long run.

 

[Sandisw]

Sandisw: I totally agree. I don't know why they wouldn't give me the 30%. Its strange.

Going to sleep on it this weekend and see if they will be willing to send me the 30%. I feel bad with this COVID situation. Everyone needs to pitch in where we can...

No rush to cancel..if check in is November 3rd, send it along on November 2nd, as all points will be returned as long as it’s the day before check in!

 

[_auroraborealis_]

David's doing it because its good business....he is keeping both client and customer happy...believe
me even if David loses money out of his pocket from the deal he wins in the long run. I know first hand
as I'm a business owner and you sometimes need to take a loss to win in the long run.

There is an entire thread about the number of times in the last 7 months David's has behaved in bad faith. Hundreds of posts on the topic.

 

[ice cube]

There is an entire thread about the number of times in the last 7 months David's has behaved in bad faith. Hundreds of posts on the topic.

Didn't know thanks for the information....all I know is I do the right thing in my business even if it
costs me money.....nothing beats a happy consumer.

 

[Sandisw]

David's doing it because its good business....he is keeping both client and customer happy...believe
me even if David loses money out of his pocket from the deal he wins in the long run. I know first hand
as I'm a business owner and you sometimes need to take a loss to win in the long run.

Davids is losing nothing in the deal as he is not reimbursing the renter and is paying the owner....he keeps his share like always.

The point is that is is having the owner violate his own contract because he decided it suits his business model to do so and then asking the owner to share a screen shot from his account.

He just seems to change things on a whim when It suits him. In this case, the owner ends up in a good spot, but I still wouldn’t send the cancelation screen shot until I was paid...but that is me.